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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. “The service business continues to be a key part of any dealership operation,” noted Vanessa Ton, senior manager of market and customer research at Cox Automotive. quick lube locations, service centers.)

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Cox study shows dealership service lanes losing market share, consumer trust

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Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. And EV owners spent more time waiting for maintenance (34 minutes longer) and repair work (51 minutes longer) compared to gas vehicle owners.