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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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JANUARY 5, 2024

vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. With the global COVID pandemic now mostly in the past, the report from Cox Automotive suggests vehicle owners are driving more and holding onto existing vehicles longer due to high prices and loan rates for new vehicles.

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Cox study shows dealership service lanes losing market share, consumer trust

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DECEMBER 12, 2023

Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. As a result, they’re bringing their vehicle in for service or maintenance more often: an average of 2.5 times a year, up from 2.3

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