Shop Marketing Pros

JUNE 14, 2023

Obsessive Customer Service (00:13:25)* Kieran talks about the importance of obsessive customer service and recommends the book “Unreasonable Hospitality” for auto repair shop owners. Jasmine: AI Assistant for Auto Repair (00:19:19)* Introduces Jasmine, an AI assistant built and trained on auto repair data.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Customer Service 130

Shop Marketing Pros

MAY 22, 2024

I read in Forbes that a study by CareerBuilder showed that 58 percent of managers did not receive management training. Why does your technician or service advisor wake up and go to work? These beliefs include the values, attitudes, standards, purposes, and behaviors. Their cause, their belief, their purpose.

Service Advisor 130

Service Advisor Hospitality Management Automotive Repair 130

Shop Marketing Pros

MAY 22, 2024

I read in Forbes that a study by CareerBuilder showed that 58 percent of managers did not receive management training. Why does your technician or service advisor wake up and go to work? These beliefs include the values, attitudes, standards, purposes, and behaviors. Their cause, their belief, their purpose.

Service Advisor 130

Service Advisor Hospitality Management Automotive Repair 130

AutoSuccess

DECEMBER 1, 2023

I want to take their product — along with my employees, technology and my expectations of what hospitality is — to deliver our promise to our customers,” he says. This hospitality works best where critical partners see themselves as hospitality consignors themselves.

Hospitality 52

Hospitality Management Software Customer Service 52