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An AI Powered CRM for Auto Repair? w/ Kieran O’Brien

Shop Marketing Pros

Obsessive Customer Service (00:13:25)* Kieran talks about the importance of obsessive customer service and recommends the book “Unreasonable Hospitality” for auto repair shop owners. Jasmine: AI Assistant for Auto Repair (00:19:19)* Introduces Jasmine, an AI assistant built and trained on auto repair data.

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Creating Magnetic Shop Culture to Attract the Best Team

Shop Marketing Pros

Why does your technician or service advisor wake up and go to work? These beliefs include the values, attitudes, standards, purposes, and behaviors. It is how you work together – for the team and the clients. I must point out that the word culture begins with the word cult. Their cause, their belief, their purpose.

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Magnetic Shop Culture to Attract the Best Team

Shop Marketing Pros

Why does your technician or service advisor wake up and go to work? These beliefs include the values, attitudes, standards, purposes, and behaviors. It is how you work together – for the team and the clients. I must point out that the word culture begins with the word cult. Their cause, their belief, their purpose.

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Deliver the Promise. Fulfill the Commitment.

AutoSuccess

I want to take their product — along with my employees, technology and my expectations of what hospitality is — to deliver our promise to our customers,” he says. This hospitality works best where critical partners see themselves as hospitality consignors themselves.