Automotive Training Centre

FEBRUARY 1, 2024

Transitioning from service advisor training at ATC to a role as a Warranty Administrator can be a rewarding career path. As per service advisor training, a warranty administrator must possess organizational skills. Warranty Administrators often liaise between customers, service departments, and manufacturers.

Service Advisor 221

Service Advisor Customer Service Auto Mechanic Training Automotive 221

Tomorrow's Technician

AUGUST 8, 2024

Learn how to break bad habits and help your customers make informed decisions about their vehicle’s ride control. The post Selling Ride Control: Key Insights for Service Advisors appeared first on Tomorrows Technician. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor IT 130

Brake & Front End

AUGUST 8, 2024

Learn how to break bad habits and help your customers make informed decisions about their vehicle’s ride control. The post Selling Ride Control: Key Insights for Service Advisors appeared first on Brake & Front End. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor IT 130

Tomorrow's Technician

NOVEMBER 7, 2024

The revised TSB covers how the key fob stores and displays information like mileage, CBS recommendations and the VIN. If the service advisor has a KeyReader pad on their desk, initial can be obtained from the key. The post BMW Keyless Entry and CBS Information appeared first on Tomorrows Technician.

Service Advisor 130

Service Advisor Vehicle Car IT 130

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

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Service Advisor Automotive Automotive Services Technical 89

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

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Service Advisor Auto Body Shop Auto Repair Shop Management 86

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 86

Auto Service World

NOVEMBER 12, 2024

Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. As the technological and customer service landscape evolves, so too do their roles. Most respondents (45.5

Auto Repair 244

Auto Repair Service Advisor Education Customer Service 244

Automotive Training Centre

JANUARY 23, 2024

Service Advisors: Bridging Sales and Service in Automotive School As you’ll discover in automotive school , service advisors connect the sales and service worlds. Service advisors who undergo specialized training programs focus on improving their communication skills and customer service abilities.

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Service Advisor Finance Auto Mechanic Training Management 216

AutoShopOwner

OCTOBER 29, 2023

This is an informal conclusion, but from my experience, a 15% to 20% labor improvement can come from paying more attention to how a job is built, and ensuring labor hours match the actual time spent on a job. Are the labor times adjusted downward to get the sale? is the labor for testing complicated drivability or electrical work too cheap?

Service Advisor 189

Service Advisor Management Electricity IT 189

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

Tire Review Magazine

AUGUST 9, 2024

Learn how to break bad habits and help your customers make informed decisions about their vehicle’s ride control. The post Selling ride control: Key insights for service advisors appeared first on Tire Review Magazine. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 52

Service Advisor 52

Tire Review Magazine

AUGUST 9, 2024

Learn how to break bad habits and help your customers make informed decisions about their vehicle’s ride control. The post Selling ride control: Key insights for service advisors appeared first on Tire Review Magazine. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 52

Service Advisor 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. Contact CATI for more information now! Provide personalized assistance throughout the recall process.

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Service Advisor Auto Repair Shop Management Manufacturing 52

Tomorrow's Technician

SEPTEMBER 17, 2024

Whether you’re a shop owner, technician, service advisor, counter pro, educator or student, there’s something for everyone. For more information on how to register, click here. The goal is to promote learning and sharing within the automotive aftermarket. The sessions begin at 2:00 p.m.

Service Advisor 130

Service Advisor Education Media Automotive 130

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

Service Advisor 52

Service Advisor Automotive Services Automotive Customer Service 52

Brake & Front End

OCTOBER 28, 2024

The revised TSB covers how the key fob stores and displays information like mileage, CBS recommendations and the VIN. Earlier vehicles only provide the mileage and VIN, newer vehicles (E6X and E9X onward) can provide further information. KeyReaders can purchased, but the software required to retrieve the information can be problematic.

Service Advisor 130

Service Advisor Oil Change Vehicle Electronics 130

AutoShopOwner

FEBRUARY 20, 2024

We need to factor in that highly complicated jobs require your top tech (the most expensive too), the most expensive equipment and information programs, more service advisor time to explain, and have NO part profit. We need to get away from selling time, to selling what the job is worth.

Service Advisor 130

Service Advisor A Tech Engineering 130

Bolt on Technology

NOVEMBER 26, 2024

When technicians, service advisors, and customers aren’t on the same page, it can lead to delays, errors, and reduced profitability. In fact, many operational problems within auto shops can be traced back to miscommunication or a lack of timely information sharing.

Auto Repair Shop 85

Auto Repair Shop Service Advisor Auto Repair IT 85

Auto Service World

NOVEMBER 5, 2024

AAPEX and the SEMA Show are underway in Las Vegas as part of Automotive Aftermarket Industry Week and the Auto Service World team is there. In what promises to be an exciting and busy week as always, the team will keep this page updated with news, information and other notes as we come across them.

Service Advisor 130

Service Advisor Management Automotive Vehicle 130

Tomorrow's Technician

DECEMBER 18, 2023

Technicians, shop owners and service advisors are not Shakespeare. Know Spark’ not ‘No Spark’ The reason why so many techs never confirm a “no spark” diagnosis before ordering parts is because of a lack of information and understanding of the ignition system. This article courtesy of Underhood Service.

Service Advisor 244

Service Advisor Engineering Electronics Mechanic 244

AutoShopOwner

SEPTEMBER 14, 2023

bot was able to determine a medical diagnosis accurately about 72 percent of the time, based on the patient's symptoms and personal medical information. Sep 4, 2023 Additionally, there is another study going on about AI’s use as an automotive service advisor.

Automotive Services 130

Automotive Services Automotive Service Advisor IT 130

Institute for Automotive Business Excellence

AUGUST 18, 2022

You must get this information so when you present needs to a customer they actually need/want what you are presenting. Our only tool as service advisors is communication. More importantly, it must make sense to them. Most people have a reason why they say yes. We need to be wordsmiths.

Service Advisor 52

Service Advisor Car Vehicle IT 52

Institute for Automotive Business Excellence

MARCH 9, 2023

Service advisors are an important part of our automotive businesses, especially when it comes to addressing the needs and concerns of each customer. So how do we (service advisors, owners, front counter workers, etc.) I believe the most important tool for advisors is to instill VALUE into each and every repair.

Service Advisor 52

Service Advisor Education Vehicle Utilities 52

AutoShopOwner

NOVEMBER 15, 2024

Performing an in-depth analysis of your financial reports will give you valuable information on the financial strengths and weaknesses of your company. This information is crucial when establishing your financial goals. Are there bottlenecks in the service advisor process? Let me give you an example. hours per side.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Auto Repair Customer Service 130

AutoShopOwner

NOVEMBER 13, 2023

Complacency can set in when the good times are perceived as the norm and likely to continue, and the staff, particularly service advisors, don't stick to the sales process. As a business coach, I see this all too often. The bottom line is this: All auto repair shops go through ups and downs.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Auto Repair Car 130

Automotive Training Centre

MARCH 5, 2024

To start, prospective apprentices should research and understand the different specializations within the field, such as automotive service technicians, auto body repair technicians, and automotive service advisors. Contact ATC Toronto for more information. Do you want to become a mechanic and kickstart your career?

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Mechanic Apprenticeship Education Automotive Repair 261

Shop Marketing Pros

JULY 3, 2024

Service Advisor’s Role (00:45:37) Reference to a previous episode discussing the service advisor’s role in customer retention and the impact of the 1-to-1 service advisor-technician ratio.

Pit Crew 130

Pit Crew Service Advisor Auto Repair Management 130

Business Actualization

AUGUST 5, 2024

Visibility into the keywords that generated a phone call not only helps with a clear look at what is working but can also be valuable to service advisors during the sales process. Setting realistic expectations and keeping clients informed about potential challenges or changes in strategy ensures there are no surprises.

Auto Repair Shop 219

Auto Repair Shop Auto Repair Service Advisor Automotive Repair 219

Solera

JUNE 25, 2024

Access to a labor time guide that quantifies how long an EV repair takes could prove invaluable for technicians, service advisors, and customers alike. A mechanic labor time guide sets the tone for your service advisors, technicians, and customers as a basis for pricing. Why Use a Mechanic Labor Time Guide?

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Brake & Front End

JUNE 17, 2024

This episode of Talking Shop with ShopOwner focuses on the challenges of training technicians and service advisors in the automotive industry. The guests invite listeners to visit their website for more information, to participate in webinars or to learn more about the platform.

IT 130

IT Service Advisor Automotive 130

Brake & Front End

NOVEMBER 11, 2024

Additionally, it emphasizes the significance of effective customer communication and service advisors in driving growth. For more information visit AAPEXShow.com. Talking Shop with ShopOwner is presented by AAPEX2024. The post Does Personality Matter In A Shop Setting? appeared first on Brake & Front End.

Service Advisor 100

Service Advisor IT 100

Shop Marketing Pros

JUNE 12, 2024

Learn more about RepairPal at [link] Timestamps [00:00] Introduction and Sponsor Introduction to the episode Mention of RepairPal as the sponsor Overview of the topic: Creating great content for automotive repair shops [02:00] Understanding Your Audience Importance of knowing your audience Focus on the needs and questions of the audience [04:30] Sources (..)

Auto Repair 130

Auto Repair Service Advisor Automotive Repair Media 130

Brake & Front End

DECEMBER 7, 2023

The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners. .” For more information, visit [link].

Engineering 130

Engineering Service Advisor Management Automotive Services 130