Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. A service advisor acts as a bridge between the customer and the technical team, requiring excellent interpersonal skills and a solid technical foundation.

Service Advisor 264

Service Advisor Technical Auto Mechanic Training Customer Service 264

Tomorrow's Technician

NOVEMBER 7, 2024

The revised TSB covers how the key fob stores and displays information like mileage, CBS recommendations and the VIN. If the service advisor has a KeyReader pad on their desk, initial can be obtained from the key. The post BMW Keyless Entry and CBS Information appeared first on Tomorrows Technician.

Service Advisor 130

Service Advisor Vehicle Car IT 130

Automotive Training Centre

FEBRUARY 1, 2024

Transitioning from service advisor training at ATC to a role as a Warranty Administrator can be a rewarding career path. As per service advisor training, a warranty administrator must possess organizational skills. Warranty Administrators often liaise between customers, service departments, and manufacturers.

Service Advisor 263

Service Advisor Customer Service Auto Mechanic Training Automotive 263

Auto Service World

JANUARY 28, 2025

Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. Service advisors should take as much time reviewing and presenting the inspection as technicians spend performing it.

Service Advisor 214

Service Advisor Vehicle Automotive Consulting 214

Tomorrow's Technician

AUGUST 8, 2024

Learn how to break bad habits and help your customers make informed decisions about their vehicle’s ride control. The post Selling Ride Control: Key Insights for Service Advisors appeared first on Tomorrows Technician. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor IT 130

Brake & Front End

AUGUST 8, 2024

Learn how to break bad habits and help your customers make informed decisions about their vehicle’s ride control. The post Selling Ride Control: Key Insights for Service Advisors appeared first on Brake & Front End. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor IT 130

Auto Service World

MARCH 25, 2025

The service advisor then needs to transfer that information in the same appropriate manner to the customer. Speaking at the Automotive Aftermarket Retailers of Ontario, he challenged shop owners to ensure their staff are talking to their customers in a more simple way. You’re going to help the customer, Beech explained.

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Consulting Service Advisor Retail Technical 194

Auto Service World

JANUARY 21, 2025

As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. Hiring an accountant to go over the business finances with you will ensure that you have all the information necessary to make an educated decision about your potential purchase.

Finance 263

Finance Service Advisor Education A Tech 263

Bolt on Technology

NOVEMBER 26, 2024

When technicians, service advisors, and customers aren’t on the same page, it can lead to delays, errors, and reduced profitability. In fact, many operational problems within auto shops can be traced back to miscommunication or a lack of timely information sharing.

Auto Repair Shop 104

Auto Repair Shop Service Advisor Auto Repair IT 104

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

Service Advisor 101

Service Advisor Automotive Automotive Services Technical 101

Brake & Front End

OCTOBER 28, 2024

The revised TSB covers how the key fob stores and displays information like mileage, CBS recommendations and the VIN. Earlier vehicles only provide the mileage and VIN, newer vehicles (E6X and E9X onward) can provide further information. KeyReaders can purchased, but the software required to retrieve the information can be problematic.

Service Advisor 130

Service Advisor Oil Change Vehicle Electronics 130

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

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Service Advisor Auto Body Shop Auto Repair Shop Management 98

Auto Service World

NOVEMBER 5, 2024

AAPEX and the SEMA Show are underway in Las Vegas as part of Automotive Aftermarket Industry Week and the Auto Service World team is there. In what promises to be an exciting and busy week as always, the team will keep this page updated with news, information and other notes as we come across them.

Service Advisor 130

Service Advisor Management Automotive Vehicle 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 98

Service Advisor Automotive Technical Finance 98

Autoflow

MARCH 21, 2025

Why Technician Notes Matter More Than Ever As a shop owner or service advisor, you know the importance of technician notes. ” This kind of clarity reduces back-and-forth questions, helps service advisors present findings more effectively, and ultimately boosts your shop’s efficiency and average repair order (ARO).

Service Advisor 98

Service Advisor Automotive Repair Vehicle Management 98

AutoShopOwner

NOVEMBER 15, 2024

Performing an in-depth analysis of your financial reports will give you valuable information on the financial strengths and weaknesses of your company. This information is crucial when establishing your financial goals. Are there bottlenecks in the service advisor process? Let me give you an example. hours per side.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Auto Repair Customer Service 130

Auto Service World

JANUARY 16, 2025

Honest, jargon-free communication about repair priorities and their value helps customers make informed decisions. Thus, there is a fine balance and an art for the owner or service advisor to navigate these interconnected dynamics within the estimation, and checkout process.

Service Advisor 263

Service Advisor Automotive Services Management Professional Services 263

Brake & Front End

MARCH 11, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. For more information about the award and nomination process or to enter, please visit ShopOwnerMag.com/mentorship-award.

Service Advisor 130

Service Advisor Automotive Automotive Services Media 130

Automotive Training Centre

JANUARY 23, 2024

Service Advisors: Bridging Sales and Service in Automotive School As you’ll discover in automotive school , service advisors connect the sales and service worlds. Service advisors who undergo specialized training programs focus on improving their communication skills and customer service abilities.

Service Advisor 261

Service Advisor Finance Auto Mechanic Training Management 261

Tomorrow's Technician

MARCH 11, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. For more information about the award and nomination process or to enter, please visit ShopOwnerMag.com/mentorship-award.

Service Advisor 130

Service Advisor Automotive Automotive Services Media 130

Brake & Front End

NOVEMBER 11, 2024

Additionally, it emphasizes the significance of effective customer communication and service advisors in driving growth. For more information visit AAPEXShow.com. Talking Shop with ShopOwner is presented by AAPEX2024. The post Does Personality Matter In A Shop Setting? appeared first on Brake & Front End.

Service Advisor 100

Service Advisor IT 100

Brake & Front End

APRIL 1, 2025

This allows the BCA-branded merchandise to reach every level of the distribution channel, from the parts professionals and service advisors who recommend BCA products to the technicians who install them. For more information click here. BCAs 2025 Summer Trails promotion runs from April 1 through June 15, 2025.

Service Advisor 130

Service Advisor Management Automotive 130

AutoShopOwner

OCTOBER 29, 2023

This is an informal conclusion, but from my experience, a 15% to 20% labor improvement can come from paying more attention to how a job is built, and ensuring labor hours match the actual time spent on a job. Are the labor times adjusted downward to get the sale? is the labor for testing complicated drivability or electrical work too cheap?

Service Advisor 189

Service Advisor Management Electricity IT 189

Tomorrow's Technician

APRIL 1, 2025

This allows the BCA-branded merchandise to reach every level of the distribution channel, from the parts professionals and service advisors who recommend BCA products to the technicians who install them. For more information click here. BCAs 2025 Summer Trails promotion runs from April 1 through June 15, 2025.

Service Advisor 130

Service Advisor Management Automotive 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

AutoFix

FEBRUARY 13, 2025

Understanding the Modern Auto Repair Customer Customers today have more access to information than ever before. They research online, read reviews, and expect clear communication from service advisors. They must be equipped with service advisor training that helps them effectively communicate with customers.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Tire Review Magazine

AUGUST 9, 2024

Learn how to break bad habits and help your customers make informed decisions about their vehicle’s ride control. The post Selling ride control: Key insights for service advisors appeared first on Tire Review Magazine. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 52

Service Advisor 52

Tire Review Magazine

AUGUST 9, 2024

Learn how to break bad habits and help your customers make informed decisions about their vehicle’s ride control. The post Selling ride control: Key insights for service advisors appeared first on Tire Review Magazine. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 52

Service Advisor 52

AutoSuccess

MARCH 11, 2025

Understanding the Current Landscape A study reflecting on dealership practices has uncovered some concerning statistics: Only 43% of service advisors consistently ask callers to book an appointment. Proactive Engagement: Instead of passively answering questions, service advisors should be proactive.

Service Advisor 52

Service Advisor Car Dealership Management Utilities 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Auto Service World

MARCH 25, 2025

As a mobile business owner, you’re not just a technician youre also a service advisor, parts technician, payroll manager, ambassador and accountant. Not knowing everything in our industry is fine but you need to know how to compile and obtain information to find a solution.

Automotive Technician 165

Automotive Technician Automotive Service Advisor Mechanic 165

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. Contact CATI for more information now! Provide personalized assistance throughout the recall process.

Service Advisor 52

Service Advisor Auto Repair Shop Management Manufacturing 52

Tomorrow's Technician

SEPTEMBER 17, 2024

Whether you’re a shop owner, technician, service advisor, counter pro, educator or student, there’s something for everyone. For more information on how to register, click here. The goal is to promote learning and sharing within the automotive aftermarket. The sessions begin at 2:00 p.m.

Service Advisor 130

Service Advisor Education Media Automotive 130

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

Service Advisor 52

Service Advisor Automotive Services Automotive Customer Service 52

Tomorrow's Technician

DECEMBER 18, 2023

Technicians, shop owners and service advisors are not Shakespeare. Know Spark’ not ‘No Spark’ The reason why so many techs never confirm a “no spark” diagnosis before ordering parts is because of a lack of information and understanding of the ignition system. This article courtesy of Underhood Service.

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Service Advisor Engineering Electronics Mechanic 244