AutoFix

FEBRUARY 13, 2025

Understanding the Modern Auto Repair Customer Customers today have more access to information than ever before. They research online, read reviews, and expect clear communication from service advisors. They must be equipped with service advisor training that helps them effectively communicate with customers.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

AutoSuccess

MARCH 17, 2025

Customer satisfaction is directly related to dealership efficiency, so busy service departments are in need of a one-stop solution to streamline processes and build customer trust. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.

Service Advisor 64

Service Advisor Vehicle Management Customer Service 64

Solera

JUNE 25, 2024

Access to a labor time guide that quantifies how long an EV repair takes could prove invaluable for technicians, service advisors, and customers alike. A mechanic labor time guide sets the tone for your service advisors, technicians, and customers as a basis for pricing. Why Use a Mechanic Labor Time Guide?

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

AutoSuccess

MAY 21, 2024

As cybercrimes against auto dealerships escalate, dealers must recognize the importance of conducting frequent physical security audits to supplement any software-driven compliance tool they may be using. This stark reality should dispel any notion that software-based compliance protection alone is adequate in this business environment.

Software 52

Software Service Advisor Electronics Management 52

Brake & Front End

DECEMBER 7, 2023

Hunter Engineering has announced a new integration partnership with automotive software provider UpdatePromise. For more information, visit [link]. The new partnership with UpdatePromise will result in more alignments, more tire sales, greater efficiency and a safer vehicle for the customer.” 

Engineering 130

Engineering Service Advisor Automotive Services Management 130

Autoflow

DECEMBER 14, 2023

By now, most shops use shop management software to optimize workflows and processes. Access to Vehicle Information – Even the best tech doesn’t know every make and model inside out. Pair Your Service Tablet with Autoflow Of course, tablets just provide the hardware. Tablets also save steps to update service advisors.

Auto Repair 105

Auto Repair Mechanic Auto Repair Shop Software 105

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Following are areas that can be explored at the initial point of contact: Offer Previously Recommended Services – At the point of contact (quote, appointment or check-in) previously recommended services should be reviewed with the customer. The Auto Repair Shop Software being used should prompt the service advisor to do this.

Automotive Repair 52

Automotive Repair Automotive Service Advisor Auto Repair Shop 52

Brake & Front End

APRIL 25, 2024

What stops technicians and service advisors from performing more alignments? The bottleneck for performing alignment checks can be your alignment equipment and service information. If you are dealing with difficult targets, software or rolling compensation procedure, it will cost your shop productivity.

Service Advisor 130

Service Advisor Vehicle Electronics Software 130

Tomorrow's Technician

JANUARY 29, 2024

Not only are regular updates important for the most current vehicle information, but they’re important for security, too. Mode $06 is where this information for the monitors resides. As part of the data in the engine management software, there are ranges and limits for a monitor. The data or value is then assigned to this code.

Engineering 130

Engineering Customer Service Check Engine Light Electronics 130

FastTrak Auto Shop Management Systems

JULY 26, 2023

Automated visibility of these statuses should be provided by the Auto Repair Shop Management software. The objective is to get the information on any additional repairs needed to the service advisor so they can obtain approval from the customer and any needed parts can be purchased as soon as possible.

Automotive Repair 52

Automotive Repair Vehicle Repair Automotive Vehicle 52

AutoSuccess

JUNE 19, 2024

Today’s sophisticated software presents a new opportunity for fixed ops management, offering a suite of features tailored to address key operational challenges and opportunities. If you don’t have the information at your fingertips to guide you precisely to where your problems are, where do you start?

Management 52

Management Service Advisor Software Retail 52

Autoflow

MAY 8, 2023

What is digital inspection software? As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong.

Auto Repair 52

Auto Repair Auto Repair Shop Software Service Advisor 52

AutoSuccess

DECEMBER 8, 2023

LOUIS — Hunter Engineering announces a new integration partnership with automotive software provider UpdatePromise. For more information, visit [link]. The new partnership with UpdatePromise will result in more alignments, more tire sales, greater efficiency and a safer vehicle for the customer.” 

Engineering 52

Engineering Service Advisor Automotive Services Management 52

AutoSuccess

FEBRUARY 26, 2024

Service advisors and general managers can see their fleet availability in real-time by simply logging into their operations dashboard. The dealership will see the customer’s name, driver’s license details, and more in TSD DEALER — the loaner software that supports 23 OEM courtesy transportation programs.

Service Advisor 52

Service Advisor Transportation Software Management 52

Auto Remarketing

OCTOBER 2, 2024

As one dealer principal told me while I was gathering facts and information for this article: “When we are going through a phase with margin compression like we are now — we look at EVERY expense to see, where we can reduce or cut costs.” The other side of the scale — or the equation — is costs.

Retail 98

Retail Utilities Management Service Advisor 98

Autoflow

AUGUST 22, 2023

Ideally, you upsell more services. With Autoflow’s digital vehicle inspection software, you get an innovative tool to optimize ARO by streamlining processes and improving customer communication. In short, real-time data informs your business decisions like never before. So, how do you make it grow?

Service Advisor 52

Service Advisor Software Preventative Maintenance Consulting 52

Shop Marketing Pros

OCTOBER 27, 2023

If you’re reading this years later, don’t worry because the information in this article is timeless. Are you using your CRM and shop management software to its fullest? You have more techs, more service advisors, and more bills to pay. As I write this, it’s October 2023. Then September and October came. Do you give back?

Auto Repair 235

Auto Repair Auto Repair Shop Car Media 235

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. Sam is a Service Advisor with Wrench. Alex is a service advisor on the Wrench team. James is an Assistant Service Advisor with Wrench. Jason is a Service Advisor with Wrench. She is known for her patience and helpful attitude. " Alex W.

Service Advisor 40

Service Advisor Management Customer Service Oil Change 40

Automotive Management Network

JANUARY 18, 2021

Integrates with shop management software so that service advisors can see customer profiles and lead sources based on the caller ID. Increases call coverage so that customers reach a real person instead of being instructed to leave a message during a situation where they need service urgently.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52