CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

Service Advisor 102

Service Advisor Automotive Automotive Services Technical 102

Brake & Front End

MARCH 11, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. For more information about the award and nomination process or to enter, please visit ShopOwnerMag.com/mentorship-award.

Service Advisor 130

Service Advisor Automotive Automotive Services Media 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 99

Service Advisor Automotive Technical Finance 99

Tomorrow's Technician

MARCH 11, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. For more information about the award and nomination process or to enter, please visit ShopOwnerMag.com/mentorship-award.

Service Advisor 130

Service Advisor Automotive Automotive Services Media 130

Automotive Training Centre

JANUARY 23, 2024

Service Advisors: Bridging Sales and Service in Automotive School As you’ll discover in automotive school , service advisors connect the sales and service worlds. Service advisors who undergo specialized training programs focus on improving their communication skills and customer service abilities.

Service Advisor 262

Service Advisor Finance Auto Mechanic Training Management 262

Auto Service World

MARCH 25, 2025

As a mobile business owner, you’re not just a technician youre also a service advisor, parts technician, payroll manager, ambassador and accountant. Starting and running a mobile business requires more than just technical expertise. The key advantage of running a mobile business is that the revenue goes directly to you.

Automotive Technician 165

Automotive Technician Automotive Service Advisor Mechanic 165

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

AutoFix

FEBRUARY 13, 2025

Understanding the Modern Auto Repair Customer Customers today have more access to information than ever before. They research online, read reviews, and expect clear communication from service advisors. They must be equipped with service advisor training that helps them effectively communicate with customers.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

AutoShopOwner

NOVEMBER 15, 2024

The training, technical information, and equipment that is required today to be an all-around master-level technician is too overwhelming. The associated rising costs for tools, equipment, training, and information systems are heading into uncharted territories. Buying expensive equipment, for example, has become a challenge.

Auto Repair Shop 130

Auto Repair Shop ASE ASE Certification IT 130

Automotive Training Centre

MARCH 5, 2024

It’s a journey that requires technical skills, adaptability, critical thinking, and a commitment to excellence. To start, prospective apprentices should research and understand the different specializations within the field, such as automotive service technicians, auto body repair technicians, and automotive service advisors.

Mechanic 264

Mechanic Apprenticeship Education Automotive Repair 264

Brake & Front End

MARCH 6, 2025

Many service advisors treat a customers vehicle as their own in terms of a budget. The previous information might sound like a bunch of technical mumbo-jumbo to some customers. If they are not serviced, they can impact the overall safety of their vehicle.

Vehicle 130

Vehicle Insurance Service Advisor Education 130

Brake & Front End

MARCH 3, 2025

Trying to show your in-depth knowledge will only get you less information. This will build a level of trust better than if you gave them the most technical explanation of the history of disc brakes, wheel bearings or air ride. But, dont hesitate to ask follow-up questions like: Is it doing it all the time? Has it gotten worse?

Brake Repair 130

Brake Repair Vehicle Technical Service Advisor 130

Brake & Front End

AUGUST 26, 2024

Worst of all, they can capture the conversation between the service advisor and technician. In some states, occupants need to be informed that they are being recorded. Technically, it is in violation of employees’ and shops’ rights for a customer to record inside of your business. Is it Legal?

Service Advisor 130

Service Advisor Technical Vehicle Mechanic 130

AutoFix

SEPTEMBER 18, 2024

In the auto repair industry , we often consider the importance of technical skills and wrench-turning ability. Selling service doesn’t just mean holding a wrench; it also involves a pen, and it’s all about how well you communicate with the technician and the customer. But it doesn’t stop there.

Service Advisor 52

Service Advisor Technical Education Auto Repair 52

Shop Marketing Pros

SEPTEMBER 18, 2023

A much-needed movement has been happening across our industry for some years now, and that’s the movement of shop owners from being mechanics who just happen to own a business to being businessmen who just happen to be technically proficient at fixing cars. At Shop Marketing Pros, we tend to work with the best of the best shops.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Media Auto Repair 130

Brake & Front End

SEPTEMBER 29, 2023

Trying to show your in-depth knowledge will only get you less information. This will build a level of trust better than if you gave them the most technical explanation of the history of disc brakes, wheel bearings or air ride. But, don’t hesitate to ask follow-up questions like: • Is it doing it all the time? • Has it gotten worse?

Brake Repair 130

Brake Repair Vehicle Technical Service Advisor 130

AutoFix

JUNE 19, 2024

Defining the Role of a Service Writer A service writer, also known as a service advisor, acts as the bridge between customers and the auto repair shop. This role requires a combination of technical knowledge, excellent communication skills, and a customer-centric approach.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Technical 52

Shop Marketing Pros

JUNE 9, 2023

You do this by crafting campaigns that drip the information you need them to know about you over many different “touches.” They have technical classes, management classes, and marketing classes. I see shop owners who no longer turn wrenches taking technical classes and bypassing marketing classes. What else is there to know?

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130

Tomorrow's Technician

FEBRUARY 21, 2025

Cars have been evolving dramatically, and I’ve realized the need for friendly, knowledgeable automotive technicians and service advisors, Wimmer explained. He doesn’t just teach the technical side of automotive repair; he instills valuable life lessons, providing students with a complete educational experience.

Automotive 130

Automotive Automotive Technician Education Apprenticeship 130