Tire Review Magazine

FEBRUARY 16, 2025

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Our goal is to help dealerships maximize tire sale potential by providing service advisors with the knowledge and tools they need to deliver exceptional service.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

Tire Review Magazine

FEBRUARY 16, 2025

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Our goal is to help dealerships maximize tire sale potential by providing service advisors with the knowledge and tools they need to deliver exceptional service.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

Tire Review Magazine

FEBRUARY 5, 2025

These reports document system issues and trouble codes, helping technicians and service advisors prioritize necessary repairs. The post Snap-ons Apollo+ Health Scan Feature appeared first on Tire Review Magazine. With intuitive navigation and system-specific insights, the Apollo+ saves time and ensures accurate diagnostics.

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Service Advisor Vehicle IT 52

Tire Review Magazine

FEBRUARY 5, 2025

These reports document system issues and trouble codes, helping technicians and service advisors prioritize necessary repairs. The post Snap-ons Apollo+ Health Scan Feature appeared first on Tire Review Magazine. With intuitive navigation and system-specific insights, the Apollo+ saves time and ensures accurate diagnostics.

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Service Advisor Vehicle IT 52

Auto Service World

SEPTEMBER 19, 2024

12 kicked off with Alan Beech from Beech Consulting and an occasional contributor to CARS magazine. He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more. The three-day event starting on Sept.

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Technical Management Service Advisor Consulting 147

Tire Review Magazine

DECEMBER 20, 2024

” In addition to Timeline, Today’s Class said it will release four new content topics by the end of the year: engine operation, electrical foundations, fasteners, and a service advisor topic on how starter systems operate and how to guide customers with starter concerns.

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Service Advisor Automotive Repair Electronics Electricity 40

Tire Review Magazine

MARCH 4, 2025

Tailoring TPMS Service for Tire Safety to Each Customer The most effective approach is showing the value of TPMS service for tire safety based on their unique objections. Training Your Team to Overcome Objections Your service advisors should act as the No. Your role is to listen and identify which concern you can address.

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Service Advisor Education Vehicle IT 52

Shop Marketing Pros

FEBRUARY 10, 2025

Heres a question for you: how do your customers know you offer concierge-level service if youre not talking about it? Make sure it highlights your concierge-level services with professional design and compelling messaging to attract the right clientele. Lets dive into how you can implement this model step by step.

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Auto Repair Shop Auto Repair Media Mechanic 130

AutoSuccess

FEBRUARY 12, 2025

By leveraging technology, optimizing processes and fostering a culture of excellence, dealerships can transform the service drive into a powerhouse of revenue and retention. Modern customers demand convenience, transparency and personalized service. The post Maximizing Service Drive Potential appeared first on AutoSuccessOnline.

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Service Advisor Software Car Dealership Utilities 52

Tire Review Magazine

JANUARY 1, 2025

Customer Feedback Drives New Features “The new Job View feature significantly enhances a service advisor’s day-to-day experience, allowing them to quickly build clear, detailed estimates with segmented job-level detail,” said Tim McDonnell, senior product marketing manager for Manager SE.

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Software Management Auto Repair Shop Service Advisor 52

Tire Review Magazine

MARCH 12, 2025

Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. It was a natural transition to the sales counter and a service advisor position.

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Master Mechanic Service Advisor Management Education 59

Tire Review Magazine

JANUARY 1, 2025

Customer Feedback Drives New Features “The new Job View feature significantly enhances a service advisor’s day-to-day experience, allowing them to quickly build clear, detailed estimates with segmented job-level detail,” said Tim McDonnell, senior product marketing manager for Manager SE.

Software 52

Software Management Auto Repair Shop Service Advisor 52

AutoSuccess

AUGUST 22, 2024

When the team is firing on all cylinders, customers engage in trusting relationships with their service advisors. And when trusted relationships are thriving, results (and paychecks) grow as customers agree to additional services being performed on their vehicle. So how do we do it?

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Service Advisor Customer Service Automotive Services Automotive 95

Tire Review Magazine

OCTOBER 15, 2024

Several new solutions were introduced including new training pathways for technicians and service advisors, enhanced onboarding for new hires, interactive modules, as well as professional development and situational training. The post Tire Pros reveals new dealer resources at 2024 conference appeared first on Tire Review Magazine.

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Service Advisor Finance IT 98

Tire Review Magazine

OCTOBER 15, 2024

Several new solutions were introduced including new training pathways for technicians and service advisors, enhanced onboarding for new hires, interactive modules, as well as professional development and situational training. The post Tire Pros reveals new dealer resources at 2024 conference appeared first on Tire Review Magazine.

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Service Advisor Finance IT 98

Tire Review Magazine

DECEMBER 13, 2024

By understanding TPMS, service advisors can provide better support and instill confidence in their customers. The post Understanding TPMS: A guide to diagnosing and servicing appeared first on Tire Review Magazine. This video is sponsored by Auto Value and Bumper to Bumper.

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Service Advisor Vehicle IT 52

Tire Review Magazine

DECEMBER 13, 2024

By understanding TPMS, service advisors can provide better support and instill confidence in their customers. The post Understanding TPMS: A guide to diagnosing and servicing appeared first on Tire Review Magazine. This video is sponsored by Auto Value and Bumper to Bumper.

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Service Advisor Vehicle IT 52

DRIVE

FEBRUARY 26, 2025

For shop owners looking to improve ARO, consider: Training service advisors to use a needs-based selling approach. Eddie realized that his mobile services had better profit margins than many in-shop repairs, so he leaned into that strength. Should you hire another technician? Adjust your labor rates?

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Preventative Maintenance Service Advisor Trucking Media 52

Tire Review Magazine

MAY 23, 2024

This not only attracts customers to the brand but also assists your service advisors and counter professionals when making specific brand recommendations. The post K&M Tire Dealer Benefits: Falken Tire’s 2024 Boost Program appeared first on Tire Review Magazine. It pays to be a Mr. Tire / Big 3 Tire dealer!

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Service Advisor IT 98

Tire Review Magazine

MAY 23, 2024

This not only attracts customers to the brand but also assists your service advisors and counter professionals when making specific brand recommendations. The post K&M Tire Dealer Benefits: Falken Tire’s 2024 Boost Program appeared first on Tire Review Magazine. It pays to be a Mr. Tire / Big 3 Tire dealer!

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Service Advisor IT 98

Tire Review Magazine

SEPTEMBER 25, 2024

Hunter Engineering has released its new ADAS Coverage Guide, which the company said is designed to provide easily accessible static and dynamic calibration coverage for service advisors and customers. The post Hunter releases new ADAS Coverage Guide appeared first on Tire Review Magazine.

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Service Advisor Mechanic Engineering Vehicle 52

Tire Review Magazine

SEPTEMBER 25, 2024

Hunter Engineering has released its new ADAS Coverage Guide, which the company said is designed to provide easily accessible static and dynamic calibration coverage for service advisors and customers. The post Hunter releases new ADAS Coverage Guide appeared first on Tire Review Magazine.

Service Advisor 52

Service Advisor Mechanic Engineering Vehicle 52

AutoSuccess

OCTOBER 3, 2024

How is your process helping the client to express their needs to the service advisor? How is your service advisor helping the technician to be efficient in his ability to diagnose the car correctly and not miss all possible repairs? That shouldn’t be the case, but it happens throughout the industry.

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IT Service Advisor Management Manufacturing 52

Tire Review Magazine

OCTOBER 1, 2024

The company said its guide contains complete information on alignment and ADAS procedures for hundreds of vehicle models from 2006 through the present, allowing service advisors to quickly identify the necessary equipment for performing the work.

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Engineering Service Advisor Management Vehicle 52

Tire Review Magazine

OCTOBER 1, 2024

The company said its guide contains complete information on alignment and ADAS procedures for hundreds of vehicle models from 2006 through the present, allowing service advisors to quickly identify the necessary equipment for performing the work.

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Engineering Service Advisor Management Vehicle 52

Shop Marketing Pros

SEPTEMBER 6, 2023

I thought coaches were only for athletes, and what the heck is a 20 Group? Sure, we had the internet, but information still was not at a premium like it is today. Today, there is no excuse. Information is everywhere and it’s super easy to find. We have the benefit of social proof to tell us who is legit and who is full of… it.

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Auto Repair Auto Repair Shop Automotive Mechanic 246

Tire Review Magazine

DECEMBER 20, 2024

” In addition to Timeline, Today’s Class said it will release four new content topics by the end of the year: engine operation, electrical foundations, fasteners, and a service advisor topic on how starter systems operate and how to guide customers with starter concerns.

Service Advisor 40

Service Advisor Automotive Repair Electronics Electricity 40

AutoSuccess

JULY 5, 2023

One solution that has helped improve this metric is when dealers train service advisors to proactively communicate with technicians and customers when nobody is in the service drive. If an advisor finds themselves with 10 minutes of downtime, that is the perfect time to check on the status of vehicles and reach out to customers.

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Service Advisor Vehicle IT Management 52

Tire Review Magazine

SEPTEMBER 3, 2024

Don’t undervalue the experience and expertise of your technicians – just because a repair may only take 10 minutes, it may represent 30 years of education, training, and experience from the technician doing the service. If you don’t value that experience, your technicians, service advisors and customers won’t see the value either.

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Service Advisor Education IT 52

Tire Review Magazine

SEPTEMBER 3, 2024

Don’t undervalue the experience and expertise of your technicians – just because a repair may only take 10 minutes, it may represent 30 years of education, training, and experience from the technician doing the service. If you don’t value that experience, your technicians, service advisors and customers won’t see the value either.

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Service Advisor Education IT 52

Tire Review Magazine

OCTOBER 14, 2024

One way to do this is by working alongside your technicians and service advisors in the toughest times – think of it as being a basketball coach that runs sprints with his or her players at practice. The post How great shop culture increases your shop’s value appeared first on Tire Review Magazine.

Service Advisor 52

Service Advisor Automotive Repair Management Automotive 52

Tire Review Magazine

OCTOBER 14, 2024

One way to do this is by working alongside your technicians and service advisors in the toughest times – think of it as being a basketball coach that runs sprints with his or her players at practice. The post How great shop culture increases your shop’s value appeared first on Tire Review Magazine.

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Service Advisor Automotive Repair Management Automotive 52

Auto Service World

MARCH 13, 2025

Service advisors had the chance to take classes on topics like customer service and selling strategies. View this post on Instagram A post shared by Cars Magazine & Jobber News (@autoserviceworld) Two expos were held the HiTech Tool Expo saw tool exhibitors show off the latest offerings.

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Service Advisor Management Technical Customer Service 263

AutoSuccess

NOVEMBER 10, 2023

My years developing high-value solutions for OEMs ground into me several key takeaways: People use and run technology, but they always have people needs that only excellent customer service can address: • People want what they want (or need), and they want it now. Even robots will learn to expect the same. • Of course you do.

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Software Service Advisor Customer Service Automotive 52

AutoSuccess

APRIL 11, 2024

By leaving the decision in the hands of customers after presenting all concerns, the natural outcome is increased sales, even if the advisor’s closing percentage remains constant. The post Unlocking Service Drive Revenue: The Critical Role of Technician Inspections appeared first on AutoSuccessOnline.

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Consulting Electronics Education Used Cars 97

AutoSuccess

SEPTEMBER 19, 2024

Neither service advisors nor customers will find much practical use in going over every last scratch and ding. Size: Service lane real estate is a most precious commodity. Taking time to investigate the various options is a given. But what considerations should frame this decision? Again, it’s all about actionable data.

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Service Advisor Vehicle Technical IT 52

DRIVE

MAY 9, 2023

When customers walk into Kelsey and Brandan’s shop they know based on reputation alone that they are going to be given great service. They have also sent their Service Advisors to DRIVE’s Service Advisor School! Not everyone does, but you don’t know until you give it a try.” And it shows!

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Automotive Repair Service Advisor ASE Certification Automotive 52