Auto Service World

FEBRUARY 11, 2025

Service advisors should not be in charge of building tickets the job should be given to the ones who are working directly on the vehicle and who know exactly what they will need to do the job. For example, the service advisor may not know that the part theyre ordering doesnt come with bolts. Huh asked attendees.

Service Advisor 237

Service Advisor Vehicle IT Auto Repair 237

Auto Service World

DECEMBER 3, 2024

One day, the service advisor couldn’t find the tech. One day, the service advisor couldn’t find the tech. Turns out, the tech was upset with the advisor and went home. The post Why removing toxic staff needs to be done right away appeared first on Auto Service World. And it needs to be done swiftly.

Service Advisor 278

Service Advisor IT Auto Repair Management 278

Auto Service World

MAY 30, 2024

It will feature technical and management training, led by leading instructors ready to equip shop owners, service advisors and technicians with essential skills AAPEX will be held November … The post AAPEX announces training schedule appeared first on Auto Service World.

Service Advisor 296

Service Advisor Technical Management Apprenticeship 296

Auto Service World

JANUARY 16, 2025

So how do you add value to your automotive service shop without sacrificing the customer experience? In todays economy, affordability and retaining customers is a top priority for many shop owners and managers. However, focusing solely on price as a strategy for retention is a short-sighted approach for automotive service shops.

Service Advisor 263

Service Advisor Automotive Services Management Professional Services 263

Auto Service World

JANUARY 21, 2025

As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. Now, its time to make a big decision: Buy an existing business or get a building and start fresh. Both options have pros and cons, it just depends on your time and finances.

Finance 263

Finance Service Advisor Education A Tech 263

Automotive Training Centre

JANUARY 23, 2024

Car Sales Manager: Steering Dealership Success with Auto Sales Training The automotive sales manager is the main driving force of any sales team. They are also responsible for managing the sales force, supervising sales operations, and establishing challenging yet doable goals and targets for sales.

Service Advisor 261

Service Advisor Finance Auto Mechanic Training Management 261

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

Service Advisor 90

Service Advisor Auto Body Shop Auto Repair Shop Management 90

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

Service Advisor 94

Service Advisor Automotive Automotive Services Technical 94

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 91

Service Advisor Automotive Technical Finance 91

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. After lunch, Murray Voth from RPM Training talked about the management process shop owners need to undertake.

Technical 147

Technical Management Service Advisor Consulting 147

AutoShopOwner

NOVEMBER 19, 2024

It is our mission to provide five-star bookkeeping services to every client we work with, and it certainly shows through the growth and success of these businesses! This is what happens when you have the power of strategic financial management and an experienced bookkeeping team in your corner. The result?

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Finance 130

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. It requires a well-rounded strategy that addresses the needs of the business and its people.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

Tire Review Magazine

JANUARY 1, 2025

Mitchell 1 released the latest version of Mitchell 1 Manager SE software, introducing Job View. Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, Manager SE continues to evolve, thanks to direct input from our loyal customers.”

Software 52

Software Management Auto Repair Shop Service Advisor 52

Auto Service World

FEBRUARY 25, 2025

In fact, price is essentially even in many cases, said the former service advisor of Volkswagen, Audi and Porsche dealers. Hes quizzed customers about why they go to the dealer over an independent shop and hes been told that the price was basically the same and they thought theyd get better service and parts at the dealership.

Service Advisor 130

Service Advisor Manufacturing A Tech Vehicle 130

Tire Review Magazine

JANUARY 1, 2025

Mitchell 1 released the latest version of Mitchell 1 Manager SE software, introducing Job View. Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, Manager SE continues to evolve, thanks to direct input from our loyal customers.”

Software 52

Software Management Auto Repair Shop Service Advisor 52

AutoSuccess

MARCH 11, 2025

While much emphasis is placed on acquiring new customers through extensive advertising, an equally crucial aspect often gets overlooked the power of effective service call management. Recent industry analyses reveal a significant trend: the majority of service department revenues, approximately 81%, originate from telephone inquiries.

Service Advisor 52

Service Advisor Car Dealership Management Utilities 52

Tire Review Magazine

MARCH 9, 2025

The first phase includes key topics such as brakes, lubrication service, tire and wheel service, steering and suspension, and safety. In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and Service Advisor: Starter Systems.

Automotive 52

Automotive Service Advisor Auto Repair Automobile 52

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Auto Service World

SEPTEMBER 17, 2024

If you have a day-to-day job in the business — you are a service advisor, you are a technician — there is going to be a group of people looking to buy a shop that will no longer be interested in your shop,” he said during the session Transitioning Your Business at the Midwest Auto Care Alliance’s Vision Hi-Tech Training & Expo in Kansas City.

Service Advisor 264

Service Advisor Management Auto Repair IT 264

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

AutoShopOwner

OCTOBER 29, 2023

Are the labor times adjusted downward to get the sale?

Service Advisor 189

Service Advisor Management Electricity IT 189

Shop Marketing Pros

DECEMBER 11, 2024

Creating Customer Experiences (00:33:27) The importance of delivering promised services to enhance customer satisfaction in the auto repair industry. Note-Taking in CRM (00:34:24) Discussion on the need for effective note-taking in CRMs to manage customer relationships better.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Management 130

Automotive Training Centre

OCTOBER 11, 2023

Their diverse responsibilities range from keeping the workspace tidy, handling tools, and assisting technicians to customer service tasks such as greeting clients and managing appointments. From engineering to sales, each path is unique, and the opportunities are nearly limitless.

Automotive 299

Automotive Auto Mechanic Training Mechanic Service Advisor 299

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. If it’s managed incorrectly, your return on investment is, well.

Auto Repair 130

Auto Repair Management Auto Repair Shop Service Advisor 130

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. If it’s managed incorrectly, your return on investment is, well.

Auto Repair 130

Auto Repair Management Auto Repair Shop Service Advisor 130

AutoFix

FEBRUARY 13, 2025

For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued. They research online, read reviews, and expect clear communication from service advisors.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Tire Review Magazine

FEBRUARY 16, 2025

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Our goal is to help dealerships maximize tire sale potential by providing service advisors with the knowledge and tools they need to deliver exceptional service.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. It’s up to you to highlight the expertise and track record of your dealership or service centre.

Service Advisor 52

Service Advisor Auto Repair Shop Management Manufacturing 52

Tire Review Magazine

FEBRUARY 16, 2025

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Our goal is to help dealerships maximize tire sale potential by providing service advisors with the knowledge and tools they need to deliver exceptional service.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

AutoSuccess

JANUARY 13, 2025

The Reynolds and Reynolds Company and UVeye announced the launch of a collaborative effort, beginning at the NADA Show 2025 , to enhance the quality of service from the moment a customer arrives at a dealership. The advisor will then be alerted through Reynolds ERA-IGNITE with an indication there are items to review with the customer.

Service Advisor 52

Service Advisor Retail Management Customer Service 52

AutoSuccess

JANUARY 21, 2025

Numa unveiled the first AI agent platform for dealerships, designed to address communication breakdowns with customers and provide full visibility into all service communications within the dealership. The agent also gives maximum visibility to managers, providing automated scoring to determine team effectiveness.

Service Advisor 52

Service Advisor Automotive Management Retail 52

Solera

JUNE 25, 2024

Explore the value of a mechanic labor time guide and how to integrate this vital metric into your shop management strategy below. What is a Mechanic Labor Time Guide Automotive repair shops rely on two distinct profit-making elements: parts and services. Building a profit margin into parts costs requires a simple formula.

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Autoflow

MARCH 5, 2025

This tool enables shops to proactively manage deferred work, helping you maintain steady business and delight your customers with thoughtful communication. The Rainy Day Folder is a feature designed to help auto repair shops track and follow up on unapproved services identified during a Digital Vehicle Inspection (DVI).

Auto Repair Shop 52

Auto Repair Shop Service Advisor Auto Repair Management 52

Solera

FEBRUARY 17, 2025

Managing traditional shuttle services drains resources, time, and money that could drive your dealerships growth. Between managing drivers, maintaining vehicles, and juggling customer schedules, your team spends valuable energy on transportation logistics instead of focusing on what matters most selling and servicing vehicles.

Transportation 130

Transportation Service Advisor Management Banking 130

Solera

FEBRUARY 17, 2025

Managing traditional shuttle services drains resources, time, and money that could drive your dealerships growth. Between managing drivers, maintaining vehicles, and juggling customer schedules, your team spends valuable energy on transportation logistics instead of focusing on what matters most selling and servicing vehicles.

Transportation 130

Transportation Service Advisor Management Banking 130

AutoSuccess

MARCH 4, 2025

expanding its BNPL footprint in service and repair drives. Since launching in the auto services sector, Sunbit has facilitated $1.7 We have seen a 23% YoY growth rate in 2023 in service revenue with Sunbit and are projecting a higher growth trajectory in 2024, and our customers love it.

Finance 52

Finance Service Advisor Automotive Services Management 52

Brake & Front End

JULY 19, 2024

Doug Kaufman from ShopOwner recently spoke with Drew Jablonowski from Garage Gurus , a seasoned expert in the field, about the importance of training for service advisors, technicians, and shop owners. This approach helps technicians and service advisors better understand and apply their learning.

Service Advisor 130

Service Advisor Automotive Services Automotive Management 130