Auto Service World

JANUARY 28, 2025

Technicians and advisors may feel pressured to rush through inspections. However, taking the time to be thorough isn’t just about providing good service; its a highly effective way to increase revenue, build customer trust, and improve shop efficiency. This protects both the customer and the shop from unexpected breakdowns.

Service Advisor 214

Service Advisor Vehicle Automotive Consulting 214

Auto Service World

DECEMBER 3, 2024

One day, the service advisor couldn’t find the tech. One day, the service advisor couldn’t find the tech. Turns out, the tech was upset with the advisor and went home. The post Why removing toxic staff needs to be done right away appeared first on Auto Service World. And it needs to be done swiftly.

Service Advisor 278

Service Advisor IT Auto Repair Management 278

Auto Service World

DECEMBER 17, 2024

Instead, Voth advocates for a culture that brings employees together, particularly as the industry faces a growing shortage of skilled technicians and service advisors. The post Get rid of this management style in your shop appeared first on Auto Service World. Hows it going between the front and the back of your shop?

Management 243

Management Service Advisor Consulting Retail 243

Tomorrow's Technician

AUGUST 8, 2024

The post Selling Ride Control: Key Insights for Service Advisors appeared first on Tomorrows Technician. The cycle of not selling ride control involves three phases: selective recommendations, casual mentions, and outright avoidance due to fear of rejection. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor IT 130

Brake & Front End

AUGUST 8, 2024

The post Selling Ride Control: Key Insights for Service Advisors appeared first on Brake & Front End. The cycle of not selling ride control involves three phases: selective recommendations, casual mentions, and outright avoidance due to fear of rejection. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor IT 130

AutoShopOwner

FEBRUARY 14, 2024

So why do so many service advisors struggle with this? I know two things about booking the next appointment. First, many struggle with it. And those that do book the next appointment at car delivery increase sales, maintain car counts, and have a better ROI. Why, they focus on the customer right in front of them.

Service Advisor 130

Service Advisor Car IT 130

Auto Service World

JANUARY 21, 2025

As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. Now, its time to make a big decision: Buy an existing business or get a building and start fresh. Both options have pros and cons, it just depends on your time and finances.

Finance 263

Finance Service Advisor Education A Tech 263

Auto Service World

MAY 30, 2024

It will feature technical and management training, led by leading instructors ready to equip shop owners, service advisors and technicians with essential skills AAPEX will be held November … The post AAPEX announces training schedule appeared first on Auto Service World.

Service Advisor 296

Service Advisor Technical Management Apprenticeship 296

Brake & Front End

DECEMBER 9, 2024

By understanding TPMS, service advisors can provide better support and instill confidence in their customers. This guide explains how TPMS works, the common reasons for the warning light, and the importance of accurate tire inflation. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor Vehicle IT 130

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

Service Advisor 94

Service Advisor Automotive Technical Automotive Services 94

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

Service Advisor 90

Service Advisor Auto Body Shop Auto Repair Shop Management 90

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 91

Service Advisor Automotive Technical Finance 91

Tomorrow's Technician

DECEMBER 9, 2024

By understanding TPMS, service advisors can provide better support and instill confidence in their customers. This guide explains how TPMS works, the common reasons for the warning light, and the importance of accurate tire inflation. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor Vehicle IT 130

AutoShopOwner

NOVEMBER 15, 2024

Are there bottlenecks in the service advisor process? Are your service advisors properly trained in the art of sales, and in delivering exceptional customer service? Another survey, also conducted by the SBA, found that 83% of failed business owners stated that their failure was due to cash flow problems.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Auto Repair Utilities 130

Auto Service World

JANUARY 16, 2025

Thus, there is a fine balance and an art for the owner or service advisor to navigate these interconnected dynamics within the estimation, and checkout process. Clients are willing to pay a premium for clear communication, professional service and consistent quality. A great customer experience goes beyond the repair itself.

Service Advisor 263

Service Advisor Automotive Services Management Professional Services 263

AutoShopOwner

NOVEMBER 15, 2024

That meant that I was expected to repair or service nearly anything that rolled into my work bay. Isn’t It Time We Rethink What a Master Level Technician Is? By Joe Marconi, an Elite Worldwide Blog - My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. That was back then.

Auto Repair Shop 130

Auto Repair Shop ASE ASE Certification IT 130

Tomorrow's Technician

FEBRUARY 5, 2025

These reports document system issues and trouble codes, helping technicians and service advisors prioritize necessary repairs. The Snap-on Apollo+ scan tool enhances vehicle diagnostics with its Health Scan feature, streamlining pre- and post-scans for efficiency.

Service Advisor 100

Service Advisor Vehicle IT 100

Brake & Front End

FEBRUARY 5, 2025

These reports document system issues and trouble codes, helping technicians and service advisors prioritize necessary repairs. The Snap-on Apollo+ scan tool enhances vehicle diagnostics with its Health Scan feature, streamlining pre- and post-scans for efficiency.

Service Advisor 100

Service Advisor Vehicle IT 100

Bolt on Technology

NOVEMBER 26, 2024

When technicians, service advisors, and customers aren’t on the same page, it can lead to delays, errors, and reduced profitability. Efficient communication is the backbone of any successful auto repair shop.

Auto Repair Shop 87

Auto Repair Shop Service Advisor Auto Repair IT 87

Brake & Front End

OCTOBER 28, 2024

In TSB SIB 00 07 02 that was revised June 2024 from BMW on Condition Based Services (CBS) , it had an interesting addition. If the service advisor has a KeyReader pad on their desk, initial vitals can be obtained from the key. It’s the electronic equivalent of having a service advisor along for the ride.

Service Advisor 130

Service Advisor Oil Change Vehicle Electronics 130

Automotive Training Centre

JANUARY 23, 2024

Service Advisors: Bridging Sales and Service in Automotive School As you’ll discover in automotive school , service advisors connect the sales and service worlds. Service advisors who undergo specialized training programs focus on improving their communication skills and customer service abilities.

Service Advisor 261

Service Advisor Finance Auto Mechanic Training Management 261

Brake & Front End

MARCH 11, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Nominations are open now. Nominate A Mentor Now! .”

Service Advisor 130

Service Advisor Automotive Media Technical 130

Auto Service World

FEBRUARY 25, 2025

In fact, price is essentially even in many cases, said the former service advisor of Volkswagen, Audi and Porsche dealers. Hes quizzed customers about why they go to the dealer over an independent shop and hes been told that the price was basically the same and they thought theyd get better service and parts at the dealership.

Service Advisor 130

Service Advisor Manufacturing A Tech Vehicle 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Tomorrow's Technician

MARCH 11, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Nominations are open now. Nominate A Mentor Now! .”

Service Advisor 130

Service Advisor Automotive Media Technical 130

AutoShopOwner

JULY 12, 2024

Service advisors have become complacent? But, when they are challenged, asking about car counts, it becomes clear that something else may be happening. For the most part, car counts are the same, maybe slipped a little for some shops. But, perhaps the biggest stat is the drop in ARO and sales. So, what is happening?

Service Advisor 130

Service Advisor IT Car 130

AutoFix

FEBRUARY 13, 2025

For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued. They research online, read reviews, and expect clear communication from service advisors.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Tomorrow's Technician

NOVEMBER 7, 2024

In TSB SIB 00 07 02 that was revised June 2024 from BMW on Condition Based Services (CBS) , it had an interesting addition. If the service advisor has a KeyReader pad on their desk, initial can be obtained from the key. The original 2009 TSB covered CBS operations and resets.

Service Advisor 130

Service Advisor Vehicle Car IT 130

Shop Marketing Pros

AUGUST 7, 2024

Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a “no” into a positive response.

Service Advisor 130

Service Advisor Auto Repair Auto Repair Shop Air Conditioning 130

AutoShopOwner

NOVEMBER 19, 2024

It is our mission to provide five-star bookkeeping services to every client we work with, and it certainly shows through the growth and success of these businesses! Training Investments: Clients invested in regular training programs for technicians, service advisors, and office staff.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Finance 130

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

Tire Review Magazine

MARCH 9, 2025

The first phase includes key topics such as brakes, lubrication service, tire and wheel service, steering and suspension, and safety. In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and Service Advisor: Starter Systems.

Automotive 52

Automotive Service Advisor Auto Repair Automobile 52

AutoSuccess

MARCH 11, 2025

Understanding the Current Landscape A study reflecting on dealership practices has uncovered some concerning statistics: Only 43% of service advisors consistently ask callers to book an appointment. Why, then, should it be tolerated when it comes to service inquiries?

Service Advisor 52

Service Advisor Car Dealership Management Utilities 52

Brake & Front End

NOVEMBER 11, 2024

Additionally, it emphasizes the significance of effective customer communication and service advisors in driving growth. The conversation touches on the challenges of employee retention and finding the right fit for the team and delves into the decision-making process of when to grow a business and the risks involved.

Service Advisor 100

Service Advisor IT 100

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. The post How To Deal With Mass Recalls After Service Advisor Training appeared first on CATI.

Service Advisor 52

Service Advisor Auto Repair Shop Management Manufacturing 52