Solera

JUNE 25, 2024

Mechanic labor time guides outline the number of hours experienced technicians take to complete any given service task, from changing the oil to replacing head gaskets. Access to a labor time guide that quantifies how long an EV repair takes could prove invaluable for technicians, service advisors, and customers alike.

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

AutoSuccess

MAY 21, 2024

As cybercrimes against auto dealerships escalate, dealers must recognize the importance of conducting frequent physical security audits to supplement any software-driven compliance tool they may be using. This stark reality should dispel any notion that software-based compliance protection alone is adequate in this business environment.

Software 52

Software Service Advisor Electronics Management 52

Brake & Front End

FEBRUARY 7, 2024

Naturally, as an experienced service advisor you ask about what the car is experiencing. Often advanced tools, software subscriptions and a technician with the level of skills to successfully put all these elements together are required to arrive at the solution to the customer concern. Simple right? Frankly, you shouldn’t.

Check Engine Light 130

Check Engine Light Service Advisor Software Engineering 130

Brake & Front End

AUGUST 22, 2024

When I was a rookie service advisor, I quickly pulled out my calculator and reworked the estimate in hopes of getting the customer to approve the repair over the phone. Don’t cave in to a cheap repair! There are many ways to build an estimate for a customer when it comes to shocks, struts or springs.

Service Advisor 130

Service Advisor Software Vehicle Management 130

Autoshop Solutions

AUGUST 7, 2023

With 40 percent of current shop owners planning to retire in the next five years, a new wave of shop owners is implementing their own software stack. They manage techs and service advisors, finances, and just about every aspect of their business. Want to learn more about Autoshop Solutions’ services?

Software 52

Software Management Service Advisor Finance 52

Shop Marketing Pros

JUNE 14, 2023

*The Ideal Auto Repair Shop (00:14:57-00:16:41)* Kieran O’Brien discusses the ideal auto repair shop, which would be a specialty shop with a focus on customer service and the latest technology. The hosts compare it to the Ritz Carlton and Chick-fil-A.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Customer Service 130

Autoflow

DECEMBER 14, 2023

By now, most shops use shop management software to optimize workflows and processes. Pair Your Service Tablet with Autoflow Of course, tablets just provide the hardware. Adding the right software makes all the difference in how it operates. Autoflow’s user-friendly interface makes it easy to use our software on any device.

Auto Repair 105

Auto Repair Mechanic Auto Repair Shop Software 105

Brake & Front End

APRIL 25, 2024

What stops technicians and service advisors from performing more alignments? The bottleneck for performing alignment checks can be your alignment equipment and service information. If you are dealing with difficult targets, software or rolling compensation procedure, it will cost your shop productivity. You deserve it.

Service Advisor 130

Service Advisor Vehicle Electronics Software 130

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Following are areas that can be explored at the initial point of contact: Offer Previously Recommended Services – At the point of contact (quote, appointment or check-in) previously recommended services should be reviewed with the customer. The Auto Repair Shop Software being used should prompt the service advisor to do this.

Automotive Repair 52

Automotive Repair Automotive Service Advisor Auto Repair Shop 52

Tomorrow's Technician

JANUARY 29, 2024

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. Are you maximizing yours to their full potential?

Customer Service 130

Customer Service Engineering Check Engine Light Electronics 130

AutoSuccess

NOVEMBER 10, 2023

When I started a reconditioning software company in 2010, I just knew that any success we might achieve would depend on a long-term, committed promise to excel in customer support and experience as much as the benefits delivered. She was a warranty administrator and master service advisor for a Jaguar-Land Rover dealership.

Software 52

Software Service Advisor Customer Service Automotive 52

Autoflow

MAY 8, 2023

What is digital inspection software? As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong.

Auto Repair 52

Auto Repair Auto Repair Shop Software Service Advisor 52

Shop Marketing Pros

OCTOBER 27, 2023

I know that’s easy for me to say since I’m a marketer and I make my living from selling ongoing marketing services. Have you claimed your Google Business Profile, and is it completely and accurately filled out with service descriptions that directly relate to the services you have listed on your website? Do you give back?

Auto Repair 235

Auto Repair Auto Repair Shop Car Media 235

AutoSuccess

JUNE 19, 2024

Today’s sophisticated software presents a new opportunity for fixed ops management, offering a suite of features tailored to address key operational challenges and opportunities. Today’s managers are facing a mountain of complexity in dealing with customers, manufacturers, service advisors, technicians, upper management and on and on.

Management 52

Management Service Advisor Software Retail 52

AutoSuccess

FEBRUARY 26, 2024

Service advisors and general managers can see their fleet availability in real-time by simply logging into their operations dashboard. The dealership will see the customer’s name, driver’s license details, and more in TSD DEALER — the loaner software that supports 23 OEM courtesy transportation programs.

Service Advisor 52

Service Advisor Transportation Software Management 52

Autoflow

JUNE 27, 2023

Optimize Workflow Regardless of size, the sooner a service advisor can prepare an estimate, get parts and hand the job to a technician, the better. Is your service advisor walking back and forth to the bays for updates? Like it or not, every step between the hoist, the toolbox, the supply room, and beyond really adds up.

Auto Repair Shop 40

Auto Repair Shop Auto Repair Service Advisor Software 40

Auto Remarketing

OCTOBER 2, 2024

Utilizing a data-driven stocking strategy tailored to your market is critical, and inventory optimization software can help ensure you have the right mix of used vehicles. Consider the transaction as a whole: the reconditioning profit in your service department, gaining a new retail customer, and the potential for a trade-in.

Retail 98

Retail Utilities Management Service Advisor 98

AutoSuccess

DECEMBER 1, 2023

Partnering with a software provider is a marriage of sorts: It’s not the romance that nurtures a long-term relationship but the consistently proving a “you over me” submission, good listening skills, the rare gift of knowing when to ask the right questions — and trust that each has the other’s back. Who keeps this romance alive?

Hospitality 52

Hospitality Management Software Customer Service 52

AutoFix

APRIL 25, 2023

This is especially important if you have your service advisors on an incentive-based payment plan. If you’re falling behind, directly link your POS system to your accounting software for real-time updates. Ready to see how that works? Pro Tip: Never exceed a week on your income statement. At the end of the week, add it all up.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Troubleshooting 52

Autoflow

AUGUST 22, 2023

Ideally, you upsell more services. With Autoflow’s digital vehicle inspection software, you get an innovative tool to optimize ARO by streamlining processes and improving customer communication. If you’re going to measure one metric to drive your auto repair shop’s success, choose your average repair order (ARO). Wow, right?!

Service Advisor 52

Service Advisor Preventative Maintenance Software Consulting 52

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. Sam is a Service Advisor with Wrench. Alex is a service advisor on the Wrench team. James is an Assistant Service Advisor with Wrench. Get a free quote Today, we want to take the time to acknowledge some of the teams that received internal shout-outs.

Service Advisor 40

Service Advisor Management Customer Service Oil Change 40

Automotive Management Network

JANUARY 18, 2021

The shop will have to pay to have it configured and also a monthly ongoing expense for using the service. Integrates with shop management software so that service advisors can see customer profiles and lead sources based on the caller ID. More robust on-premise phone systems will require a server on site.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52

AutoFix

FEBRUARY 9, 2024

Maybe it’s a sudden equipment failure or an essential software upgrade—having this fund keeps you from dipping into credit under pressure. Whether supporting local charities, sponsoring community events , or providing pro bono services to those in need, your business can make a significant impact.

Auto Repair 40

Auto Repair Auto Repair Shop Finance Apprenticeship 40

AutoSuccess

FEBRUARY 16, 2024

The Environmental Protection Agency accused Volkswagen of equipping its diesel vehicles with software designed to manipulate emissions tests, and while litigation was pending, Volkswagen dealers had to issue a stop sale on all their TDI vehicles. Meet Ashlee Church, the general manager (GM) of Volkswagen of Marion in southern Illinois.

Management 52

Management Vehicle Emissions Testing Service Advisor 52

AutoSuccess

JANUARY 4, 2024

The system captures tread depth and alignment health, records vehicle condition and damage, and ties it to the license plate on a searchable, cloud-based platform to streamline service lane workflows. The Results This transformed the way service advisors interacted with customers, necessitating adjustments in their timeframes.

Service Advisor 98

Service Advisor Management Vehicle Service Tech 98

AutoSuccess

JULY 15, 2024

Uber for Business , Uber’s enterprise arm, recently announced it is now the exclusive rideshare solution for RedCap by Solera , a leading software company enhancing automotive service processes in dealerships nationwide. The new rideshare integration enables RedCap customers to arrange on-demand rides through Uber for Business.

Transportation 52

Transportation Service Advisor Utilities Automotive 52

AutoSuccess

SEPTEMBER 5, 2024

Shoppers demanded real-time customer service and dealers answered. With the introduction of software solutions utilizing chatbots or AI-driven natural language processing for inbound phone calls, the dealership’s customer service departments could support the increasing requirements for real-time engagement.

Automotive 52

Automotive Customer Service Service Advisor Automotive Services 52