Tire Review Magazine

JANUARY 1, 2025

Mitchell 1 released the latest version of Mitchell 1 Manager SE software, introducing Job View. Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, Manager SE continues to evolve, thanks to direct input from our loyal customers.”

Software 52

Software Management Auto Repair Shop Service Advisor 52

Tire Review Magazine

MARCH 9, 2025

In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and Service Advisor: Starter Systems. It will also include ADAS Static Calibration, Engine Diagnosis, and ADAS for Service Advisors. We pride ourselves on listening to our clients and working to deliver what they need.

Automotive 52

Automotive Service Advisor Auto Repair Automobile 52

AutoSuccess

MARCH 11, 2025

While much emphasis is placed on acquiring new customers through extensive advertising, an equally crucial aspect often gets overlooked the power of effective service call management. Recent industry analyses reveal a significant trend: the majority of service department revenues, approximately 81%, originate from telephone inquiries.

Service Advisor 52

Service Advisor Car Dealership Management Utilities 52

Tire Review Magazine

FEBRUARY 16, 2025

Dealer Tire RockED Approach to Certification and Sales Training Were thrilled to collaborate with RockED to bring this unique training program to life, said Chad Broski, VP of Program Management. Interactive Learning for Service Advisors RockEDs mobile platform delivers the certification program through interactive training modules.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

Tire Review Magazine

FEBRUARY 16, 2025

Dealer Tire RockED Approach to Certification and Sales Training Were thrilled to collaborate with RockED to bring this unique training program to life, said Chad Broski, VP of Program Management. Interactive Learning for Service Advisors RockEDs mobile platform delivers the certification program through interactive training modules.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

Tire Review Magazine

MARCH 12, 2025

Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. It was a natural transition to the sales counter and a service advisor position.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

Shop Marketing Pros

FEBRUARY 10, 2025

Focus on professional appearance: Our service advisors didnt dress in business casualthey wore button-up dress shirts and ties. Heres a simple starting point: Offer a pickup and delivery service for repeat clients. Upgrade your waiting area with small touches like better coffee or local magazines. wed say, I can help you.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Media Mechanic 130

AutoSuccess

AUGUST 22, 2024

Having spent over four decades immersed in service drives across the country, I’ve found that one of the biggest contributors to lost growth opportunity is the notable performance gap among the advisor staff and the inability to reduce the variability in their performance. When the culture is right, the behaviors are right.

Service Advisor 95

Service Advisor Customer Service Automotive Services Automotive 95

DRIVE

FEBRUARY 26, 2025

Instead of overwhelming them with long lists of necessary repairs, Eddie took a new approach: breaking down recommendations into manageable, prioritized steps. For shop owners looking to improve ARO, consider: Training service advisors to use a needs-based selling approach. Remember that customers are not technicians.

Preventative Maintenance 52

Preventative Maintenance Service Advisor Trucking Media 52

Tire Review Magazine

FEBRUARY 21, 2024

Wafler will oversee all area manager and general manager training. ” Servidio will oversee all service advisor training. He served as the director of their advanced service advisor training program and has “taught countless service advisors how to perform at the top of their craft,” the company said.

Service Advisor 52

Service Advisor Automotive Repair Management Automotive 52

Tire Review Magazine

FEBRUARY 21, 2024

Wafler will oversee all area manager and general manager training. ” Servidio will oversee all service advisor training. He served as the director of their advanced service advisor training program and has “taught countless service advisors how to perform at the top of their craft,” the company said.

Service Advisor 52

Service Advisor Automotive Repair Management Automotive 52

Tire Review Magazine

OCTOBER 1, 2024

The company said its guide contains complete information on alignment and ADAS procedures for hundreds of vehicle models from 2006 through the present, allowing service advisors to quickly identify the necessary equipment for performing the work.

Engineering 52

Engineering Service Advisor Management Vehicle 52

Tire Review Magazine

OCTOBER 1, 2024

The company said its guide contains complete information on alignment and ADAS procedures for hundreds of vehicle models from 2006 through the present, allowing service advisors to quickly identify the necessary equipment for performing the work.

Engineering 52

Engineering Service Advisor Management Vehicle 52

AutoSuccess

MAY 29, 2024

In the latest edition of AutoSuccess Magazine’s Executive Spotlight series, Don Andres from Auto SCT Consulting and Training, joins us in the studio. Don is the author of “Why Auto Service Departments Fail to Grow – The real reasons why & the simple techniques for consistent growth.”

Consulting 40

Consulting Service Advisor Car Dealership Management 40

Tire Review Magazine

DECEMBER 27, 2023

The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners, the company said.

Engineering 52

Engineering Service Advisor Software Automotive Services 52

Tire Review Magazine

DECEMBER 27, 2023

The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners, the company said.

Engineering 52

Engineering Service Advisor Software Automotive Services 52

Shop Marketing Pros

SEPTEMBER 6, 2023

The podcast interviews successful automotive aftermarket service professional entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians, coaches, consultants, authors, and leaders from distribution and manufacturing. This isn’t just another interview podcast.

Auto Repair 246

Auto Repair Auto Repair Shop Automotive Mechanic 246

AutoSuccess

OCTOBER 3, 2024

How is your process helping the client to express their needs to the service advisor? How is your service advisor helping the technician to be efficient in his ability to diagnose the car correctly and not miss all possible repairs? Following are some questions you should be asking yourself.

IT 52

IT Service Advisor Management Manufacturing 52

AutoSuccess

JULY 5, 2023

One solution that has helped improve this metric is when dealers train service advisors to proactively communicate with technicians and customers when nobody is in the service drive. If an advisor finds themselves with 10 minutes of downtime, that is the perfect time to check on the status of vehicles and reach out to customers.

Service Advisor 52

Service Advisor Vehicle IT Management 52

Tire Review Magazine

OCTOBER 14, 2024

However, don’t think of leadership as just managing your shop operations – it’s also important to set an example for your team. One way to do this is by working alongside your technicians and service advisors in the toughest times – think of it as being a basketball coach that runs sprints with his or her players at practice.

Service Advisor 52

Service Advisor Automotive Repair Management Automotive 52

Tire Review Magazine

OCTOBER 14, 2024

However, don’t think of leadership as just managing your shop operations – it’s also important to set an example for your team. One way to do this is by working alongside your technicians and service advisors in the toughest times – think of it as being a basketball coach that runs sprints with his or her players at practice.

Service Advisor 52

Service Advisor Automotive Repair Management Automotive 52

AutoSuccess

FEBRUARY 28, 2024

Essential Service Advisor: A two-day, online, interactive course that imparts key knowledge and skills necessary to surprise and delight your customers during every interaction. Advanced Seminars Delve deeper into the intricacies of specific dealership departments with immersive seminars designed for managers.

Education 52

Education Retail Service Advisor Automotive 52

Auto Service World

MARCH 13, 2025

The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Service advisors had the chance to take classes on topics like customer service and selling strategies. Attendees came in from across the U.S.,

Service Advisor 191

Service Advisor Management Technical Customer Service 191

AutoSuccess

FEBRUARY 16, 2024

Meet Ashlee Church, the general manager (GM) of Volkswagen of Marion in southern Illinois. As she worked throughout her high school and college careers, Church moved through all the departments, working in the service department, reception, payroll, human resources (HR) and parts inventory.

Management 52

Management Vehicle Emissions Testing Service Advisor 52

Auto Service World

SEPTEMBER 2, 2024

CARS magazine is launching a new survey to get the opinions of automotive technicians and service advisors from shops across Canada. The survey is broken up into separate sections: General questions, questions for service advisors, separate ones for tech and the more general questions to wrap things up.

Service Advisor 250

Service Advisor Automotive Technician Management Automotive 250

Tire Review Magazine

MARCH 9, 2025

In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and Service Advisor: Starter Systems. It will also include ADAS Static Calibration, Engine Diagnosis, and ADAS for Service Advisors. We pride ourselves on listening to our clients and working to deliver what they need.

Automotive 52

Automotive Service Advisor Auto Repair Automobile 52