Automotive Training Centre

SEPTEMBER 26, 2023

If auto mechanics are the lifeblood of the automotive repair industry, service advisors are its beating heart. In addition to acting as the bridge between customers and the service team at auto repair shops, service advisors are responsible for many other tasks that, quite literally, can make or break the business.

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Service Advisor Auto Mechanic Training Software Auto Repair 306

Automotive Training Centre

APRIL 11, 2024

After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. This blog post introduces CAMVAP to students in service advisor training. As you’ll discover in service advisor training, CAMVAP helps resolve disputes.

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Service Advisor Automotive Services Auto Mechanic Training Manufacturing 264

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. In essence, service advisors ensure customer satisfaction while driving the business’s revenue through service and sales.

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Service Advisor Automotive Services Auto Mechanic Training Management 254

Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. A service advisor acts as a bridge between the customer and the technical team, requiring excellent interpersonal skills and a solid technical foundation.

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Service Advisor Technical Auto Mechanic Training Customer Service 264

Auto Service World

MARCH 13, 2025

The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Service advisors had the chance to take classes on topics like customer service and selling strategies. Attendees came in from across the U.S., Canada, Australia and beyond.

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Service Advisor Management Customer Service Technical 263

Automotive Training Centre

FEBRUARY 1, 2024

Transitioning from service advisor training at ATC to a role as a Warranty Administrator can be a rewarding career path. Their primary responsibility is to manage and oversee warranty claims and processes within an organization. As per service advisor training, a warranty administrator must possess organizational skills.

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Service Advisor Customer Service Auto Mechanic Training Automotive 263

Auto Service World

FEBRUARY 11, 2025

Service advisors should not be in charge of building tickets the job should be given to the ones who are working directly on the vehicle and who know exactly what they will need to do the job. For example, the service advisor may not know that the part theyre ordering doesnt come with bolts. Huh asked attendees.

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Service Advisor Vehicle IT Auto Repair 236

Bolt on Technology

APRIL 1, 2025

The job title on your business card may say service advisor, but what does that mean? Do you handle scheduling jobs? Are you the one who keeps in contact with the customers, giving them updates and bad news and asking for upsells? Do you handle repair approvals? There are always problems you dont expect.

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Service Advisor Auto Repair Software Management 52

Auto Service World

MAY 30, 2024

It will feature technical and management training, led by leading instructors ready to equip shop owners, service advisors and technicians with essential skills AAPEX will be held November … The post AAPEX announces training schedule appeared first on Auto Service World.

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Service Advisor Technical Management Apprenticeship 296

Auto Service World

DECEMBER 3, 2024

One day, the service advisor couldn’t find the tech. Turns out, the tech was upset with the advisor and went home. “I have to have a standard that’s more important than that person or the sales they’re going to generate.” And it needs to be done swiftly. He’s been through this. He was highly skilled and meticulous.

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Service Advisor IT Auto Repair Management 278

Auto Service World

NOVEMBER 9, 2023

Whether you’re managing the shop, the front counter or inside the bay, experts from across the industry weigh in on what shop owners, service advisors and technicians need to know to stay on top of their game The post <span style=color:#ff0000>From the Magazine:</span> The 2023 Training Report appeared first on Auto Service World.

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Service Advisor Management Apprenticeship Auto Repair 275

Automotive Training Institute

MARCH 2, 2023

ATI | Often, there can be a disconnect between the techs and service advisors, also considered the front and the back of shops.

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Service Advisor Automotive Management 130

Auto Service World

JANUARY 16, 2025

So how do you add value to your automotive service shop without sacrificing the customer experience? In todays economy, affordability and retaining customers is a top priority for many shop owners and managers. However, focusing solely on price as a strategy for retention is a short-sighted approach for automotive service shops.

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Service Advisor Automotive Services Management Professional Services 263

Auto Service World

AUGUST 6, 2024

The top job of a service advisor is to get a customer to come through the door when the auto shop’s phone rings, even if that customer is just trying to get the price of a repair. Jay Huh, a … The post Getting the phone shopper into your shop appeared first on Auto Service World.

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Service Advisor Auto Repair Management 290

Auto Service World

SEPTEMBER 2, 2024

CARS magazine is launching a new survey to get the opinions of automotive technicians and service advisors from shops across Canada. The survey is broken up into separate sections: General questions, questions for service advisors, separate ones for tech and the more general questions to wrap things up.

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Service Advisor Automotive Technician Management Automotive 250

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

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Service Advisor Auto Body Shop Auto Repair Shop Management 98

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

Service Advisor 101

Service Advisor Automotive Automotive Services Technical 101

Auto Service World

NOVEMBER 7, 2024

The latest issue of CARS magazine tries to pull back the curtain on how technicians and service advisors in your shops are feeling and what they’re thinking in their day-to-day activities. Technicians and service advisors share their thoughts on this rapidly changing field in a candid manner.

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Service Advisor Car Automotive Auto Repair 130

Auto Service World

NOVEMBER 5, 2024

Many companies are unveiling new products, making announcements and otherwise showing off their latest tools, technology and services for the auto care industry. You can check out our preview of both shows for some of the highlights of what’s taking place.

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Service Advisor Management Automotive Vehicle 130

Auto Service World

JANUARY 21, 2025

As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. The business should be profitable enough to pay all the bills (including payroll), pay your business loan and allow you to save for upgrading equipment in the future.

Finance 263

Finance Service Advisor Education A Tech 263

Automotive Training Centre

JANUARY 23, 2024

Car Sales Manager: Steering Dealership Success with Auto Sales Training The automotive sales manager is the main driving force of any sales team. They are also responsible for managing the sales force, supervising sales operations, and establishing challenging yet doable goals and targets for sales.

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Service Advisor Finance Auto Mechanic Training Management 261

Auto Service World

OCTOBER 5, 2023

That extends to service advisors when trying to build relationships with clients. Coaches advised to look for any … The post Try these conversation starters with customers appeared first on Auto Service World. There’s the old adage that you never want to bring up politics or religion with customers.

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Service Advisor Auto Repair Management 290

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 98

Auto Service World

APRIL 4, 2024

Calling all shop owners, technicians and service advisors, Jobber News wants to know what you think about issues affecting your business. … The post Annual Shop Survey: Tell jobbers what you think appeared first on Auto Service World.

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Service Advisor Auto Repair Management 288

Auto Service World

MARCH 25, 2025

The service advisor then needs to transfer that information in the same appropriate manner to the customer. Speaking at the Automotive Aftermarket Retailers of Ontario, he challenged shop owners to ensure their staff are talking to their customers in a more simple way.

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Consulting Service Advisor Retail Technical 194

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. After lunch, Murray Voth from RPM Training talked about the management process shop owners need to undertake.

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Technical Management Service Advisor Consulting 147

Auto Service World

JULY 6, 2023

The service advisor always has to answer the phone or welcome customers with an upbeat positive attitude. Because on the other end of the line or other side of the counter, they never know how anxious and panicked the customer … The post Lowering the anxiety of the panicked customer appeared first on Auto Service World.

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Service Advisor Auto Repair Management 246

Autoflow

MARCH 21, 2025

Why Technician Notes Matter More Than Ever As a shop owner or service advisor, you know the importance of technician notes. ” This kind of clarity reduces back-and-forth questions, helps service advisors present findings more effectively, and ultimately boosts your shop’s efficiency and average repair order (ARO).

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Service Advisor Automotive Repair Vehicle Management 98

CATI

DECEMBER 28, 2023

Several excellent entry-level positions exist for students completing service advisor training to explore. Their primary responsibilities involve managing the flow of products within a company and ensuring an organized, efficient work environment for technicians and other automotive professionals. Contact CATI to learn more!

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Service Advisor Automotive Management Car 88

Tire Review Magazine

JANUARY 1, 2025

Mitchell 1 released the latest version of Mitchell 1 Manager SE software, introducing Job View. Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, Manager SE continues to evolve, thanks to direct input from our loyal customers.”

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Software Management Auto Repair Shop Service Advisor 52

AutoShopOwner

NOVEMBER 19, 2024

This is what happens when you have the power of strategic financial management and an experienced bookkeeping team in your corner. This helps optimize their inventory management and improve their profitability. Training Investments: Clients invested in regular training programs for technicians, service advisors, and office staff.

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Auto Repair Shop Auto Repair Service Advisor Finance 130

Auto Service World

JUNE 29, 2023

Most service advisors know what questions they need to ask when a customer calls, often in a panic, to get their vehicle serviced. Asking … The post When to ask those key questions of customers appeared first on Auto Service World. Timing, as they say, is everything.

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Service Advisor Vehicle Auto Repair Management 211

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. It requires a well-rounded strategy that addresses the needs of the business and its people.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

Tire Review Magazine

JANUARY 1, 2025

Mitchell 1 released the latest version of Mitchell 1 Manager SE software, introducing Job View. Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, Manager SE continues to evolve, thanks to direct input from our loyal customers.”

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Software Management Auto Repair Shop Service Advisor 52

Brake & Front End

APRIL 1, 2025

“We are excited to introduce the BCA Summer Trails promotion,” said Patrick Cronin, marketing manager, automotive aftermarket. This allows the BCA-branded merchandise to reach every level of the distribution channel, from the parts professionals and service advisors who recommend BCA products to the technicians who install them.

Service Advisor 130

Service Advisor Management Automotive 130

Auto Service World

FEBRUARY 25, 2025

In fact, price is essentially even in many cases, said the former service advisor of Volkswagen, Audi and Porsche dealers. Hes quizzed customers about why they go to the dealer over an independent shop and hes been told that the price was basically the same and they thought theyd get better service and parts at the dealership.

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Service Advisor Manufacturing A Tech Vehicle 130

Tomorrow's Technician

APRIL 1, 2025

“We are excited to introduce the BCA Summer Trails promotion,” said Patrick Cronin, marketing manager, automotive aftermarket. This allows the BCA-branded merchandise to reach every level of the distribution channel, from the parts professionals and service advisors who recommend BCA products to the technicians who install them.

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Service Advisor Management Automotive 130