Tire Review Magazine

JANUARY 1, 2025

Mitchell 1 released the latest version of Mitchell 1 Manager SE software, introducing Job View. Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, helping shop professionals improve efficiency. .

Software 52

Software Management Auto Repair Shop Service Advisor 52

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

Service Advisor 98

Service Advisor Auto Body Shop Auto Repair Shop Management 98

FastTrak Auto Shop Management Systems

JULY 27, 2023

The service advisor engages in the direct dealings with the customer. From the time that the engagement takes place – the service advisor must ensure that the repair opportunity is managed to make the best use of the technician’s time. The vehicle delivery step is an opportunity for relationship building.

Service Advisor 52

Service Advisor Automotive Repair Automotive Auto Repair Shop 52

AutoFix

FEBRUARY 13, 2025

They research online, read reviews, and expect clear communication from service advisors. Service advisors must break down these complexities in a way that reassures and educates customers, helping them understand repair times and costs. Encourage service advisors to personalize recommendations based on driving habits.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

AutoSuccess

MARCH 17, 2025

Customer satisfaction is directly related to dealership efficiency, so busy service departments are in need of a one-stop solution to streamline processes and build customer trust. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.

Service Advisor 64

Service Advisor Vehicle Management Customer Service 64

Solera

JUNE 25, 2024

Explore the value of a mechanic labor time guide and how to integrate this vital metric into your shop management strategy below. What is a Mechanic Labor Time Guide Automotive repair shops rely on two distinct profit-making elements: parts and services. Building a profit margin into parts costs requires a simple formula.

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Autoflow

SEPTEMBER 14, 2023

Dallas, TX – Autoflow’s scheduling and calendar features equip shops with the ability to more efficiently manage their workflow and oversee their operations. Autoflow’s robust, two-way integration is compatible with the leading shop management software.

Service Advisor 98

Service Advisor Software Management Vehicle 98

Autoflow

MARCH 5, 2025

Thats where the Rainy Day Folder , a feature in Autoflows software, can make all the difference. This tool enables shops to proactively manage deferred work, helping you maintain steady business and delight your customers with thoughtful communication. Schedule services at a time convenient for the customer.

Auto Repair Shop 52

Auto Repair Shop Service Advisor Auto Repair Management 52

Brake & Front End

DECEMBER 7, 2023

Hunter Engineering has announced a new integration partnership with automotive software provider UpdatePromise. The Quick Check autonomous inspection system provides accurate and detailed alignment and tire tread depth results in seconds as the vehicle drives through the service lane. For more information, visit [link].

Engineering 130

Engineering Service Advisor Automotive Services Management 130

AutoSuccess

MAY 21, 2024

As cybercrimes against auto dealerships escalate, dealers must recognize the importance of conducting frequent physical security audits to supplement any software-driven compliance tool they may be using. This stark reality should dispel any notion that software-based compliance protection alone is adequate in this business environment.

Software 52

Software Service Advisor Electronics Management 52

Autoshop Solutions

AUGUST 7, 2023

With 40 percent of current shop owners planning to retire in the next five years, a new wave of shop owners is implementing their own software stack. They manage techs and service advisors, finances, and just about every aspect of their business. Want to learn more about Autoshop Solutions’ services?

Software 52

Software Management Service Advisor Finance 52

FastTrak Auto Shop Management Systems

JULY 29, 2023

The integration of automotive repair operation processes can have a significant impact on quality service delivery. The service advisor and interaction with the customer along with the technician and parts management processes are the key to a seamless auto repair operations.

Automotive Repair 52

Automotive Repair Service Advisor Automotive Auto Repair Shop 52

AutoSuccess

JUNE 19, 2024

Do you ever feel overwhelmed by the intricacies of managing your dealership’s operational efficiency? Today’s sophisticated software presents a new opportunity for fixed ops management, offering a suite of features tailored to address key operational challenges and opportunities.

Management 52

Management Service Advisor Software Retail 52

AutoVitals

JUNE 5, 2023

How many times per day is the average auto shop service advisor interrupted by activity around their garage? You might think this only happens once or twice daily, but you’d be way off the mark.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Management 52

Autoflow

DECEMBER 14, 2023

The new client microsite now gives service advisors the ability to preview a DVI before sending it to the customer. This is a great toolset that ensures our clients can deliver a unique customer experience in comparison to even their strongest competitors.”

Auto Repair Shop 105

Auto Repair Shop Service Advisor Auto Repair IT 105

Brake & Front End

AUGUST 22, 2024

When I was a rookie service advisor, I quickly pulled out my calculator and reworked the estimate in hopes of getting the customer to approve the repair over the phone. During one of these phone calls, my manager sensed my frustration and tapped me on the shoulder. “Can I replace just the broken spring or strut?”

Service Advisor 130

Service Advisor Software Vehicle Management 130

Autoflow

DECEMBER 14, 2023

By now, most shops use shop management software to optimize workflows and processes. Work Order Management – Keep track of whether a car awaits parts, sits on a hoist or is ready for pickup. Pair Your Service Tablet with Autoflow Of course, tablets just provide the hardware.

Auto Repair 105

Auto Repair Mechanic Auto Repair Shop Software 105

Shop Marketing Pros

JUNE 14, 2023

AI and Service Advisors (00:20:03)* Discusses how AI can give service advisors superpowers by reducing the time they spend on the phone and behind screens. AI and Blue Collar Jobs (00:18:35)* Discusses how AI is not taking over blue collar jobs, but rather replacing desk jobs.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Customer Service 130

Brake & Front End

FEBRUARY 7, 2024

Naturally, as an experienced service advisor you ask about what the car is experiencing. Often advanced tools, software subscriptions and a technician with the level of skills to successfully put all these elements together are required to arrive at the solution to the customer concern. Simple right?

Check Engine Light 130

Check Engine Light Service Advisor Software Engineering 130

FastTrak Auto Shop Management Systems

JULY 26, 2023

Automated visibility of these statuses should be provided by the Auto Repair Shop Management software. The objective is to get the information on any additional repairs needed to the service advisor so they can obtain approval from the customer and any needed parts can be purchased as soon as possible.

Automotive Repair 52

Automotive Repair Vehicle Repair Automotive Vehicle 52

Tire Review Magazine

DECEMBER 27, 2023

Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise. The Quick Check autonomous inspection system provides accurate and detailed alignment and tire tread depth results in seconds as the vehicle drives through the service lane.

Engineering 52

Engineering Service Advisor Software Automotive Services 52

Tire Review Magazine

DECEMBER 27, 2023

Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise. The Quick Check autonomous inspection system provides accurate and detailed alignment and tire tread depth results in seconds as the vehicle drives through the service lane.

Engineering 52

Engineering Service Advisor Software Automotive Services 52

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Following are areas that can be explored at the initial point of contact: Offer Previously Recommended Services – At the point of contact (quote, appointment or check-in) previously recommended services should be reviewed with the customer. The Auto Repair Shop Software being used should prompt the service advisor to do this.

Automotive Repair 52

Automotive Repair Automotive Service Advisor Auto Repair Shop 52

Auto Remarketing

OCTOBER 2, 2024

Inventory Management —Flooring plan management: A dealer’s flooring costs are one of the highest line-item costs on the P&L. Utilizing a data-driven stocking strategy tailored to your market is critical, and inventory optimization software can help ensure you have the right mix of used vehicles.

Retail 98

Retail Utilities Management Service Advisor 98

Autoflow

MAY 8, 2023

Auto shops can grow while managing the extra stress, risk of human error and keeping that personal touch with customers. What is digital inspection software? As a result, service advisors can quickly get updates and share them with clients. Digital vehicle inspections take the old paper checklist and modernizes it.

Auto Repair 52

Auto Repair Auto Repair Shop Software Service Advisor 52

AutoSuccess

DECEMBER 8, 2023

LOUIS — Hunter Engineering announces a new integration partnership with automotive software provider UpdatePromise. The Quick Check autonomous inspection system provides accurate and detailed alignment and tire tread depth results in seconds as the vehicle drives through the service lane. For more information, visit [link].

Engineering 52

Engineering Service Advisor Automotive Services Management 52

Automotive Management Network

JANUARY 18, 2021

A good telephone system : Is easily manageable by the office staff and simple for all staff to use. Integrates with shop management software so that service advisors can see customer profiles and lead sources based on the caller ID.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52

AutoSuccess

DECEMBER 1, 2023

Partnering with a software provider is a marriage of sorts: It’s not the romance that nurtures a long-term relationship but the consistently proving a “you over me” submission, good listening skills, the rare gift of knowing when to ask the right questions — and trust that each has the other’s back. Who keeps this romance alive?

Hospitality 52

Hospitality Management Software Customer Service 52

AutoSuccess

FEBRUARY 26, 2024

Service advisors and general managers can see their fleet availability in real-time by simply logging into their operations dashboard. The dealership will see the customer’s name, driver’s license details, and more in TSD DEALER — the loaner software that supports 23 OEM courtesy transportation programs.

Service Advisor 52

Service Advisor Transportation Software Management 52

Tomorrow's Technician

JANUARY 29, 2024

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. I will say, at least in my opinion, every shop should.

Engineering 130

Engineering Customer Service Check Engine Light Electronics 130

Shop Marketing Pros

OCTOBER 27, 2023

Are you using your CRM and shop management software to its fullest? You have more techs, more service advisors, and more bills to pay. We manage many of our clients’ CRMs and any time they need some quick car count, we send out a slow-day text blast and email. The key word in that question is “involved.”

Auto Repair 235

Auto Repair Auto Repair Shop Car Media 235

Autoflow

JUNE 27, 2023

That means 10,000 to 12,000 square feet of well-managed space. Optimize Workflow Regardless of size, the sooner a service advisor can prepare an estimate, get parts and hand the job to a technician, the better. Is your service advisor walking back and forth to the bays for updates? First, consider your shop’s size.

Auto Repair Shop 40

Auto Repair Shop Auto Repair Service Advisor Software 40

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. Sam is a Service Advisor with Wrench. He is known for his exceptional customer service and always works with an outstanding air of professionalism. Denise is a manager at Lemon Squad. Janet is an office manager at Southwest Inspection Services.

Service Advisor 40

Service Advisor Management Customer Service Oil Change 40

AutoFix

APRIL 25, 2023

Daily Your shop management system, or point-of-sale system, is the go-to spot for your shop’s key performance indicators or KPIs. But before you do all that, take a moment to confirm that your income statement matches what’s in the shop management system. You want to start with daily measurements to get a handle on where you’re at.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Troubleshooting 52

AutoSuccess

FEBRUARY 16, 2024

Meet Ashlee Church, the general manager (GM) of Volkswagen of Marion in southern Illinois. As she worked throughout her high school and college careers, Church moved through all the departments, working in the service department, reception, payroll, human resources (HR) and parts inventory.

Management 52

Management Vehicle Emissions Testing Service Advisor 52

AutoSuccess

JANUARY 4, 2024

Today’s service directors and managers know that today’s customers expect a high level of service when they choose to take their vehicle to the dealership. Thomas worked closely with the Coats team, including Senior Product Manager Kyle Harris, from consultation to install. Most of the time the same day or the next.

Service Advisor 98

Service Advisor Management Service Tech Vehicle 98