Management Service Advisor Used Cars 
AutoSuccess
OCTOBER 3, 2024
Let’s look at the impact service advisors and BDC reps have on your store. By contrast, your service advisors can see 30 or more, and one BDC rep can speak with many more! This makes your service advisors and BDC team the most important customer relations representatives in your dealership.
AutoSuccess
FEBRUARY 1, 2024
. • CRISP Phone Training for Service Departments: Enroll service advisors in an ongoing certification program designed to enhance their skills in handling service opportunity calls, declined services and overcoming customer objections.
AutoSuccess
FEBRUARY 16, 2024
Meet Ashlee Church, the general manager (GM) of Volkswagen of Marion in southern Illinois. As she worked throughout her high school and college careers, Church moved through all the departments, working in the service department, reception, payroll, human resources (HR) and parts inventory.
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