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Let’s look at the impact serviceadvisors and BDC reps have on your store. By contrast, your serviceadvisors can see 30 or more, and one BDC rep can speak with many more! This makes your serviceadvisors and BDC team the most important customer relations representatives in your dealership.
. • CRISP Phone Training for Service Departments: Enroll serviceadvisors in an ongoing certification program designed to enhance their skills in handling service opportunity calls, declined services and overcoming customer objections.
Meet Ashlee Church, the general manager (GM) of Volkswagen of Marion in southern Illinois. As she worked throughout her high school and college careers, Church moved through all the departments, working in the service department, reception, payroll, human resources (HR) and parts inventory.
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