Automotive Training Centre

JANUARY 10, 2024

An Automotive Service Advisor is often the first point of contact between customers and auto repair shops. In many ways, automotive service advisors represent the face of the auto repair business that employs them. As an automotive service advisor, your role is to repair cars and build a bond of trust with your clients.

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Service Advisor Automotive Services Automotive Auto Mechanic Training 284

Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. A service advisor acts as a bridge between the customer and the technical team, requiring excellent interpersonal skills and a solid technical foundation.

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Service Advisor Technical Auto Mechanic Training Customer Service 264

Automotive Training Centre

APRIL 11, 2024

After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. This blog post introduces CAMVAP to students in service advisor training. As you’ll discover in service advisor training, CAMVAP helps resolve disputes.

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Service Advisor Automotive Services Auto Mechanic Training Manufacturing 264

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. In essence, service advisors ensure customer satisfaction while driving the business’s revenue through service and sales.

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Service Advisor Automotive Services Auto Mechanic Training Management 250

Automotive Training Centre

FEBRUARY 1, 2024

Transitioning from service advisor training at ATC to a role as a Warranty Administrator can be a rewarding career path. As per service advisor training, a warranty administrator must possess organizational skills. Warranty Administrators often liaise between customers, service departments, and manufacturers.

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Service Advisor Customer Service Auto Mechanic Training Automotive 262

Auto Service World

JANUARY 28, 2025

Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. Service advisors should take as much time reviewing and presenting the inspection as technicians spend performing it.

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Service Advisor Vehicle Automotive Consulting 214

Automotive Training Centre

MARCH 5, 2024

Ontario, with its rich automotive sector and status as a hub for vehicle manufacturing and maintenance, provides a fertile ground for aspiring auto mechanics. Embarking on becoming an auto mechanic apprentice requires stepping into a world of lifelong learning, hands-on experience, and the satisfaction of solving complex problems.

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Mechanic Apprenticeship Education Automotive Repair 264

CATI

APRIL 17, 2025

At an auto mechanic school, learning how to delegate tasks effectively is just as valuable as learning to repair engines or diagnose vehicle issues. In busy automotive shops, service centres, or dealerships, teamwork is key to keeping operations running efficiently. Are you ready to become a mechanic ?

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Mechanic Automotive Service Advisor Management 61

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

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Service Advisor Auto Body Shop Auto Repair Shop Management 110

CATI

APRIL 10, 2025

If youre passionate about cars and wondering how to turn that passion into a rewarding career, enrolling in an auto mechanic school is one of the smartest steps you can take. While its possible to learn some skills on the job, auto mechanic school provides structured and comprehensive training that covers all the technical knowledge you need.

Mechanic 61

Mechanic Technical Automotive Diagnostic Testing 61

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 105

Solera

JUNE 25, 2024

Without a mechanic labor time guide, determining how much you’ll charge for individual automotive repairs can feel like a guessing game. Explore the value of a mechanic labor time guide and how to integrate this vital metric into your shop management strategy below. Why Use a Mechanic Labor Time Guide?

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Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Automotive Training Centre

JANUARY 23, 2024

Service Advisors: Bridging Sales and Service in Automotive School As you’ll discover in automotive school , service advisors connect the sales and service worlds. Service advisors who undergo specialized training programs focus on improving their communication skills and customer service abilities.

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Service Advisor Finance Auto Mechanic Training Management 260

Auto Service World

MARCH 25, 2025

After all, being a great mechanic means pushing yourself to continuously improve and thats only possible when you have strong competition. I am by no means the best technician or mechanic, but I did find myself trapped and becoming sour in this same situation. I knew there had to be a better option.

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Automotive Technician Automotive Service Advisor Mechanic 165

Automotive Training Centre

OCTOBER 11, 2023

Moreover, working closely with technicians, mechanics, and other professionals lets shop helpers learn firsthand about repairs, maintenance, and diagnostics. See if a Shop Helper Is the Right Entry-Level Position for You appeared first on Auto Mechanic Training School | Automotive Training Centre.

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Automotive Auto Mechanic Training Mechanic Service Advisor 299

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Autoflow

DECEMBER 14, 2023

Mechanics find themselves better connected and updated to the front counter without making time-eating trips back and forth. Rather than getting rooted to a desktop, tablets allow mechanics to walk into a bay with technology in their hand. It may surprise you how many ways a mechanic tablet can work for you to build profit.

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Auto Repair Mechanic Auto Repair Shop Software 105

Brake & Front End

AUGUST 1, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions.

Automotive Services 130

Automotive Services Automotive Service Advisor Electric Vehicles 130

Shop Marketing Pros

FEBRUARY 10, 2025

Think of it like this: youre no longer just a mechanic. Focus on professional appearance: Our service advisors didnt dress in business casualthey wore button-up dress shirts and ties. Brian is a Mercedes Benz Master Technician and has owned multiple shops and served as the Mechanical Division Director for ASA-NC.

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Auto Repair Shop Auto Repair Media Mechanic 130

Tomorrow's Technician

DECEMBER 3, 2024

Some technicians and service advisors might try to replace only one unit at a time to get the customer back on the road. The problem is that most technicians, drivers and service advisors see a shock and strut as a low-tech device. So far, we have discussed only mechanical valving of shocks and struts.

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Service Advisor Engineering Vehicle Mechanic 130

Brake & Front End

JULY 29, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions.

Automotive Services 130

Automotive Services Automotive Service Advisor Electric Vehicles 130

Tomorrow's Technician

JULY 29, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions.

Automotive Services 130

Automotive Services Automotive Service Advisor Electric Vehicles 130

Auto Service World

SEPTEMBER 19, 2024

He outlined expectations for techs and service advisors — but also what they expect from their boss. Scott Shotten gave two sessions, one on engine mechanical diagnosis with electronic equipment and a second on efficient and effective network diagnosis. The next two days featured Lindertech training. The final day on Sept.

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Technical Management Service Advisor Consulting 147

AutoShopOwner

NOVEMBER 15, 2024

With a limited number of vehicle brands to learn, it didn’t take long to become proficient in all areas of automotive repair, from engine mechanical, drivetrain, electrical, steering, suspension, and all other systems. The Big Three, as they were once known, dominated the roadways in those days. That was back then. View full article

Auto Repair Shop 130

Auto Repair Shop ASE ASE Certification IT 130

Shop Marketing Pros

SEPTEMBER 6, 2023

Flat Rate Tech Podcast Podcast Host : Unknown Podcast Format : Audio Podcast Website : Visit Website Podcast Description: If you are an Automotive Mechanic or in the industry this is the show for you! The #1 automotive mechanic podcast! We talk about the good and the bad. This isn’t just another interview podcast.

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Auto Repair Auto Repair Shop Automotive Mechanic 246

Hollywood Mechanic

MARCH 18, 2018

Think about it, you’re working your 9-5 and your yearly service is due on the whip, so you get up a couple hours early, rush through breakfast to race over to the shop and wait for all the other rats in the race to see your service advisor and get your loaner (if you’re lucky) and get to work. And after work? 3 hours total gone?

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Mechanic Service Advisor Auto Repair Insurance 40

Shop Marketing Pros

SEPTEMBER 18, 2023

Your Service Advisors Have Poor Phone Skills This is one of the most common reasons we see marketing “fail”, and we often don’t catch this until after we’re working with a new client and we start listening to phone call recordings. Spending marketing dollars to send more phone calls to a mediocre service advisor is money wasted.

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Auto Repair Shop Service Advisor Auto Repair Car 130

Auto Mechanic School Edu

JANUARY 22, 2018

Auto mechanics are no stranger to change. In the present day, it takes more than one mechanic to run an auto service and repair shop. General managers oversee service advisors, who rely on parts professionals to deliver products that mechanics use to conduct typical auto repair. It is truly a team effort.

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Electric Cars Mechanic Electricity Car 40

Tire Review Magazine

MARCH 12, 2025

We still have a master mechanic there who started two months before I was born. It was a natural transition to the sales counter and a service advisor position. We pair that person with a mentor, and they get to experience a world-class education on how they can become a master mechanic.

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Master Mechanic Service Advisor Management Education 59

Brake & Front End

AUGUST 26, 2024

Just go to YouTube and search for “mechanic on dash cam.” Worst of all, they can capture the conversation between the service advisor and technician. Some of them work even if the key is out of the ignition or the battery is disconnected. It is embarrassing in some cases how it captures a technician abusing a customer’s vehicle.

Service Advisor 130

Service Advisor Technical Vehicle Mechanic 130

AutoSuccess

OCTOBER 24, 2024

Hunter Engineering has released a new ADAS Coverage Guide, providing static and dynamic calibration coverage for service advisors and customers. It also covers mechanical wheel alignment adjustments and steering system resets. Each page features a reference key and is color-coded for quick reference.

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Engineering Service Advisor Mechanic Vehicle 52

Brake & Front End

MAY 9, 2024

HYDRAULIC TO MECHANICAL FORCE Disc brake calipers squeeze the pads against the rotors when the brakes are applied. Caliper service is required if a caliper is leaking brake fluid, if a piston is sticking or frozen, or if the pads show uneven wear. Like any other mechanical component, calipers wear and corrode with age.

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Hydraulics Preventative Maintenance Mechanic Service Advisor 183

Tire Review Magazine

SEPTEMBER 25, 2024

Hunter Engineering has released its new ADAS Coverage Guide, which the company said is designed to provide easily accessible static and dynamic calibration coverage for service advisors and customers. Mechanical wheel alignment adjustments and steering system resets are also included.

Service Advisor 52

Service Advisor Mechanic Engineering Vehicle 52

Tire Review Magazine

SEPTEMBER 25, 2024

Hunter Engineering has released its new ADAS Coverage Guide, which the company said is designed to provide easily accessible static and dynamic calibration coverage for service advisors and customers. Mechanical wheel alignment adjustments and steering system resets are also included.

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Service Advisor Mechanic Engineering Vehicle 52

Shop Marketing Pros

SEPTEMBER 18, 2023

A much-needed movement has been happening across our industry for some years now, and that’s the movement of shop owners from being mechanics who just happen to own a business to being businessmen who just happen to be technically proficient at fixing cars. How will you know which actions taken are the ones responsible for the improvements?

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Auto Repair Shop Service Advisor Media Auto Repair 130

Autoflow

FEBRUARY 1, 2024

This blog is made for automotive professionals — mechanics, shop owners, and service advisors — navigating the transition from traditional paper inspections to utilizing cutting-edge digital vehicle inspection software. In the fast-paced automotive industry, things are always changing.

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Software Vehicle Auto Repair Shop Auto Repair 105

Shop Marketing Pros

MARCH 23, 2025

But when they do, your service advisor answers with zero enthusiasm, rushes through the conversation, or worsesounds annoyed that they even called. What Your Team Can Do to Make a Great First Impression Train your service advisors to greet customers warmly: the way they interact sets the tone for the visit.

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Auto Repair Shop Auto Repair Media Service Advisor 130