DRIVE
FEBRUARY 26, 2025
Customers are hesitant, approving only the most urgent repairs while deferring preventative maintenance. Reframing Preventative Maintenance to Increase ARO For many truck repair shops, ARO (Average Repair Order) is one of the most important metrics, reflecting the value of each repair job. Instead, they turn to the data!
Solera
MAY 21, 2024
Pointing out issues to customers before they become dangerous problems promotes safety, compliance to standards while also building trust and credibility, creating upselling opportunities, encourages repeat business and referrals, and promotes preventative maintenance service work, ultimately benefiting the shop’s bottom line.
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CATI
MAY 9, 2024
Implement loyalty programs to reward repeat customers, offer referral discounts, and keep in touch via email newsletters and social media updates. Offer essential car care tips and guidance on preventative maintenance. This fosters a sense of community and keeps your business in their minds.
AutoFix
OCTOBER 9, 2023
Start mining your databases and get back in touch with and talk about on social media etc…how to take care of an older vehicle. Talk about what types of preventative maintenance and how preventative maintenance will pay off for them now and in the future.
The Mechanic Doctor
JUNE 23, 2023
Social media sites like Facebook and Instagram are great ways to reach potential customers, share pictures of work done, or showcase customer reviews. This could include identifying car problems, preventive maintenance tips, or a guide to common repairs.
Driver's Edge
FEBRUARY 23, 2024
Look for certifications from reputable organizations such as the National Institute for Automotive Service Excellence (ASE), and check customer reviews on platforms such as l Google, Yelp, and social media. A shop with experienced, certified mechanics and a strong reputation is more likely to provide reliable service. Dallas and Ft.
Auto Service World
DECEMBER 6, 2024
More vehicles and longer commutes directly equal to wear/tear, regular and preventative maintenance, towing services and so on. He has been advising the North American automotive industry for over a decade and is a frequent conference speaker and media commentator. This shift holds the usual benefits for the aftermarket.
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