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From the Magazine: The power of clear communication

Auto Service World

Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. Service advisors should take as much time reviewing and presenting the inspection as technicians spend performing it.

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Why removing toxic staff needs to be done right away

Auto Service World

The hardest thing we’re going to do as a shop owner is to release a toxic top performer,” he said in Kansas City during the presentation Business Boss Leader: From Creeper to Leader at the Mid-West Auto Care Alliance’s Vision and Hi-Tech Training Expo. One day, the service advisor couldn’t find the tech.

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From the Magazine: Facing the future of auto repair

Auto Service World

Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. Techs and advisors answered similarly as their shop owners: Availability (64 per cent). Most respondents (45.5

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From the Magazine: The missing link

Auto Service World

However, while the importance of training technicians is well understood, one crucial area of training often gets overlooked: Service advisors. If jobbers want to provide true value to their customers, investing in advisor training is just as essential — if not more so — than technical training. Why train service advisors?

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Why your inspections need to be easy to read

Auto Service World

The service advisor then needs to transfer that information in the same appropriate manner to the customer. Maybe they look at the report when they get home but theyre confident going through it because it was explained well in the first place by the advisor and the report is clear.

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Identifying Multiple Issues of Vehicle Complaint

Brake & Front End

During the road test, I was able to confirm the hard shift in every gear complaint but also noted engine misfires present and a lack of power once warmed up. TR2 should have had 12V present, but only showed 5V. When I got to pin 39, I found around 4V present. I started with the range sensor codes.

Vehicle 130
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AI-Enhanced Technician Notes: Smarter Communication, Faster Approvals

Autoflow

Why Technician Notes Matter More Than Ever As a shop owner or service advisor, you know the importance of technician notes. ” This kind of clarity reduces back-and-forth questions, helps service advisors present findings more effectively, and ultimately boosts your shop’s efficiency and average repair order (ARO).