Tomorrow's Technician

SEPTEMBER 4, 2024

It’s like Woodstock, but for auto care professionals. Whether you’re a shop owner, technician, service advisor, counter pro, educator, or student, there’s something for everyone. Here’s what to expect on day one : A live webinar on the topic of Trouble Codes , presented by ASE-certified tech Andrew Markel.

Service Advisor 130

Service Advisor ASE Education Automotive 130

Brake & Front End

SEPTEMBER 4, 2024

Whether you’re a shop owner, technician, service advisor, counter pro, educator, or student, there’s something for everyone. Here’s what to expect on day one : A live webinar on the topic of Trouble Codes , presented by ASE-certified tech Andrew Markel. It’s like Woodstock, but for auto care professionals.

Service Advisor 130

Service Advisor ASE Education Automotive 130

Institute for Automotive Business Excellence

AUGUST 18, 2022

You must get this information so when you present needs to a customer they actually need/want what you are presenting. Many times, it is our communication that stresses the urgency of our services. When the description of the consequence is baked into the presentation, you are almost always going to illicit a “yes” response.

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Service Advisor Car Vehicle IT 52

Auto Service World

SEPTEMBER 19, 2024

He outlined expectations for techs and service advisors — but also what they expect from their boss. 14 featured Brenden Steckler, whose presentations included a focus on a streamlined approach to diagnostic dilemmas. The final day on Sept.

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Technical Management Service Advisor Consulting 147

Brake & Front End

NOVEMBER 11, 2024

Additionally, it emphasizes the significance of effective customer communication and service advisors in driving growth. Talking Shop with ShopOwner is presented by AAPEX2024. For more information visit AAPEXShow.com. The post Does Personality Matter In A Shop Setting? appeared first on Brake & Front End.

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Service Advisor IT 100

Brake & Front End

DECEMBER 19, 2024

During the road test, I was able to confirm the hard shift in every gear complaint but also noted engine misfires present and a lack of power once warmed up. TR2 should have had 12V present, but only showed 5V. When I got to pin 39, I found around 4V present. I started with the range sensor codes.

Vehicle 130

Vehicle Engineering Service Advisor Electricity 130

Brake & Front End

DECEMBER 7, 2023

The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners.

Engineering 130

Engineering Service Advisor Automotive Services Management 130

Shop Marketing Pros

SEPTEMBER 18, 2023

Your Service Advisors Have Poor Phone Skills This is one of the most common reasons we see marketing “fail”, and we often don’t catch this until after we’re working with a new client and we start listening to phone call recordings. Spending marketing dollars to send more phone calls to a mediocre service advisor is money wasted.

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Auto Repair Shop Service Advisor Auto Repair Car 130

Brake & Front End

MARCH 6, 2025

Many service advisors treat a customers vehicle as their own in terms of a budget. These are the findings you need to present to the customer. There are no high-pressure sales or scare tactics using this approach; just present the results of your findings. Ride control components are either good or bad, worn or broken.

Vehicle 130

Vehicle Insurance Service Advisor Education 130

Brake & Front End

AUGUST 26, 2024

Worst of all, they can capture the conversation between the service advisor and technician. Other states have “eavesdropping” laws that say the person recording the conversation must be present. Some of the videos capture techs just making fun of a customer’s vehicle, bad modifications or dirty interior. Is it Legal?

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Service Advisor Technical Vehicle Mechanic 130

AutoSuccess

OCTOBER 24, 2024

Hunter Engineering has released a new ADAS Coverage Guide, providing static and dynamic calibration coverage for service advisors and customers. The guide includes information on hundreds of vehicle models from 2006 to the present and will be updated biannually to keep up with the evolving ADAS market.

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Engineering Service Advisor Mechanic Vehicle 52

AutoFix

AUGUST 6, 2024

While challenges are present, they also bring opportunities to fine-tune operations and provide exceptional service to stand out in a competitive market. Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets.

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Auto Repair Shop Auto Repair Service Advisor Oil Change 52

Automotive Management Network

NOVEMBER 30, 2020

Do your service advisors take time to explain repairs or the necessity of repairs? The Role of the Service Advisor in Customer Education Customer education is primarily the role of your shop’s service advisors. How should service advisors educate customers? This is an important distinction.

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Education Service Advisor Auto Repair Shop Management 52

Tire Review Magazine

SEPTEMBER 25, 2024

Hunter Engineering has released its new ADAS Coverage Guide, which the company said is designed to provide easily accessible static and dynamic calibration coverage for service advisors and customers.

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Service Advisor Mechanic Engineering Vehicle 52

Tire Review Magazine

SEPTEMBER 25, 2024

Hunter Engineering has released its new ADAS Coverage Guide, which the company said is designed to provide easily accessible static and dynamic calibration coverage for service advisors and customers.

Service Advisor 52

Service Advisor Mechanic Engineering Vehicle 52

AutoFix

SEPTEMBER 18, 2024

The correction should be clear, actionable, and presented in a way that emphasizes the importance of taking care of the issue before it escalates. Communication Between the Technician and Service Advisor A great write-up starts with solid communication between the technician and the service advisor.

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Service Advisor Technical Education Auto Repair 52

Shop Marketing Pros

FEBRUARY 10, 2025

Step 4: Train Your Team to Deliver Concierge Service Your team is the face of your brand, and they play a crucial role in delivering a concierge-level experience. From how they greet customers to how they present themselves, every interaction should reflect professionalism and care.

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Auto Repair Shop Auto Repair Media Mechanic 130

FastTrak Auto Shop Management Systems

JUNE 27, 2023

It’s better to present as complete a picture as possible up front because the customer may develop a negative impression if additional repairs are recommended after the initial contact. The Auto Repair Shop Software being used should prompt the service advisor to do this. Most owners want to take good care of their vehicles.

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Automotive Repair Automotive Service Advisor Auto Repair Shop 52

Tire Review Magazine

OCTOBER 1, 2024

The company said its guide contains complete information on alignment and ADAS procedures for hundreds of vehicle models from 2006 through the present, allowing service advisors to quickly identify the necessary equipment for performing the work.

Engineering 52

Engineering Service Advisor Management Vehicle 52

Tire Review Magazine

OCTOBER 1, 2024

The company said its guide contains complete information on alignment and ADAS procedures for hundreds of vehicle models from 2006 through the present, allowing service advisors to quickly identify the necessary equipment for performing the work.

Engineering 52

Engineering Service Advisor Management Vehicle 52

AutoSuccess

APRIL 11, 2024

This brings to light a fundamental challenge — the fear among both advisors and technicians that overwhelming customers with too many recommendations or presenting high estimates may result in the customer declining everything.

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Consulting Electronics Education Used Cars 97

Tire Review Magazine

SEPTEMBER 5, 2024

NGK , in conjunction with Babcox Media, is presenting a three-day webinar titled “ShopStock.” Whether you’re a shop owner, technician, service advisor, counter pro, educator or student, there’s something for everyone. The goal is to promote learning and sharing within the automotive aftermarket. The sessions begin at 2:00 p.m.

Service Advisor 40

Service Advisor Media Education Automotive 40

Brake & Front End

MARCH 3, 2025

Is the noise always present, or is it intermittent? WHEEL BEARINGS If the customer comes in complaining they have a bad wheel bearing, the technician needs to know five things: Does the noise change with vehicle speed? Does the noise change when going around a corner? Does the noise change when the brakes are applied?

Brake Repair 130

Brake Repair Vehicle Technical Service Advisor 130

AutoSuccess

JANUARY 13, 2025

The Reynolds and Reynolds Company and UVeye announced the launch of a collaborative effort, beginning at the NADA Show 2025 , to enhance the quality of service from the moment a customer arrives at a dealership. The advisor will then be alerted through Reynolds ERA-IGNITE with an indication there are items to review with the customer.

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Service Advisor Retail Management Customer Service 52

AutoSuccess

OCTOBER 9, 2024

The guide contains comprehensive information on alignment and ADAS procedures for hundreds of vehicle models from 2006 to the present, enabling service advisors to quickly identify the necessary equipment. Additionally, ADASLink and DAS 3000 subscriptions are available online, along with Hunter’s new ADAS Coverage Guide.

Service Advisor 52

Service Advisor Engineering Management Vehicle 52

Tire Review Magazine

DECEMBER 27, 2023

The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners, the company said.

Engineering 52

Engineering Service Advisor Software Automotive Services 52

Tire Review Magazine

DECEMBER 27, 2023

The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners, the company said.

Engineering 52

Engineering Service Advisor Software Automotive Services 52

AutoSuccess

JULY 25, 2024

Service advisors are trained to conduct thorough interviews to investigate and confirm customer concerns, fostering an atmosphere of trust and communication. This approach helps accurately identify the customer’s needs and positions the service advisors as caring professionals, enhancing customer satisfaction and loyalty.

Service Advisor 40

Service Advisor Customer Service Management Education 40

AutoSuccess

JUNE 19, 2024

Today’s sophisticated software presents a new opportunity for fixed ops management, offering a suite of features tailored to address key operational challenges and opportunities. Today’s managers are facing a mountain of complexity in dealing with customers, manufacturers, service advisors, technicians, upper management and on and on.

Management 52

Management Service Advisor Software Retail 52

Automotive Training Centre

APRIL 11, 2024

After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. This blog post introduces CAMVAP to students in service advisor training. As you’ll discover in service advisor training, CAMVAP helps resolve disputes.

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Service Advisor Automotive Services Auto Mechanic Training Manufacturing 264

AutoSuccess

MAY 21, 2024

Potential opportunities for physical data breaches include personal information on documents in deal jackets that are not secured, but stacked, on F&I office desks and floors, left near photocopy machines and written on sales and service paperwork left unattended on sales staff and service advisor desks.

Software 52

Software Service Advisor Electronics Management 52

Automotive Management Network

DECEMBER 17, 2020

A majority of customer education is the responsibility of the service advisors in your shop. You can help your service advisors do their job, however, by using signage to educate your customers while they are waiting for service. In our last blog we talked about the importance of customer education.

Education 52

Education Service Advisor Digital Media Entertainment 52

Brake & Front End

SEPTEMBER 29, 2023

Is the noise always present, or is it intermittent? WHEEL BEARINGS If the customer comes in complaining they have a bad wheel bearing, the technician needs to know five things: Does the noise change with vehicle speed? Does the noise change when going around a corner? Does the noise change when the brakes are applied?

Brake Repair 130

Brake Repair Vehicle Technical Service Advisor 130

AutoSuccess

DECEMBER 8, 2023

The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners.

Engineering 52

Engineering Service Advisor Automotive Services Management 52

Auto Remarketing

OCTOBER 2, 2024

Regardless of the business climate we’re in, F&I producers have a responsibility to present every product to every customer, to give them all the same opportunity to protect every part of their investment. Ensure sales and finance staff are well-trained to present these products without pressure, focusing on their value to the customers.

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Retail Utilities Management Service Advisor 98

DRIVE

FEBRUARY 26, 2025

For shop owners looking to improve ARO, consider: Training service advisors to use a needs-based selling approach. Teach them to ask the right questions and confidently present repair recommendations with a clear breakdown of priority. Offering flexible solutions by presenting options, not ultimatums.

Preventative Maintenance 52

Preventative Maintenance Service Advisor Trucking Media 52

Institute for Automotive Business Excellence

APRIL 15, 2020

For example, what if your service advisor isn’t selling well or providing 5-star review worthy customer service? Get them in , the industry’s best service advisor training and watch as your service advisor begins to sell well and provide top customer service!

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Service Advisor Customer Service Oil Change Automotive Repair 52