Presentation Service Advisor Technical 
Automotive Training Centre
MARCH 14, 2024
A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. Here, technical skills gained in service advisor training come into play.
Automotive Training Centre
JANUARY 10, 2024
An Automotive Service Advisor is often the first point of contact between customers and auto repair shops. In many ways, automotive service advisors represent the face of the auto repair business that employs them. As an automotive service advisor, your role is to repair cars and build a bond of trust with your clients.
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Auto Service World
SEPTEMBER 19, 2024
They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. He outlined expectations for techs and service advisors — but also what they expect from their boss.
Institute for Automotive Business Excellence
AUGUST 5, 2024
In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.
Brake & Front End
AUGUST 26, 2024
Worst of all, they can capture the conversation between the service advisor and technician. Technically, it is in violation of employees’ and shops’ rights for a customer to record inside of your business. Other states have “eavesdropping” laws that say the person recording the conversation must be present. Is it Legal?
AutoFix
SEPTEMBER 18, 2024
In the auto repair industry , we often consider the importance of technical skills and wrench-turning ability. Selling service doesn’t just mean holding a wrench; it also involves a pen, and it’s all about how well you communicate with the technician and the customer. But it doesn’t stop there.
Brake & Front End
SEPTEMBER 29, 2023
This will build a level of trust better than if you gave them the most technical explanation of the history of disc brakes, wheel bearings or air ride. Is the noise always present, or is it intermittent? Keep the questions as broad as possible, and just let the customer unload their problem. Next, reflect on what was said.
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