Tomorrow's Technician

SEPTEMBER 4, 2024

It’s like Woodstock, but for auto care professionals. Whether you’re a shop owner, technician, service advisor, counter pro, educator, or student, there’s something for everyone. Here’s what to expect on day one : A live webinar on the topic of Trouble Codes , presented by ASE-certified tech Andrew Markel.

Service Advisor 130

Service Advisor ASE Education Automotive 130

Brake & Front End

SEPTEMBER 4, 2024

Whether you’re a shop owner, technician, service advisor, counter pro, educator, or student, there’s something for everyone. Here’s what to expect on day one : A live webinar on the topic of Trouble Codes , presented by ASE-certified tech Andrew Markel. It’s like Woodstock, but for auto care professionals.

Service Advisor 130

Service Advisor ASE Education Automotive 130

Tomorrow's Technician

SEPTEMBER 17, 2024

NGK , in conjunction with Babcox Media, is presenting a three-day webinar titled “ShopStock.” Whether you’re a shop owner, technician, service advisor, counter pro, educator or student, there’s something for everyone. The goal is to promote learning and sharing within the automotive aftermarket. The sessions begin at 2:00 p.m.

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Service Advisor Education Media Automotive 130

Institute for Automotive Business Excellence

AUGUST 18, 2022

When we are in discovery, we are not just discovering the problems of the vehicle, but we are also discovering more about the customer, their wants, needs, motivation, family, who they are, what they do. You must get this information so when you present needs to a customer they actually need/want what you are presenting.

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Service Advisor Car Vehicle IT 52

AutoSuccess

JANUARY 13, 2025

The Reynolds and Reynolds Company and UVeye announced the launch of a collaborative effort, beginning at the NADA Show 2025 , to enhance the quality of service from the moment a customer arrives at a dealership. ” When a customer arrives at a dealership, their vehicle will be scanned with the UVeye system.

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Service Advisor Retail Management Customer Service 52

Shop Marketing Pros

FEBRUARY 10, 2025

You handle the details so they can focus on their lives, knowing their vehicle is in expert hands. Step 4: Train Your Team to Deliver Concierge Service Your team is the face of your brand, and they play a crucial role in delivering a concierge-level experience. Think of it like this: youre no longer just a mechanic.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Media Mechanic 130

Brake & Front End

DECEMBER 7, 2023

The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners. For more information, visit [link].

Engineering 130

Engineering Service Advisor Automotive Services Management 130

Brake & Front End

AUGUST 26, 2024

But, a dash cam can also be used to capture a technician working on or test driving a vehicle. It is embarrassing in some cases how it captures a technician abusing a customer’s vehicle. Some of the videos capture techs just making fun of a customer’s vehicle, bad modifications or dirty interior. Is it Legal?

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Service Advisor Technical Vehicle Mechanic 130

Shop Marketing Pros

SEPTEMBER 18, 2023

Your Service Advisors Have Poor Phone Skills This is one of the most common reasons we see marketing “fail”, and we often don’t catch this until after we’re working with a new client and we start listening to phone call recordings. Spending marketing dollars to send more phone calls to a mediocre service advisor is money wasted.

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Auto Repair Shop Service Advisor Auto Repair Car 130

AutoSuccess

OCTOBER 24, 2024

Hunter Engineering has released a new ADAS Coverage Guide, providing static and dynamic calibration coverage for service advisors and customers. The guide includes information on hundreds of vehicle models from 2006 to the present and will be updated biannually to keep up with the evolving ADAS market.

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Engineering Service Advisor Mechanic Vehicle 52

AutoFix

AUGUST 6, 2024

While challenges are present, they also bring opportunities to fine-tune operations and provide exceptional service to stand out in a competitive market. Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets.

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Auto Repair Shop Auto Repair Service Advisor Oil Change 52

Automotive Management Network

NOVEMBER 30, 2020

Do your service advisors take time to explain repairs or the necessity of repairs? The Role of the Service Advisor in Customer Education Customer education is primarily the role of your shop’s service advisors. This is harder than it looks because vehicles are getting more and more complicated every year.

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Education Service Advisor Auto Repair Shop Management 52

Tire Review Magazine

SEPTEMBER 25, 2024

Hunter Engineering has released its new ADAS Coverage Guide, which the company said is designed to provide easily accessible static and dynamic calibration coverage for service advisors and customers.

Service Advisor 52

Service Advisor Mechanic Engineering Vehicle 52

Tire Review Magazine

SEPTEMBER 25, 2024

Hunter Engineering has released its new ADAS Coverage Guide, which the company said is designed to provide easily accessible static and dynamic calibration coverage for service advisors and customers.

Service Advisor 52

Service Advisor Mechanic Engineering Vehicle 52

FastTrak Auto Shop Management Systems

JUNE 27, 2023

When initial contact is made with the customer whether it’s for a quote, appointment or at the point of vehicle drop off – the opportunity to communicate the possible additional maintenance requirements should be taken advantage of. The Auto Repair Shop Software being used should prompt the service advisor to do this.

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Automotive Repair Automotive Service Advisor Auto Repair Shop 52

Tire Review Magazine

OCTOBER 1, 2024

The selection includes camera calibration targets for Honda, Nissan, Toyota, Ford and GM vehicles, as well as universal radar plates and cube reflectors. HunterNet 2 is a free customer portal developed for under car service operators with single or multiple rooftops, Hunter said.

Engineering 52

Engineering Service Advisor Management Vehicle 52

Tire Review Magazine

OCTOBER 1, 2024

The selection includes camera calibration targets for Honda, Nissan, Toyota, Ford and GM vehicles, as well as universal radar plates and cube reflectors. HunterNet 2 is a free customer portal developed for under car service operators with single or multiple rooftops, Hunter said.

Engineering 52

Engineering Service Advisor Management Vehicle 52

AutoFix

SEPTEMBER 18, 2024

Example: “The customer reports a squealing noise from the front of the vehicle when applying the brakes.” Correction – Finally, we provide the solution: what needs to be done to correct the issue and get the vehicle back in working order. And that happens through the write-up, the 3 C’s, and how we present the solution.

Service Advisor 52

Service Advisor Technical Education Auto Repair 52

AutoSuccess

OCTOBER 9, 2024

The selection includes camera calibration targets for Honda, Nissan, Toyota, Ford and GM vehicles, as well as universal radar plates and cube reflectors. Now available on a widespread basis, Ultimate ADAS combines alignment technology with a guided target placement system for around-the-vehicle coverage.

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Service Advisor Engineering Management Vehicle 52

Brake & Front End

SEPTEMBER 29, 2023

There is one golden question every service writer must ask the customer before recommending any brake, wheel bearing or suspension service: “What difference have you noticed in your vehicle recently?” This question does not lead the customer down any path, but forces them to explain how their vehicle feels, sounds and performs.

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Brake Repair Vehicle Technical Service Advisor 130

AutoSuccess

APRIL 11, 2024

Over a monthly timeframe, analyzing why one technician might caution 20 and fail six vehicles in the brake category, while a neighboring technician cautions seven and fails two with a similar report volume and mileage, becomes pivotal.

Consulting 97

Consulting Electronics Education Used Cars 97

Tire Review Magazine

DECEMBER 27, 2023

The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners, the company said.

Engineering 52

Engineering Service Advisor Software Automotive Services 52

Tire Review Magazine

DECEMBER 27, 2023

The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners, the company said.

Engineering 52

Engineering Service Advisor Software Automotive Services 52

AutoSuccess

JULY 25, 2024

Service advisors are trained to conduct thorough interviews to investigate and confirm customer concerns, fostering an atmosphere of trust and communication. This approach helps accurately identify the customer’s needs and positions the service advisors as caring professionals, enhancing customer satisfaction and loyalty.

Service Advisor 40

Service Advisor Customer Service Management Education 40

Auto Remarketing

OCTOBER 2, 2024

Compared to a year ago, according to Cox Automotive, inventory is up by approximately 914,000 vehicles, which correlates to an increase in day supply from 57 to 72 days. For the 11th straight month, the average transaction price (ATP) for a new vehicle in the U.S. And that analysis should not be limited to new cars.

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Retail Utilities Management Service Advisor 98

AutoSuccess

DECEMBER 8, 2023

The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread depth concerns and bring them to the attention of vehicle owners. For more information, visit [link].

Engineering 52

Engineering Service Advisor Automotive Services Management 52

Automotive Training Centre

APRIL 11, 2024

After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. The Canadian Motor Vehicle Arbitration Plan (CAMVAP) comes in here. This blog post introduces CAMVAP to students in service advisor training.

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Service Advisor Automotive Services Auto Mechanic Training Manufacturing 264

Automotive Management Network

DECEMBER 17, 2020

A majority of customer education is the responsibility of the service advisors in your shop. You can help your service advisors do their job, however, by using signage to educate your customers while they are waiting for service. Greater understanding makes it simpler for the customer to approve service work.

Education 52

Education Service Advisor Digital Media Entertainment 52

Shop Marketing Pros

OCTOBER 27, 2023

100% of cars get inspected, 100% of the findings are quoted, and 100% of the quote is presented to the client. You have more techs, more service advisors, and more bills to pay. We see it regularly where enacting a slow day campaign can get 5-10 cars – that were not on the schedule – in for service that same day.

Auto Repair 235

Auto Repair Auto Repair Shop Car Media 235

Auto Mechanic School Edu

JANUARY 22, 2018

In the present day, it takes more than one mechanic to run an auto service and repair shop. General managers oversee service advisors, who rely on parts professionals to deliver products that mechanics use to conduct typical auto repair. And the older a vehicle gets, the more prone these systems will be to breakdowns.

Electric Cars 40

Electric Cars Mechanic Electricity Car 40

Auto Remarketing

MARCH 6, 2025

According to C ox Automotive , 60% of new vehicles and 40% of those selling for more than $40,000 would be affected. This will inevitably impact the cost of vehicles as well, with some estimates estimating a $2,500-$3,500 increase in current MSRP, according to the Wall Street Journal. EV vehicles eat tires. sold only 9.1%

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Oil Change Service Advisor Vehicle Automotive 52

AutoSuccess

JANUARY 4, 2024

Today’s service directors and managers know that today’s customers expect a high level of service when they choose to take their vehicle to the dealership. The Inspection Lane Solution What he found was the Coats automatic, touchless vehicle inspection system.

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Service Advisor Management Service Tech Vehicle 98

Auto Service World

NOVEMBER 12, 2024

Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. As the technological and customer service landscape evolves, so too do their roles. Most respondents (45.5

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Auto Repair Service Advisor Education A Tech 244

Tomorrow's Technician

JANUARY 7, 2025

While its common for a customer to bring us a vehicle with a single, specific complaint, we often find more than one problem when getting into the diagnosis of their original concern. The owner only knows one thing; they want the vehicle to run and operate properly. TR2 should have had 12V present, but only showed 5V.

Vehicle 130

Vehicle Engineering Service Advisor Electricity 130

Shop Marketing Pros

JANUARY 29, 2025

The Importance of Phone Etiquette (00:15:38) Emphasizes listening to phone calls to ensure service advisors are friendly and professional. Parking Lot and Vehicle Presentation (00:27:27) Discusses the significance of a tidy parking lot and appropriate vehicles for attracting customers.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Media 130

Brake & Front End

JANUARY 9, 2025

If you just sell them shocks and struts, you are asking the customer to exchange money for a parts and service. Presenting your customer with inspection results and benefits of replacement will sell the job without even asking for the sale. New shocks and struts can make a vehicle corner and brake like when it was new.

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Education Oil Change General Repair Vehicle 100