AutoSuccess

JANUARY 13, 2025

The Reynolds and Reynolds Company and UVeye announced the launch of a collaborative effort, beginning at the NADA Show 2025 , to enhance the quality of service from the moment a customer arrives at a dealership. The advisor will then be alerted through Reynolds ERA-IGNITE with an indication there are items to review with the customer.

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AutoSuccess

FEBRUARY 11, 2025

STELLA Automotive AI has been selected for General Motors’ (GM) In-Market Retail (IMR), the company announced. Now, GM retailers can utilize STELLA’s powerful AI platform to provide seamless customer engagement across multiple channels, including live chat, text and voice interactions.

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Auto Service World

MARCH 18, 2025

Delighted customers are very difficult for competitors to take away, He said at this years Automotive Aftermarket Retailers of Ontario training event. According to Murray Voth, an automotive aftermarket coach and consultant with RPM Training, the secret to achieving this lies in understanding the unique expectations of each stakeholder.

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AutoSuccess

JANUARY 21, 2025

Numa Appointment Agent This agent not only books appointments for dealership service departments but provides full AI transparency for all calls, even those not booked as appointments. Moreover, Numa secured two new OEM certifications with BMW and GMs In-Market Retail program. also secured a spot on the2024 Inc.

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Auto Remarketing

MARCH 14, 2025

While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D. Power director of automotive retail John Tenerovich said. That phenomenon proves true across all service types oil changes, repair, tires and brakes.

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Vehicle Service Advisor Oil Change Retail 52

Auto Service World

SEPTEMBER 19, 2024

As business evolves, shop members of the Automotive Aftermarket Retailers of Ontario got up close to the latest changes and challenges taking place. He outlined expectations for techs and service advisors — but also what they expect from their boss.

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AutoSuccess

JANUARY 24, 2025

There is a profound need for more informed dealership sales and service staff to meet the expectations of EV owners and shoppers, said Greg Gates, chief operating officer at RockED. This collaboration with RockED enables the industry to keep pace with the evolving EV market, stated Stewart Stropp, vice president of automotive retail at J.D.

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AutoSuccess

AUGUST 8, 2024

Reynolds has long been regarded as having the highest quality products on the market, and its Retail Management System offers a prime example of how dealers can deliver accuracy and transparency to the customer. “As The Reynolds Retail Management System transfers data without the threat of miscalculations or the need to re-key information.

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Auto Remarketing

OCTOBER 2, 2024

If the cost of holding a pre-owned vehicle can’t be offset by a retail sale, wholesaling or sending it to auction could be the best option. As a vehicle ages, if you’ve already invested in reconditioning, it may make sense to retail it at a smaller loss rather than wholesale it for a larger loss.

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AutoSuccess

FEBRUARY 28, 2024

In the dynamic world of automotive retail, continuous learning and skill enhancement are the keystones to success. Essential Service Advisor: A two-day, online, interactive course that imparts key knowledge and skills necessary to surprise and delight your customers during every interaction.

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Education Retail Service Advisor Automotive 52

AutoSuccess

JUNE 19, 2024

Today’s managers are facing a mountain of complexity in dealing with customers, manufacturers, service advisors, technicians, upper management and on and on. Of course, as we all know from our retail experience that you might be saying to yourself, “How in the world can I do even one more thing in my busy day?”

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AutoSuccess

MARCH 14, 2024

“It’s encouraging to see an improvement in service satisfaction but, unfortunately, the capacity and wait time issues have gotten progressively worse since the pandemic and show no immediate signs of easing up,” said Chris Sutton, vice president of automotive retail at J.D.

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AutoSuccess

AUGUST 9, 2024

The service department also plays a vital role in supporting F&I, particularly when it comes to claims and warranty services. Service advisors should be well-versed in the details of various service contracts and protection plans offered by the dealership.

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Virginia Tire & Auto

JULY 13, 2023

Being so professional differentiates us,” she explains, adding that service advisors still wear ties at the front counter. “We We hold ourselves differently than other retailers. People are paying a lot of money for our services. Those include being professional, attentive, genuine and forward thinking.

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AutoSuccess

SEPTEMBER 5, 2024

Retail automotive dealers began integrating online, in-store and mobile channels to create seamless customer experiences several years ago. This remains the most important conversation of the service appointment as it dictates everything which will occur, either positive or negative, throughout the entire service and repair process.

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