Automotive Training Centre

JANUARY 10, 2024

An Automotive Service Advisor is often the first point of contact between customers and auto repair shops. In many ways, automotive service advisors represent the face of the auto repair business that employs them. As an automotive service advisor, your role is to repair cars and build a bond of trust with your clients.

Service Advisor 277

Service Advisor Automotive Services Automotive Auto Mechanic Training 277

Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. A service advisor acts as a bridge between the customer and the technical team, requiring excellent interpersonal skills and a solid technical foundation.

Service Advisor 264

Service Advisor Technical Auto Mechanic Training Customer Service 264

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. In essence, service advisors ensure customer satisfaction while driving the business’s revenue through service and sales.

Service Advisor 243

Service Advisor Automotive Services Auto Mechanic Training Management 243

Automotive Training Centre

FEBRUARY 1, 2024

Transitioning from service advisor training at ATC to a role as a Warranty Administrator can be a rewarding career path. As per service advisor training, a warranty administrator must possess organizational skills. Warranty Administrators often liaise between customers, service departments, and manufacturers.

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Service Advisor Customer Service Auto Mechanic Training Automotive 259

Auto Service World

FEBRUARY 11, 2025

Service advisors should not be in charge of building tickets the job should be given to the ones who are working directly on the vehicle and who know exactly what they will need to do the job. For example, the service advisor may not know that the part theyre ordering doesnt come with bolts. Huh asked attendees.

Service Advisor 237

Service Advisor Vehicle IT Auto Repair 237

Auto Service World

JANUARY 28, 2025

Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. Service advisors should take as much time reviewing and presenting the inspection as technicians spend performing it.

Service Advisor 215

Service Advisor Vehicle Automotive Consulting 215

Shop Marketing Pros

JUNE 26, 2024

EPISODE: 106 – Part 2 – Customer Retention Series – Service Advisor Role In this episode of the Auto Repair Marketing Podcast, hosts Brian and Kim Walker are joined by Rena Rennebohm to discuss the crucial role of service advisors in customer retention.

Service Advisor 130

Service Advisor Auto Repair 130

AutoShopOwner

JANUARY 6, 2024

But isn't this dependent on the ability of the Service Advisor to get write-ups done, cars dispatched, make sales, handle phone calls, walk-ins, etc.? If the service advisor's load increases, doesn't this affect overall shop production? We judge our shop's production by car counts and billable labor hours.

Service Advisor 130

Service Advisor Car 130

Shop Marketing Pros

AUGUST 19, 2024

How your Service Advisors Impact Your Marketing with Elite Worldwide Webinar Tuesday | 9/24/2024 12:00 PM CDT Join us for our first official partnered Tuesday Teaching!

Service Advisor 130

Service Advisor 130

Tomorrow's Technician

AUGUST 8, 2024

The post Selling Ride Control: Key Insights for Service Advisors appeared first on Tomorrows Technician. Learn how to break bad habits and help your customers make informed decisions about their vehicle’s ride control. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor IT 130

Brake & Front End

AUGUST 8, 2024

The post Selling Ride Control: Key Insights for Service Advisors appeared first on Brake & Front End. Learn how to break bad habits and help your customers make informed decisions about their vehicle’s ride control. This video is sponsored by Auto Value and Bumper to Bumper.

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Service Advisor IT 130

Automotive Training Institute

MARCH 2, 2023

ATI | Often, there can be a disconnect between the techs and service advisors, also considered the front and the back of shops.

Service Advisor 130

Service Advisor Automotive Management 130

Auto Service World

DECEMBER 17, 2024

Instead, Voth advocates for a culture that brings employees together, particularly as the industry faces a growing shortage of skilled technicians and service advisors. If you use fear, you are not going to get the most out of the people that you work with.

Management 243

Management Service Advisor Consulting Retail 243

Auto Service World

DECEMBER 3, 2024

One day, the service advisor couldn’t find the tech. Turns out, the tech was upset with the advisor and went home. “I have to have a standard that’s more important than that person or the sales they’re going to generate.” And it needs to be done swiftly. He’s been through this. He was highly skilled and meticulous.

Service Advisor 278

Service Advisor IT Auto Repair Management 278

AutoShopOwner

FEBRUARY 14, 2024

So why do so many service advisors struggle with this? And those that do book the next appointment at car delivery increase sales, maintain car counts, and have a better ROI. Why, they focus on the customer right in front of them. We all know that retention is less costly than new customer acquisition.

Service Advisor 130

Service Advisor Car IT 130

Auto Service World

AUGUST 6, 2024

The top job of a service advisor is to get a customer to come through the door when the auto shop’s phone rings, even if that customer is just trying to get the price of a repair. Jay Huh, a … The post Getting the phone shopper into your shop appeared first on Auto Service World.

Service Advisor 290

Service Advisor Auto Repair Management 290

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

Service Advisor 101

Service Advisor Automotive Automotive Services Technical 101

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

Service Advisor 98

Service Advisor Auto Body Shop Auto Repair Shop Management 98

Auto Service World

NOVEMBER 7, 2024

The latest issue of CARS magazine tries to pull back the curtain on how technicians and service advisors in your shops are feeling and what they’re thinking in their day-to-day activities. Technicians and service advisors share their thoughts on this rapidly changing field in a candid manner.

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Service Advisor Car Automotive Auto Repair 130

Auto Service World

OCTOBER 5, 2023

That extends to service advisors when trying to build relationships with clients. Coaches advised to look for any … The post Try these conversation starters with customers appeared first on Auto Service World. There’s the old adage that you never want to bring up politics or religion with customers.

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Service Advisor Auto Repair Management 290

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 98

Service Advisor Automotive Technical Finance 98

Auto Service World

MAY 30, 2024

It will feature technical and management training, led by leading instructors ready to equip shop owners, service advisors and technicians with essential skills AAPEX will be held November … The post AAPEX announces training schedule appeared first on Auto Service World.

Service Advisor 296

Service Advisor Technical Management Apprenticeship 296

Auto Service World

APRIL 4, 2024

Calling all shop owners, technicians and service advisors, Jobber News wants to know what you think about issues affecting your business. … The post Annual Shop Survey: Tell jobbers what you think appeared first on Auto Service World.

Service Advisor 288

Service Advisor Auto Repair Management 288

Auto Service World

NOVEMBER 9, 2023

Whether you’re managing the shop, the front counter or inside the bay, experts from across the industry weigh in on what shop owners, service advisors and technicians need to know to stay on top of their game The post <span style=color:#ff0000>From the Magazine:</span> The 2023 Training Report appeared first on Auto Service World.

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Service Advisor Management Apprenticeship Auto Repair 275

Brake & Front End

DECEMBER 9, 2024

By understanding TPMS, service advisors can provide better support and instill confidence in their customers. The post Understanding TPMS: A Guide to Diagnosing and Servicing appeared first on Brake & Front End. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor Vehicle IT 130

Auto Service World

JANUARY 21, 2025

As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. The business should be profitable enough to pay all the bills (including payroll), pay your business loan and allow you to save for upgrading equipment in the future.

Finance 263

Finance Service Advisor Education A Tech 263

Auto Service World

JULY 6, 2023

The service advisor always has to answer the phone or welcome customers with an upbeat positive attitude. Because on the other end of the line or other side of the counter, they never know how anxious and panicked the customer … The post Lowering the anxiety of the panicked customer appeared first on Auto Service World.

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Service Advisor Auto Repair Management 246

Auto Service World

MARCH 25, 2025

The service advisor then needs to transfer that information in the same appropriate manner to the customer. Speaking at the Automotive Aftermarket Retailers of Ontario, he challenged shop owners to ensure their staff are talking to their customers in a more simple way.

Consulting 195

Consulting Service Advisor Retail Technical 195

Tomorrow's Technician

DECEMBER 9, 2024

By understanding TPMS, service advisors can provide better support and instill confidence in their customers. The post Understanding TPMS: A Guide to Diagnosing and Servicing appeared first on Tomorrows Technician. This video is sponsored by Auto Value and Bumper to Bumper.

Service Advisor 130

Service Advisor Vehicle IT 130

Bolt on Technology

NOVEMBER 26, 2024

When technicians, service advisors, and customers aren’t on the same page, it can lead to delays, errors, and reduced profitability. Efficient communication is the backbone of any successful auto repair shop.

Auto Repair Shop 97

Auto Repair Shop Service Advisor Auto Repair IT 97

Auto Service World

NOVEMBER 5, 2024

Many companies are unveiling new products, making announcements and otherwise showing off their latest tools, technology and services for the auto care industry. You can check out our preview of both shows for some of the highlights of what’s taking place.

Service Advisor 130

Service Advisor Management Automotive Vehicle 130

CATI

DECEMBER 28, 2023

Several excellent entry-level positions exist for students completing service advisor training to explore. Benefits of a Stock Clerk Career After Service Advisor Training Stock clerks enjoy many career benefits. Service advisor training graduates can enjoy many career benefits as stock clerks.

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Service Advisor Automotive Management Car 88

Autoflow

MARCH 21, 2025

Why Technician Notes Matter More Than Ever As a shop owner or service advisor, you know the importance of technician notes. ” This kind of clarity reduces back-and-forth questions, helps service advisors present findings more effectively, and ultimately boosts your shop’s efficiency and average repair order (ARO).

Service Advisor 98

Service Advisor Automotive Repair Vehicle Management 98

AutoShopOwner

NOVEMBER 15, 2024

Are there bottlenecks in the service advisor process? Are your service advisors properly trained in the art of sales, and in delivering exceptional customer service? Your service advisor wants to sell exhaust manifolds on a Chevy pickup truck. Are there wasted steps that can be eliminated?

Auto Repair Shop 130

Auto Repair Shop Service Advisor Auto Repair Customer Service 130

Business Actualization

OCTOBER 3, 2024

In the auto repair world, many shop owners and service advisors make the mistake of passively waiting for customers to walk through the door. Most shops rely heavily on automated follow-ups or reminders from their CRM, hoping customers will return for overdue services.

Auto Repair Shop 264

Auto Repair Shop Auto Repair Service Advisor Media 264

Auto Service World

JUNE 29, 2023

Most service advisors know what questions they need to ask when a customer calls, often in a panic, to get their vehicle serviced. Asking … The post When to ask those key questions of customers appeared first on Auto Service World. Timing, as they say, is everything.

Service Advisor 212

Service Advisor Vehicle Auto Repair Management 212

Tomorrow's Technician

FEBRUARY 5, 2025

These reports document system issues and trouble codes, helping technicians and service advisors prioritize necessary repairs. The tool automatically compiles Diagnostic Health Scan Reports, which can be stored in the Snap-on cloud and shared with customers via text or email. This video is sponsored by Snap-on.

Service Advisor 100

Service Advisor Vehicle IT 100