AutoSuccess

MAY 21, 2024

As cybercrimes against auto dealerships escalate, dealers must recognize the importance of conducting frequent physical security audits to supplement any software-driven compliance tool they may be using. This stark reality should dispel any notion that software-based compliance protection alone is adequate in this business environment.

Software 52

Software Service Advisor Electronics Management 52

Brake & Front End

OCTOBER 28, 2024

If the service advisor has a KeyReader pad on their desk, initial vitals can be obtained from the key. If the vehicle has a Display Key, the owner can view the recommended services and vehicle status on the key’s LCD display. KeyReaders can purchased, but the software required to retrieve the information can be problematic.

Service Advisor 130

Service Advisor Oil Change Vehicle Electronics 130

FastTrak Auto Shop Management Systems

JULY 29, 2023

The integration of automotive repair operation processes can have a significant impact on quality service delivery. The service advisor and interaction with the customer along with the technician and parts management processes are the key to a seamless auto repair operations.

Automotive Repair 52

Automotive Repair Service Advisor Automotive Auto Repair Shop 52

Solera

JUNE 25, 2024

Access to a labor time guide that quantifies how long an EV repair takes could prove invaluable for technicians, service advisors, and customers alike. A mechanic labor time guide sets the tone for your service advisors, technicians, and customers as a basis for pricing. Why Use a Mechanic Labor Time Guide?

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Autoshop Solutions

AUGUST 7, 2023

With 40 percent of current shop owners planning to retire in the next five years, a new wave of shop owners is implementing their own software stack. They manage techs and service advisors, finances, and just about every aspect of their business. Want to learn more about Autoshop Solutions’ services?

Software 52

Software Management Service Advisor Finance 52

Autoflow

SEPTEMBER 14, 2023

Autoflow’s robust, two-way integration is compatible with the leading shop management software. Additionally, the calendar feature enables service advisors to view appointments, events, and current active jobs.

Service Advisor 98

Service Advisor Management Software Vehicle 98

AutoVitals

JUNE 5, 2023

How many times per day is the average auto shop service advisor interrupted by activity around their garage? You might think this only happens once or twice daily, but you’d be way off the mark.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Management 52

Brake & Front End

DECEMBER 7, 2023

Hunter Engineering has announced a new integration partnership with automotive software provider UpdatePromise.

Engineering 130

Engineering Service Advisor Management Automotive Services 130

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Following are areas that can be explored at the initial point of contact: Offer Previously Recommended Services – At the point of contact (quote, appointment or check-in) previously recommended services should be reviewed with the customer. The Auto Repair Shop Software being used should prompt the service advisor to do this.

Automotive Repair 52

Automotive Repair Automotive Service Advisor Auto Repair Shop 52

FastTrak Auto Shop Management Systems

JULY 26, 2023

Automated visibility of these statuses should be provided by the Auto Repair Shop Management software. The objective is to get the information on any additional repairs needed to the service advisor so they can obtain approval from the customer and any needed parts can be purchased as soon as possible.

Automotive Repair 52

Automotive Repair Vehicle Repair Automotive Vehicle 52

Autoflow

DECEMBER 14, 2023

The new client microsite now gives service advisors the ability to preview a DVI before sending it to the customer. This is a great toolset that ensures our clients can deliver a unique customer experience in comparison to even their strongest competitors.”

Auto Repair Shop 105

Auto Repair Shop Service Advisor Auto Repair IT 105

Brake & Front End

FEBRUARY 7, 2024

Naturally, as an experienced service advisor you ask about what the car is experiencing. Often advanced tools, software subscriptions and a technician with the level of skills to successfully put all these elements together are required to arrive at the solution to the customer concern. Simple right?

Check Engine Light 130

Check Engine Light Service Advisor Software Engineering 130

AutoVitals

MAY 23, 2023

A point-of-sale system (POS) might just be the ticket to making your business turn better profits while saving your technicians and service advisors more time. Are you looking for a way to streamline your auto repair shop and make your financial gains a bit clearer?

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Auto Repair Services 52

AutoSuccess

NOVEMBER 10, 2023

When I started a reconditioning software company in 2010, I just knew that any success we might achieve would depend on a long-term, committed promise to excel in customer support and experience as much as the benefits delivered. She was a warranty administrator and master service advisor for a Jaguar-Land Rover dealership.

Software 52

Software Service Advisor Customer Service Automotive 52

Tire Review Magazine

DECEMBER 27, 2023

Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise.

Engineering 52

Engineering Service Advisor Software Automotive Services 52

Tire Review Magazine

DECEMBER 27, 2023

Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise.

Engineering 52

Engineering Service Advisor Software Automotive Services 52

Brake & Front End

AUGUST 22, 2024

When I was a rookie service advisor, I quickly pulled out my calculator and reworked the estimate in hopes of getting the customer to approve the repair over the phone. The software and sensors can’t diagnose a strut that has lost its gas charge or if a spring is weak. Can I get away with just replacing the fronts?” “Can

Service Advisor 130

Service Advisor Software Vehicle Management 130

Autoflow

MAY 8, 2023

What is digital inspection software? As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong.

Auto Repair 52

Auto Repair Auto Repair Shop Software Service Advisor 52

Autoflow

DECEMBER 14, 2023

By now, most shops use shop management software to optimize workflows and processes. Pair Your Service Tablet with Autoflow Of course, tablets just provide the hardware. Adding the right software makes all the difference in how it operates. Autoflow’s user-friendly interface makes it easy to use our software on any device.

Auto Repair 105

Auto Repair Mechanic Auto Repair Shop Software 105

Shop Marketing Pros

JUNE 14, 2023

AI and Service Advisors (00:20:03)* Discusses how AI can give service advisors superpowers by reducing the time they spend on the phone and behind screens. AI and Blue Collar Jobs (00:18:35)* Discusses how AI is not taking over blue collar jobs, but rather replacing desk jobs.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Customer Service 130

AutoSuccess

JUNE 19, 2024

Today’s sophisticated software presents a new opportunity for fixed ops management, offering a suite of features tailored to address key operational challenges and opportunities. Today’s managers are facing a mountain of complexity in dealing with customers, manufacturers, service advisors, technicians, upper management and on and on.

Management 52

Management Service Advisor Software Retail 52

AutoSuccess

FEBRUARY 26, 2024

Service advisors and general managers can see their fleet availability in real-time by simply logging into their operations dashboard. The dealership will see the customer’s name, driver’s license details, and more in TSD DEALER — the loaner software that supports 23 OEM courtesy transportation programs.

Service Advisor 52

Service Advisor Transportation Software Management 52

Autoflow

JUNE 27, 2023

Optimize Workflow Regardless of size, the sooner a service advisor can prepare an estimate, get parts and hand the job to a technician, the better. Is your service advisor walking back and forth to the bays for updates? With Autoflow’s digital vehicle inspection software, everyone works from the same digital file.

Auto Repair Shop 40

Auto Repair Shop Auto Repair Service Advisor Software 40

Brake & Front End

APRIL 25, 2024

What stops technicians and service advisors from performing more alignments? If you are dealing with difficult targets, software or rolling compensation procedure, it will cost your shop productivity. It is a convergence of costs regarding time, equipment and market prices for alignments.

Service Advisor 130

Service Advisor Vehicle Electronics Software 130

AutoSuccess

DECEMBER 8, 2023

LOUIS — Hunter Engineering announces a new integration partnership with automotive software provider UpdatePromise.

Engineering 52

Engineering Service Advisor Management Automotive Services 52

AutoSuccess

DECEMBER 1, 2023

Partnering with a software provider is a marriage of sorts: It’s not the romance that nurtures a long-term relationship but the consistently proving a “you over me” submission, good listening skills, the rare gift of knowing when to ask the right questions — and trust that each has the other’s back. Who keeps this romance alive?

Hospitality 52

Hospitality Management Software Customer Service 52

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. Sam is a Service Advisor with Wrench. Alex is a service advisor on the Wrench team. James is an Assistant Service Advisor with Wrench. Jason is a Service Advisor with Wrench. Kevin is a Service Advisor with Wrench. " Alex W.

Service Advisor 40

Service Advisor Management Customer Service Oil Change 40

AutoFix

APRIL 25, 2023

This is especially important if you have your service advisors on an incentive-based payment plan. If you’re falling behind, directly link your POS system to your accounting software for real-time updates. Although it won’t be a perfect match, your gross profits shouldn’t be off by more than 2% overall.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Troubleshooting 52

Autoflow

AUGUST 22, 2023

Ideally, you upsell more services. With Autoflow’s digital vehicle inspection software, you get an innovative tool to optimize ARO by streamlining processes and improving customer communication. So, how do you make it grow? To do this, you must first win over customer trust with transparency.

Service Advisor 52

Service Advisor Preventative Maintenance Software Consulting 52

Tomorrow's Technician

JANUARY 29, 2024

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. I will say, at least in my opinion, every shop should.

Customer Service 130

Customer Service Engineering Check Engine Light Electronics 130

Auto Remarketing

OCTOBER 2, 2024

Utilizing a data-driven stocking strategy tailored to your market is critical, and inventory optimization software can help ensure you have the right mix of used vehicles. Implement a policy on discounting parts and service; many dealers offer discounts on service that are not warranted.

Retail 98

Retail Utilities Management Service Advisor 98

AutoFix

FEBRUARY 9, 2024

Maybe it’s a sudden equipment failure or an essential software upgrade—having this fund keeps you from dipping into credit under pressure. Auto Repair Shop Translation: Your shop needs its own emergency fund. It’s not just about personal financial health; your business needs a safety net for unforeseen expenses.

Auto Repair 40

Auto Repair Auto Repair Shop Finance Apprenticeship 40

Automotive Management Network

JANUARY 18, 2021

Integrates with shop management software so that service advisors can see customer profiles and lead sources based on the caller ID. Increases call coverage so that customers reach a real person instead of being instructed to leave a message during a situation where they need service urgently.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52

Shop Marketing Pros

OCTOBER 27, 2023

Are you using your CRM and shop management software to its fullest? You have more techs, more service advisors, and more bills to pay. Are you involved in your local chamber of commerce and BNI group? The key word in that question is “involved.” Do you do things that benefit your community? Do you give back?

Auto Repair 235

Auto Repair Auto Repair Shop Car Media 235

AutoSuccess

FEBRUARY 16, 2024

The Environmental Protection Agency accused Volkswagen of equipping its diesel vehicles with software designed to manipulate emissions tests, and while litigation was pending, Volkswagen dealers had to issue a stop sale on all their TDI vehicles. One of the main reasons we had pursued [Volkswagen] was because of the TDI,” Church says.

Management 52

Management Vehicle Emissions Testing Service Advisor 52

AutoSuccess

SEPTEMBER 5, 2024

Shoppers demanded real-time customer service and dealers answered. With the introduction of software solutions utilizing chatbots or AI-driven natural language processing for inbound phone calls, the dealership’s customer service departments could support the increasing requirements for real-time engagement.

Automotive 52

Automotive Customer Service Service Advisor Automotive Services 52

AutoSuccess

JANUARY 4, 2024

At Toyota of Murfreesboro, customers will enter the service lane and be greeted by an advisor who will escort them to the waiting area. Then, a porter will drive the vehicle through the Coats inspection lane system and the service advisor will instantly be able to view those results and bring them to the customer.

Service Advisor 98

Service Advisor Management Vehicle Service Tech 98