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If auto mechanics are the lifeblood of the automotive repair industry, serviceadvisors are its beating heart. In addition to acting as the bridge between customers and the service team at auto repair shops, serviceadvisors are responsible for many other tasks that, quite literally, can make or break the business.
By leveraging technology, optimizing processes and fostering a culture of excellence, dealerships can transform the service drive into a powerhouse of revenue and retention. Modern customers demand convenience, transparency and personalized service. Key Strategies for Service Drive Transformation 1.
Each stage of the repair process should be recognized as being ready to start, in progress or complete. Automated visibility of these statuses should be provided by the Auto Repair Shop Management software. Repair – The repair work needed should be started when the inspection and diagnosis steps are complete.
The integration of automotive repair operation processes can have a significant impact on quality service delivery. The serviceadvisor and interaction with the customer along with the technician and parts management processes are the key to a seamless auto repair operations.
Ideally, you upsell more services. With Autoflow’s digital vehicle inspection software, you get an innovative tool to optimize ARO by streamlining processes and improving customer communication. So, how do you make it grow? To do this, you must first win over customer trust with transparency.
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