Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.

Service Advisor 251

Service Advisor Automotive Services Auto Mechanic Training Management 251

Auto Service World

MARCH 13, 2025

The Vision HiTech Training and Expo in the Kansas City area once again provided industry pros with the latest training, from management to technical. Service advisors had the chance to take classes on topics like customer service and selling strategies.

Service Advisor 263

Service Advisor Management Customer Service Technical 263

Auto Service World

MAY 30, 2024

It will feature technical and management training, led by leading instructors ready to equip shop owners, service advisors and technicians with essential skills AAPEX will be held November … The post AAPEX announces training schedule appeared first on Auto Service World.

Service Advisor 296

Service Advisor Technical Management Apprenticeship 296

Auto Service World

MARCH 25, 2025

All too often, a shop will write up a repair order filled with technical jargon that only someone with expert knowledge of vehicle repair will understand. The service advisor then needs to transfer that information in the same appropriate manner to the customer. They have no idea what a MAF is.

Consulting 195

Consulting Service Advisor Retail Technical 195

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

Service Advisor 108

Service Advisor Automotive Automotive Services Technical 108

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 103

Service Advisor Automotive Technical Finance 103

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. He outlined expectations for techs and service advisors — but also what they expect from their boss.

Technical 147

Technical Management Service Advisor Consulting 147

Automotive Training Centre

JANUARY 23, 2024

Service Advisors: Bridging Sales and Service in Automotive School As you’ll discover in automotive school , service advisors connect the sales and service worlds. Service advisors who undergo specialized training programs focus on improving their communication skills and customer service abilities.

Service Advisor 260

Service Advisor Finance Auto Mechanic Training Management 260

Brake & Front End

MARCH 11, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Nominations are open now. Nominate A Mentor Now! .”

Service Advisor 130

Service Advisor Automotive Automotive Services Media 130

Tomorrow's Technician

MARCH 11, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Nominations are open now. Nominate A Mentor Now! .”

Service Advisor 130

Service Advisor Automotive Automotive Services Media 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

Auto Service World

MARCH 25, 2025

As a mobile business owner, you’re not just a technician youre also a service advisor, parts technician, payroll manager, ambassador and accountant. Starting and running a mobile business requires more than just technical expertise. The key advantage of running a mobile business is that the revenue goes directly to you.

Automotive Technician 166

Automotive Technician Automotive Service Advisor Mechanic 166

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Automotive 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Automotive 52

AutoFix

FEBRUARY 13, 2025

They research online, read reviews, and expect clear communication from service advisors. Service advisors must break down these complexities in a way that reassures and educates customers, helping them understand repair times and costs. Simplify technical explanations so they are easy to understand.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Tire Review Magazine

MARCH 9, 2025

In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and Service Advisor: Starter Systems. It will also include ADAS Static Calibration, Engine Diagnosis, and ADAS for Service Advisors.

Automotive 52

Automotive Service Advisor Auto Repair Automobile 52

Tomorrow's Technician

OCTOBER 12, 2023

From October 16 through October 22, high schools, technical centers and colleges in the Continental United States can be nominated to receive one of five automotive testing kits, valued up to $5,600. Buckley is an ASE Certified Service Advisor, Master Tech, and AMI Master – AMAM & AMEV. Worth area in Midlothian, TX.

Auto Repair Shop 246

Auto Repair Shop Service Advisor ASE Auto Repair 246

CATI

APRIL 10, 2025

Acquire In-Demand Technical Skills The automotive industry is more complex today than ever before. While its possible to learn some skills on the job, auto mechanic school provides structured and comprehensive training that covers all the technical knowledge you need. At CATI, you wont just be sitting in a classroom.

Mechanic 60

Mechanic Technical Automotive Diagnostic Testing 60

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues. ” Key Strategy: Avoid defensiveness.

Service Advisor 52

Service Advisor Auto Repair Shop Auto Repair Customer Service 52

Automotive Training Centre

MARCH 5, 2024

It’s a journey that requires technical skills, adaptability, critical thinking, and a commitment to excellence. To start, prospective apprentices should research and understand the different specializations within the field, such as automotive service technicians, auto body repair technicians, and automotive service advisors.

Mechanic 264

Mechanic Apprenticeship Education Automotive Repair 264

Brake & Front End

AUGUST 1, 2024

From CRM point-of-sale systems to social media management and digital video inspections, AAPEX covers the full spectrum of modern service shop needs. The training sessions cater to service advisors, shop owners, and technicians, broken into three distinct categories for focused learning.

Service Advisor 130

Service Advisor Media Management Technical 130

Brake & Front End

MARCH 6, 2025

Many service advisors treat a customers vehicle as their own in terms of a budget. The previous information might sound like a bunch of technical mumbo-jumbo to some customers. If they are not serviced, they can impact the overall safety of their vehicle. Ride control components are either good or bad, worn or broken.

Vehicle 130

Vehicle Insurance Service Advisor Education 130

AutoShopOwner

NOVEMBER 15, 2024

The training, technical information, and equipment that is required today to be an all-around master-level technician is too overwhelming. From our Top Shop Coaching programs, Pro Service peer groups, and our service advisor Master’s Program, Elite has the business solutions to help you take your company right to the top!

Auto Repair Shop 130

Auto Repair Shop ASE ASE Certification IT 130

Brake & Front End

MARCH 3, 2025

This will build a level of trust better than if you gave them the most technical explanation of the history of disc brakes, wheel bearings or air ride. Keep the questions as broad as possible, and just let the customer unload their problem. Make sure you take notes and put them on the repair order. Next, reflect on what was said.

Brake Repair 130

Brake Repair Vehicle Technical Service Advisor 130

Brake & Front End

JULY 29, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions.

Automotive Services 130

Automotive Services Automotive Service Advisor Electric Vehicles 130

Brake & Front End

AUGUST 26, 2024

Worst of all, they can capture the conversation between the service advisor and technician. Technically, it is in violation of employees’ and shops’ rights for a customer to record inside of your business. Some of the videos capture techs just making fun of a customer’s vehicle, bad modifications or dirty interior. Is it Legal?

Service Advisor 130

Service Advisor Technical Vehicle Mechanic 130

AutoFix

SEPTEMBER 18, 2024

In the auto repair industry , we often consider the importance of technical skills and wrench-turning ability. Selling service doesn’t just mean holding a wrench; it also involves a pen, and it’s all about how well you communicate with the technician and the customer. But it doesn’t stop there.

Service Advisor 52

Service Advisor Technical Education Auto Repair 52

Tire Review Magazine

MARCH 12, 2025

It was a natural transition to the sales counter and a service advisor position. Investing in the Next Generation Fox is involved in high school and technical college automotive programs. And were developing one for service advisors as well, he explains. Fox worked his way up to store manager.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

Tomorrow's Technician

JANUARY 19, 2024

You see it is easy to confuse confidence in your abilities in servicing vehicles to arrogance that you as an owner are fully equipped to run a shop the first day you open it. Let’s be honest – technical prowess doesn’t translate to business acumen; business skills must be learned.

Finance 130

Finance Technical Service Advisor Service Tech 130

Shop Marketing Pros

SEPTEMBER 18, 2023

A much-needed movement has been happening across our industry for some years now, and that’s the movement of shop owners from being mechanics who just happen to own a business to being businessmen who just happen to be technically proficient at fixing cars. At Shop Marketing Pros, we tend to work with the best of the best shops.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Media Auto Repair 130

Brake & Front End

SEPTEMBER 29, 2023

This will build a level of trust better than if you gave them the most technical explanation of the history of disc brakes, wheel bearings or air ride. Keep the questions as broad as possible, and just let the customer unload their problem. Make sure you take notes and put them on the repair order. Next, reflect on what was said.

Brake Repair 130

Brake Repair Vehicle Technical Service Advisor 130

AutoFix

JUNE 19, 2024

Defining the Role of a Service Writer A service writer, also known as a service advisor, acts as the bridge between customers and the auto repair shop. This role requires a combination of technical knowledge, excellent communication skills, and a customer-centric approach.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Technical 52

AutoSuccess

SEPTEMBER 19, 2024

Cameras capable of detecting every imperfection are technically impressive to be sure, but the results usually just add more clutter to an already busy check-in process. Neither service advisors nor customers will find much practical use in going over every last scratch and ding.

Service Advisor 52

Service Advisor Vehicle Technical IT 52

DRIVE

MAY 9, 2023

They have also sent their Service Advisors to DRIVE’s Service Advisor School! In the past 8 months alone, we have had two different training companies come to our shop and conduct technical training.” Performance Automotive Repair offer and pay for training, as well as paying for ASE certifications.

Automotive Repair 52

Automotive Repair Service Advisor ASE Certification Automotive 52

Shop Marketing Pros

JUNE 9, 2023

They have technical classes, management classes, and marketing classes. I see shop owners who no longer turn wrenches taking technical classes and bypassing marketing classes. The most common phone skills issues we hear when listening to calls include: The service advisor sounds grumpy or hurried when answering the phone.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130

Tire Review Magazine

MARCH 9, 2025

In early 2025, the company will release three more topics: Engine Operation, Electrical Foundations, and Service Advisor: Starter Systems. It will also include ADAS Static Calibration, Engine Diagnosis, and ADAS for Service Advisors.

Automotive 52

Automotive Service Advisor Auto Repair Automobile 52