AutoShopOwner
NOVEMBER 15, 2024
Are there bottlenecks in the service advisor process? Are your service advisors properly trained in the art of sales, and in delivering exceptional customer service? Your service advisor wants to sell exhaust manifolds on a Chevy pickup truck. Are there wasted steps that can be eliminated?
AutoShopOwner
NOVEMBER 15, 2024
The Reality of Modern-Day Automotive Repairs and Service Is it reasonable these days to expect a technician to solve a complicated check engine light problem on Lexus, then jump to an electrical fault on a Volvo, and then analyze a transmission issue on a Dodge diesel pickup truck? View full article
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Auto Remarketing
MARCH 14, 2025
The study, in its 45th year, measures satisfaction with service at franchise dealer or aftermarket service facilities for maintenance or repair work from a survey of 55,210 owners and lessees of 1- to 3-year-old vehicles based on service quality, service advisor, vehicle pickup, service facility and service initiation.
DRIVE
FEBRUARY 26, 2025
Leveraging KPIs to Keep Your Truck Repair Shop Profitable Featuring Eddie Lawrence of Mobile Transport Repair Running a truck repair shop comes with its fair share of tough decisions. A high ARO means customers are authorizing more services, while a low ARO can indicate that essential repairs are being deferred.
Shop Marketing Pros
FEBRUARY 10, 2025
Their website features a sleek, modern design, high-quality imagery, and customer testimonials that reinforce their premium service. Focus on professional appearance: Our service advisors didnt dress in business casualthey wore button-up dress shirts and ties. Instead of saying, How can I help you? wed say, I can help you.
Tire Review Magazine
MARCH 12, 2025
His father initially worked at a Husky truck stop, doing over-the-road jobs. It was a natural transition to the sales counter and a service advisor position. And were developing one for service advisors as well, he explains. This experience helped him realize his true passion for a tire industry career.
Brake & Front End
APRIL 25, 2024
What stops technicians and service advisors from performing more alignments? You did have unique suspensions like the Rambler trunnions or Ford I-Beams, but it was the same recipe for most cars and light trucks. It is a convergence of costs regarding time, equipment and market prices for alignments.
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