Automotive Training Centre

APRIL 11, 2024

After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. The Canadian Motor Vehicle Arbitration Plan (CAMVAP) comes in here. This blog post introduces CAMVAP to students in service advisor training.

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Service Advisor Automotive Services Auto Mechanic Training Manufacturing 264

Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. A service advisor acts as a bridge between the customer and the technical team, requiring excellent interpersonal skills and a solid technical foundation.

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Service Advisor Technical Auto Mechanic Training Customer Service 264

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.

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Service Advisor Automotive Services Auto Mechanic Training Management 250

Auto Service World

FEBRUARY 11, 2025

Service advisors should not be in charge of building tickets the job should be given to the ones who are working directly on the vehicle and who know exactly what they will need to do the job. For example, the service advisor may not know that the part theyre ordering doesnt come with bolts. Huh asked attendees.

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Service Advisor Vehicle IT Auto Repair 236

Auto Service World

JANUARY 28, 2025

However, taking the time to be thorough isn’t just about providing good service; its a highly effective way to increase revenue, build customer trust, and improve shop efficiency. Why time matters in inspections Vehicle inspections are the foundation of every repair order. Attention to detail also builds trust.

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Service Advisor Vehicle Automotive Consulting 214

Auto Service World

MARCH 13, 2025

Service advisors had the chance to take classes on topics like customer service and selling strategies. Technicians were whisked away for sessions, some day-long, on the latest challenges theyll face under the hood, as well as training for ADAS and electric vehicles.

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Service Advisor Management Customer Service Technical 263

Brake & Front End

DECEMBER 19, 2024

While its common for a customer to bring us a vehicle with a single, specific complaint, we often find more than one problem when getting into the diagnosis of their original concern. The owner only knows one thing; they want the vehicle to run and operate properly. engine, 4L80E transmission and 268,000 miles on the odometer.

Vehicle 130

Vehicle Engineering Service Advisor Electricity 130

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

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Service Advisor Automotive Automotive Services Technical 108

Auto Service World

MARCH 25, 2025

All too often, a shop will write up a repair order filled with technical jargon that only someone with expert knowledge of vehicle repair will understand. The technician just went through a long process of inspecting the vehicle, taking photos and thoroughly examining the issues. They have no idea what a MAF is.

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Consulting Service Advisor Retail Technical 194

Brake & Front End

DECEMBER 9, 2024

vehicles since 2008, yet many drivers remain unaware of their function. By understanding TPMS, service advisors can provide better support and instill confidence in their customers. The post Understanding TPMS: A Guide to Diagnosing and Servicing appeared first on Brake & Front End.

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Service Advisor Vehicle IT 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 103

Tomorrow's Technician

DECEMBER 9, 2024

vehicles since 2008, yet many drivers remain unaware of their function. By understanding TPMS, service advisors can provide better support and instill confidence in their customers. The post Understanding TPMS: A Guide to Diagnosing and Servicing appeared first on Tomorrows Technician.

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Service Advisor Vehicle IT 130

Brake & Front End

OCTOBER 28, 2024

Earlier vehicles only provide the mileage and VIN, newer vehicles (E6X and E9X onward) can provide further information. If the service advisor has a KeyReader pad on their desk, initial vitals can be obtained from the key. It’s the electronic equivalent of having a service advisor along for the ride.

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Service Advisor Oil Change Vehicle Electronics 130

Auto Service World

NOVEMBER 5, 2024

Many companies are unveiling new products, making announcements and otherwise showing off their latest tools, technology and services for the auto care industry. You can check out our preview of both shows for some of the highlights of what’s taking place.

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Service Advisor Management Automotive Vehicle 130

Autoflow

MARCH 21, 2025

Designed to improve how technicians communicate repair findings during digital vehicle inspections (DVIs), this new feature helps shops deliver clearer, more professional recommendations that drive trust and speed up customer approvals. Technicians stay focused on what they do best: diagnosing and fixing vehicles.

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Service Advisor Automotive Repair Vehicle Management 98

Auto Service World

JUNE 29, 2023

Most service advisors know what questions they need to ask when a customer calls, often in a panic, to get their vehicle serviced. Asking … The post When to ask those key questions of customers appeared first on Auto Service World. Timing, as they say, is everything.

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Service Advisor Vehicle Auto Repair Management 211

Tomorrow's Technician

FEBRUARY 5, 2025

The Snap-on Apollo+ scan tool enhances vehicle diagnostics with its Health Scan feature, streamlining pre- and post-scans for efficiency. These reports document system issues and trouble codes, helping technicians and service advisors prioritize necessary repairs. This video is sponsored by Snap-on.

Service Advisor 100

Service Advisor Vehicle IT 100

Brake & Front End

FEBRUARY 5, 2025

The Snap-on Apollo+ scan tool enhances vehicle diagnostics with its Health Scan feature, streamlining pre- and post-scans for efficiency. These reports document system issues and trouble codes, helping technicians and service advisors prioritize necessary repairs. This video is sponsored by Snap-on.

Service Advisor 100

Service Advisor Vehicle IT 100

Auto Service World

JANUARY 16, 2025

It is the shops responsibility to ensure the vehicle is safe upon return to the client. Thus, there is a fine balance and an art for the owner or service advisor to navigate these interconnected dynamics within the estimation, and checkout process.

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Service Advisor Automotive Services Management Professional Services 263

Automotive Training Centre

JANUARY 23, 2024

In the fast-paced world of auto sales, a dealership’s ability to succeed depends not only on the caliber of the vehicles it offers but also heavily on the abilities and teamwork of its sales staff. Service advisors who undergo specialized training programs focus on improving their communication skills and customer service abilities.

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Service Advisor Finance Auto Mechanic Training Management 260

Tomorrow's Technician

NOVEMBER 7, 2024

If the service advisor has a KeyReader pad on their desk, initial can be obtained from the key. If the vehicle has a Display Key, the owner can view the recommended services and vehicle status on the key’s LCD display. In 2013, BMW predicted that car keys could be used for other tasks than starting the vehicle.

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Service Advisor Vehicle Car IT 130

Auto Service World

APRIL 15, 2025

Advanced tools and technology can effectively set a shop apart and ahead of the pack, from simply updating your in-store image to improving how service advisors communicate (by text, social media, chat, email or phone) with each customers preference.

Car 130

Car Auto Repair Shop Auto Repair Service Advisor 130

Auto Service World

FEBRUARY 25, 2025

A technician who has received training directly from a vehicle manufacturer whether it be a class or by reading an OE book is considered a factory-trained tech as far as a shop coach and owner is concerned. In fact, price is essentially even in many cases, said the former service advisor of Volkswagen, Audi and Porsche dealers.

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Service Advisor Manufacturing A Tech Vehicle 130

Auto Remarketing

MARCH 14, 2025

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. Electrified vehicle owners averaged 51 points less among mass-market vehicles and 57 points less in the premium sector, which J.D. Powers 2025 U.S. In a news release, J.D.

Vehicle 52

Vehicle Service Advisor Oil Change Retail 52

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 59

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

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Service Advisor Automotive Services Automotive Technical 52

AutoFix

FEBRUARY 13, 2025

They research online, read reviews, and expect clear communication from service advisors. However, many dont fully understand how modern vehicles are designed and repaired, which can lead to misunderstandings about pricing and labor time. Because modern vehicles are more complex, pricing transparency is essential.

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Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Shop Marketing Pros

AUGUST 7, 2024

Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a “no” into a positive response.

Service Advisor 130

Service Advisor Auto Repair Auto Repair Shop Air Conditioning 130

Brake & Front End

MARCH 6, 2025

Replacing worn or damaged ride control components on a vehicle can have the most significant impact on the performance of the safety systems. It is difficult to calculate the value of the integrity of vehicle systems and components when it comes to safety. Vehicles and drivers are changing. Vehicles and drivers are changing.

Vehicle 130

Vehicle Insurance Service Advisor Education 130

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business. The first interaction is crucial.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business. The first interaction is crucial.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

FastTrak Auto Shop Management Systems

JULY 27, 2023

The service advisor engages in the direct dealings with the customer. From the time that the engagement takes place – the service advisor must ensure that the repair opportunity is managed to make the best use of the technician’s time. The vehicle delivery step is an opportunity for relationship building.

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Service Advisor Automotive Repair Automotive Auto Repair Shop 52

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. It’s up to you to highlight the expertise and track record of your dealership or service centre.

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Service Advisor Auto Repair Shop Management Manufacturing 52

AutoShopOwner

NOVEMBER 15, 2024

That meant that I was expected to repair or service nearly anything that rolled into my work bay. However, “anything” really only meant vehicles made by General Motors, Ford, and Chrysler. Is it also reasonable to expect that technician to remain highly productive bouncing from problem to problem on different vehicle brands?

Auto Repair Shop 130

Auto Repair Shop ASE ASE Certification IT 130

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.

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Service Advisor Customer Service Vehicle IT 52

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.

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Service Advisor Customer Service Vehicle IT 52

Auto Service World

MARCH 18, 2025

Much like the commenter, I wore all the hats for a long time: service advisor, technician, manager, accountant and marketer. I work on my business every day; tweaking systems and processes to improve shop efficiency, shop culture and client service. But what was the trade-off?

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Service Advisor Management Car IT 130