Automotive Training Centre

SEPTEMBER 26, 2023

If auto mechanics are the lifeblood of the automotive repair industry, service advisors are its beating heart. In addition to acting as the bridge between customers and the service team at auto repair shops, service advisors are responsible for many other tasks that, quite literally, can make or break the business.

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Service Advisor Auto Mechanic Training Software Auto Repair 306

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.

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Service Advisor Automotive Services Auto Mechanic Training Management 254

Auto Service World

FEBRUARY 11, 2025

Service advisors should not be in charge of building tickets the job should be given to the ones who are working directly on the vehicle and who know exactly what they will need to do the job. For example, the service advisor may not know that the part theyre ordering doesnt come with bolts. Huh asked attendees.

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Service Advisor Vehicle IT Auto Repair 236

Auto Service World

JANUARY 28, 2025

However, taking the time to be thorough isn’t just about providing good service; its a highly effective way to increase revenue, build customer trust, and improve shop efficiency. Why time matters in inspections Vehicle inspections are the foundation of every repair order. Attention to detail also builds trust.

Service Advisor 214

Service Advisor Vehicle Automotive Consulting 214

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

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Service Advisor Automotive Technical Automotive Services 92

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 89

Auto Service World

JUNE 29, 2023

Most service advisors know what questions they need to ask when a customer calls, often in a panic, to get their vehicle serviced. Asking … The post When to ask those key questions of customers appeared first on Auto Service World. Timing, as they say, is everything.

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Service Advisor Vehicle Auto Repair Management 211

Automotive Training Centre

JANUARY 23, 2024

In the fast-paced world of auto sales, a dealership’s ability to succeed depends not only on the caliber of the vehicles it offers but also heavily on the abilities and teamwork of its sales staff. Service advisors who undergo specialized training programs focus on improving their communication skills and customer service abilities.

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Service Advisor Finance Auto Mechanic Training Management 261

Brake & Front End

DECEMBER 19, 2024

While its common for a customer to bring us a vehicle with a single, specific complaint, we often find more than one problem when getting into the diagnosis of their original concern. The owner only knows one thing; they want the vehicle to run and operate properly. engine, 4L80E transmission and 268,000 miles on the odometer.

Vehicle 130

Vehicle Engineering Service Advisor Electricity 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

Shop Marketing Pros

AUGUST 7, 2024

Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a “no” into a positive response.

Service Advisor 130

Service Advisor Auto Repair Auto Repair Shop Air Conditioning 130

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business. The first interaction is crucial.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business. The first interaction is crucial.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

FastTrak Auto Shop Management Systems

JULY 27, 2023

The service advisor engages in the direct dealings with the customer. From the time that the engagement takes place – the service advisor must ensure that the repair opportunity is managed to make the best use of the technician’s time. The vehicle delivery step is an opportunity for relationship building.

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Service Advisor Automotive Repair Automotive Auto Repair Shop 52

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. It’s up to you to highlight the expertise and track record of your dealership or service centre.

Service Advisor 52

Service Advisor Auto Repair Shop Management Manufacturing 52

Brake & Front End

DECEMBER 9, 2024

vehicles since 2008, yet many drivers remain unaware of their function. By understanding TPMS, service advisors can provide better support and instill confidence in their customers. The post Understanding TPMS: A Guide to Diagnosing and Servicing appeared first on Brake & Front End.

Service Advisor 130

Service Advisor Vehicle IT 130

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.

Service Advisor 52

Service Advisor Customer Service Vehicle IT 52

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.

Service Advisor 52

Service Advisor Customer Service Vehicle IT 52

AutoShopOwner

MAY 16, 2023

I am a firm believer of the multipoint vehicle inspection. When I ran my auto repair company, my techs were required to perform a courtesy inspection on every vehicle. However, I am not in favor in performing lengthy inspections for free. This was to ensure the safety of every customer no matter what the car was brought in for.

Vehicle 100

Vehicle Service Advisor Auto Repair Car 100

Institute for Automotive Business Excellence

AUGUST 18, 2022

When we are in discovery, we are not just discovering the problems of the vehicle, but we are also discovering more about the customer, their wants, needs, motivation, family, who they are, what they do. Many times, it is our communication that stresses the urgency of our services. Our only tool as service advisors is communication.

Service Advisor 52

Service Advisor Car Vehicle IT 52

Tomorrow's Technician

DECEMBER 9, 2024

vehicles since 2008, yet many drivers remain unaware of their function. By understanding TPMS, service advisors can provide better support and instill confidence in their customers. The post Understanding TPMS: A Guide to Diagnosing and Servicing appeared first on Tomorrows Technician.

Service Advisor 130

Service Advisor Vehicle IT 130

Institute for Automotive Business Excellence

MARCH 9, 2023

Service advisors are an important part of our automotive businesses, especially when it comes to addressing the needs and concerns of each customer. While their needs and vehicles may differ, in all my years of being involved in the automotive industry, I've found that most customers have a similar primary concern.

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Service Advisor Education Vehicle Utilities 52

Autoflow

FEBRUARY 1, 2024

This blog is made for automotive professionals — mechanics, shop owners, and service advisors — navigating the transition from traditional paper inspections to utilizing cutting-edge digital vehicle inspection software. As the automotive world transforms, so does the way we inspect vehicles. Intriguing, right?

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Software Vehicle Auto Repair Shop Auto Repair 105

Brake & Front End

OCTOBER 28, 2024

Earlier vehicles only provide the mileage and VIN, newer vehicles (E6X and E9X onward) can provide further information. If the service advisor has a KeyReader pad on their desk, initial vitals can be obtained from the key. It’s the electronic equivalent of having a service advisor along for the ride.

Service Advisor 130

Service Advisor Oil Change Vehicle Electronics 130

Tomorrow's Technician

SEPTEMBER 4, 2024

It’s like Woodstock, but for auto care professionals. Whether you’re a shop owner, technician, service advisor, counter pro, educator, or student, there’s something for everyone. A discussion with Vehicle Care RockStar Jack Stow , an Automotive Technology Instructor.

Service Advisor 130

Service Advisor ASE Education Automotive 130

Brake & Front End

SEPTEMBER 4, 2024

Whether you’re a shop owner, technician, service advisor, counter pro, educator, or student, there’s something for everyone. A discussion with Vehicle Care RockStar Jack Stow , an Automotive Technology Instructor. It’s like Woodstock, but for auto care professionals.

Service Advisor 130

Service Advisor ASE Education Automotive 130

Automotive Training Centre

MARCH 5, 2024

Ontario, with its rich automotive sector and status as a hub for vehicle manufacturing and maintenance, provides a fertile ground for aspiring auto mechanics. Mechanics are not just about fixing cars; they are critical in maintaining vehicles’ safety, efficiency, and performance.

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Mechanic Apprenticeship Education Automotive Repair 264

Auto Service World

NOVEMBER 5, 2024

Many companies are unveiling new products, making announcements and otherwise showing off their latest tools, technology and services for the auto care industry. You can check out our preview of both shows for some of the highlights of what’s taking place.

Service Advisor 130

Service Advisor Management Automotive Vehicle 130

AutoShopOwner

APRIL 4, 2024

After a proactive approach of reviewing the appointment and vehicle history, the service advisors were able to discuss with their customers past recommendations and increase sales. Do you use your calendar as a way to prepare for your customers and increase sales opportunities?

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Service Advisor Car Vehicle IT 130

Brake & Front End

AUGUST 1, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions.

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Automotive Services Automotive Service Advisor Electric Vehicles 130

Brake & Front End

NOVEMBER 1, 2023

A vehicle comes in with abnormal wear on a front tire. Checking toe-out on turns will tell you whether or not a vehicle has a bent steering arm. A vehicle will lead toward the side with the most camber. The post Why Do Vehicles Go Out Of Alignment appeared first on Brake & Front End. You’ve seen it a hundred times.

Vehicle 130

Vehicle Service Advisor Customer Service Engineering 130

Tomorrow's Technician

SEPTEMBER 17, 2024

Whether you’re a shop owner, technician, service advisor, counter pro, educator or student, there’s something for everyone. NGK , in conjunction with Babcox Media, is presenting a three-day webinar titled “ShopStock.” The goal is to promote learning and sharing within the automotive aftermarket. The sessions begin at 2:00 p.m.

Service Advisor 130

Service Advisor Education Media Automotive 130

Tomorrow's Technician

FEBRUARY 5, 2025

The Snap-on Apollo+ scan tool enhances vehicle diagnostics with its Health Scan feature, streamlining pre- and post-scans for efficiency. These reports document system issues and trouble codes, helping technicians and service advisors prioritize necessary repairs. This video is sponsored by Snap-on.

Service Advisor 100

Service Advisor Vehicle IT 100

Brake & Front End

FEBRUARY 5, 2025

The Snap-on Apollo+ scan tool enhances vehicle diagnostics with its Health Scan feature, streamlining pre- and post-scans for efficiency. These reports document system issues and trouble codes, helping technicians and service advisors prioritize necessary repairs. This video is sponsored by Snap-on.

Service Advisor 100

Service Advisor Vehicle IT 100

AutoShopOwner

NOVEMBER 13, 2023

Complacency can set in when the good times are perceived as the norm and likely to continue, and the staff, particularly service advisors, don't stick to the sales process. The bottom line is this: All auto repair shops go through ups and downs.

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Auto Repair Shop Service Advisor Auto Repair Car 130

Auto Service World

JANUARY 16, 2025

It is the shops responsibility to ensure the vehicle is safe upon return to the client. Thus, there is a fine balance and an art for the owner or service advisor to navigate these interconnected dynamics within the estimation, and checkout process.

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Service Advisor Automotive Services Management Professional Services 263