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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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JANUARY 5, 2024

vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. down from 35% in 2021. in 2021 (the last time the service study was released), but down from an average of 2.8 down from 35% in 2021, with general repair and service stations a close second at 28%.

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Cox study shows dealership service lanes losing market share, consumer trust

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DECEMBER 12, 2023

Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. in 2023, down from 35% in the most recent previous survey in 2021. Dealerships were preferred by 31% of the respondents, down from 35% in 2021.

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