Automotive Training Centre

SEPTEMBER 27, 2023

A service advisor acts as an intermediary between the client and the technicians. In a supervisory capacity, a service advisor oversees workflow, ensures quality service, and manages customer relations. As you have been advised to do in service advisor training , approach with sensitivity and finesse.

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Service Advisor Auto Mechanic Training Management Auto Repair 267

Automotive Training Centre

NOVEMBER 15, 2023

Service Advisors are like PR professionals in the automotive industry. Suppose you’re considering taking up a Service Advisor position right after your training. In that case, this blog post highlights five of the most common career challenges that service advisors face, plus expert tips on managing them.

Service Advisor 275

Service Advisor Management Automotive Technical 275

Automotive Training Centre

SEPTEMBER 26, 2023

If auto mechanics are the lifeblood of the automotive repair industry, service advisors are its beating heart. In addition to acting as the bridge between customers and the service team at auto repair shops, service advisors are responsible for many other tasks that, quite literally, can make or break the business.

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Service Advisor Auto Mechanic Training Software Auto Repair 267

Automotive Training Centre

FEBRUARY 1, 2024

Transitioning from service advisor training at ATC to a role as a Warranty Administrator can be a rewarding career path. As per service advisor training, a warranty administrator must possess organizational skills. Warranty Administrators often liaise between customers, service departments, and manufacturers.

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Service Advisor Customer Service Auto Mechanic Training Manufacturing 203

AutoShopOwner

JANUARY 6, 2024

But isn't this dependent on the ability of the Service Advisor to get write-ups done, cars dispatched, make sales, handle phone calls, walk-ins, etc.? If the service advisor's load increases, doesn't this affect overall shop production? We judge our shop's production by car counts and billable labor hours.

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Service Advisor Car 130

AutoShopOwner

FEBRUARY 14, 2024

So why do so many service advisors struggle with this? And those that do book the next appointment at car delivery increase sales, maintain car counts, and have a better ROI. Why, they focus on the customer right in front of them. We all know that retention is less costly than new customer acquisition.

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Service Advisor Car IT 130

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

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Service Advisor Automotive Automotive Services Technical 88

Automotive Training Institute

MARCH 2, 2023

ATI | Often, there can be a disconnect between the techs and service advisors, also considered the front and the back of shops.

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Service Advisor Automotive Management 130

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

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Service Advisor Auto Body Shop Auto Repair Shop Management 84

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 85

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

CATI

DECEMBER 28, 2023

Several excellent entry-level positions exist for students completing service advisor training to explore. Benefits of a Stock Clerk Career After Service Advisor Training Stock clerks enjoy many career benefits. Service advisor training graduates can enjoy many career benefits as stock clerks.

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Service Advisor Automotive Management Car 75

FastTrak Auto Shop Management Systems

JULY 27, 2023

The service advisor engages in the direct dealings with the customer. From the time that the engagement takes place – the service advisor must ensure that the repair opportunity is managed to make the best use of the technician’s time. The vehicle delivery step is an opportunity for relationship building.

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Service Advisor Automotive Repair Automotive Auto Repair Shop 52

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. The post How To Deal With Mass Recalls After Service Advisor Training appeared first on CATI.

Service Advisor 52

Service Advisor Auto Repair Shop Management Manufacturing 52

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

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Service Advisor Automotive Services Automotive Customer Service 52

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five […] The post 5 Simple Tips for Better Customer Service as a Service Advisor appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Service Advisor Customer Service 52

Auto Service World

APRIL 4, 2024

Calling all shop owners, technicians and service advisors, Jobber News wants to know what you think about issues affecting your business. … The post Annual Shop Survey: Tell jobbers what you think appeared first on Auto Service World.

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Service Advisor Auto Repair Management 259

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.

Service Advisor 52

Service Advisor Customer Service Vehicle IT 52

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.

Service Advisor 52

Service Advisor Customer Service Vehicle IT 52

Auto Service World

OCTOBER 5, 2023

That extends to service advisors when trying to build relationships with clients. Coaches advised to look for any … The post Try these conversation starters with customers appeared first on Auto Service World. There’s the old adage that you never want to bring up politics or religion with customers.

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Service Advisor Auto Repair Management 277

Auto Service World

NOVEMBER 9, 2023

Whether you’re managing the shop, the front counter or inside the bay, experts from across the industry weigh in on what shop owners, service advisors and technicians need to know to stay on top of their game The post <span style=color:#ff0000>From the Magazine:</span> The 2023 Training Report appeared first on Auto Service World.

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Service Advisor Management Apprenticeship Auto Repair 235

Institute for Automotive Business Excellence

AUGUST 18, 2022

Our only tool as service advisors is communication. These are active listening skills, skills that are imperative to being an exceptional service advisor and extremely helpful to overcoming (or avoiding) objections. Many times, it’s how you say the things that you say, and what adjectives you use.

Service Advisor 52

Service Advisor Car Vehicle IT 52

Institute for Automotive Business Excellence

MARCH 9, 2023

Service advisors are an important part of our automotive businesses, especially when it comes to addressing the needs and concerns of each customer. So how do we (service advisors, owners, front counter workers, etc.) I believe the most important tool for advisors is to instill VALUE into each and every repair.

Service Advisor 52

Service Advisor Education Vehicle Utilities 52

Auto Service World

JULY 6, 2023

The service advisor always has to answer the phone or welcome customers with an upbeat positive attitude. Because on the other end of the line or other side of the counter, they never know how anxious and panicked the customer … The post Lowering the anxiety of the panicked customer appeared first on Auto Service World.

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Service Advisor Auto Repair Management 246

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. In essence, service advisors ensure customer satisfaction while driving the business’s revenue through service and sales.

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Service Advisor Automotive Services Auto Mechanic Training Management 184

Auto Service World

JUNE 29, 2023

Most service advisors know what questions they need to ask when a customer calls, often in a panic, to get their vehicle serviced. Asking … The post When to ask those key questions of customers appeared first on Auto Service World. Timing, as they say, is everything.

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Service Advisor Vehicle Auto Repair Management 151

Shop Marketing Pros

DECEMBER 6, 2023

They highlight four signs that a business may not be ready for marketing, including a high comeback rate, poor phone skills of service advisors, low Average Repair Order (ARO), and low or no profits. They stress the need to address these issues before focusing on marketing and business growth.

Service Advisor 130

Service Advisor Auto Repair Car IT 130

Automotive Training Centre

JANUARY 23, 2024

Service Advisors: Bridging Sales and Service in Automotive School As you’ll discover in automotive school , service advisors connect the sales and service worlds. Service advisors who undergo specialized training programs focus on improving their communication skills and customer service abilities.

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Service Advisor Finance Management Auto Mechanic Training 198

AutoShopOwner

APRIL 4, 2024

After a proactive approach of reviewing the appointment and vehicle history, the service advisors were able to discuss with their customers past recommendations and increase sales. Do you use your calendar as a way to prepare for your customers and increase sales opportunities?

Service Advisor 130

Service Advisor Car Vehicle IT 130

AutoShopOwner

FEBRUARY 20, 2024

We need to factor in that highly complicated jobs require your top tech (the most expensive too), the most expensive equipment and information programs, more service advisor time to explain, and have NO part profit. We need to get away from selling time, to selling what the job is worth.

Service Advisor 130

Service Advisor A Tech Engineering 130

Bolt on Technology

DECEMBER 19, 2023

As we approach 2024, it's crucial for technicians, service advisors, and repair shop owners to stay ahead of the curve in this rapidly changing industry. So, let's delve into the anticipated auto repair trends for the upcoming year, and explore what we can expect in the ever-evolving automotive landscape.

Auto Repair 92

Auto Repair Service Advisor Automotive IT 92

Tire Review Magazine

FEBRUARY 21, 2024

” Servidio will oversee all service advisor training. He served as the director of their advanced service advisor training program and has “taught countless service advisors how to perform at the top of their craft,” the company said.

Service Advisor 52

Service Advisor Automotive Repair Management Automotive 52

Tire Review Magazine

FEBRUARY 21, 2024

” Servidio will oversee all service advisor training. He served as the director of their advanced service advisor training program and has “taught countless service advisors how to perform at the top of their craft,” the company said.

Service Advisor 52

Service Advisor Automotive Repair Management Automotive 52

AutoShopOwner

OCTOBER 29, 2023

While the tech must be accountable for his or her efficiency, many factors are at play here regarding overall production, for example: Skill level Training Available tools, the right equipment and information The speed of the service advisors building estimates Does the shop have workflow systems in place, and is it being managed AND (THIS IS THE ONE (..)

Service Advisor 189

Service Advisor Management Electricity IT 189

AutoShopOwner

SEPTEMBER 14, 2023

Sep 4, 2023 Additionally, there is another study going on about AI’s use as an automotive service advisor. bot was able to determine a medical diagnosis accurately about 72 percent of the time, based on the patient's symptoms and personal medical information.

Automotive Services 130

Automotive Services Automotive Service Advisor IT 130

AutoShopOwner

NOVEMBER 13, 2023

Complacency can set in when the good times are perceived as the norm and likely to continue, and the staff, particularly service advisors, don't stick to the sales process. As a business coach, I see this all too often. The bottom line is this: All auto repair shops go through ups and downs.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Auto Repair Car 130

Brake & Front End

APRIL 24, 2024

This allows the BCA-branded merchandise to reach every level of the distribution channel, from the parts professionals and service advisors who recommend BCA products to the technicians that install them.

Service Advisor 130

Service Advisor Management Automotive 130