DRIVE

APRIL 18, 2024

Beyond a given week’s promotions or the ongoing expertise of your technicians, shop culture often defines the customer experience. Jim Saeli The post GREAT CUSTOMER SERVICE THROUGH GREAT SHOP CULTURE! A thriving shop culture lays the groundwork for… Check out the entire column by Jim Saeli HERE in Ratchet+Wrench!

Customer Service 52

Customer Service Auto Repair 52

Automotive Fleet

OCTOBER 4, 2023

In recognition of Customer Service Week, Enterprise Fleet Management showcases how its Kentucky team infuses creativity and teamwork to grow its business by more than 650% in just over a decade.

Customer Service 98

Customer Service Management IT 98

Miracle Body and Paint

MARCH 12, 2024

Welcome to Miracle Body, where we pride ourselves on providing exceptional customer service in the world of collision repair. With years of experience and a commitment […]

Customer Service 52

Customer Service Collision Repair Auto Body Shop Body Repair 52

Miracle Body and Paint

SEPTEMBER 28, 2023

At Miracle Body and Paint, we understand the importance of customer service and satisfaction. That’s why we have made it our top priority to provide exceptional […]

Customer Service 52

Customer Service Auto Body Shop Body Repair Collision Repair 52

Miracle Body and Paint

JANUARY 13, 2024

At Miracle Body & Paint, we take pride in providing exceptional customer service […] Welcome to Miracle Body & Paint, the premier collision center serving San Antonio.

Customer Service 40

Customer Service Auto Body Shop Collision Repair Body Repair 40

RepairPal

MARCH 16, 2023

That’s why it’s essential to not only […] The post Small Gestures, Big Impact: The Importance of Personalized Customer Service appeared first on RepairPal Shops Blog: Modern Shop Owner. Without them, you wouldn’t be able to keep your doors open.

Customer Service 52

Customer Service IT 52

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five […] The post 5 Simple Tips for Better Customer Service as a Service Advisor appeared first on RepairPal Shops Blog: Modern Shop Owner.

Service Advisor 52

Service Advisor Customer Service 52

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.

Service Advisor 52

Service Advisor Customer Service Vehicle IT 52

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.

Service Advisor 52

Service Advisor Customer Service Vehicle IT 52

RepairPal

MARCH 16, 2023

That’s why it’s essential to not only provide them with quality products and services, but to also go the extra mile to make them feel appreciated and valued. In this article, we’ll explore some ways you can provide exceptional customer service that will leave a lasting impression on your customers.

Customer Service 52

Customer Service Media Car IT 52

AutoFix

SEPTEMBER 19, 2023

A major component in fostering this trust is exceptional customer service. But what does exceptional customer service entail? Bob Farrell, a legend in the service industry, provides a profound and simple answer: “Give them the pickle!” By embracing Bob Farrell’s “Give them the pickle!”

Auto Repair 40

Auto Repair Customer Service Auto Repair Shop Education 40

RepairPal

MARCH 16, 2023

That’s why it’s essential to not only provide them with quality products and services, but to also go the extra mile to make them feel appreciated and valued. In this article, we’ll explore some ways you can provide exceptional customer service that will leave a lasting impression on your customers.

Customer Service 40

Customer Service Media Car IT 40

Automotive Training Centre

FEBRUARY 1, 2024

Effective Warranty Administrators are vital in handling issues related to product warranties, applications, and claims, a significant part of a company’s operations and customer service efforts. Warranty Administrators often liaise between customers, service departments, and manufacturers.

Service Advisor 201

Service Advisor Customer Service Auto Mechanic Training Manufacturing 201

Automotive Training Centre

MARCH 27, 2024

While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. Looking Up: Parts Departments and Wholesale Service advisor training equips you with customer service skills and a strong understanding of car parts.

Service Advisor 246

Service Advisor Customer Service Technical Auto Mechanic Training 246

Automotive Training Centre

DECEMBER 29, 2023

Service advisor roles are best for sociable car lovers with a penchant for customer service and consulting. It’s the perfect entry-level position for anyone who wants to develop a broad knowledge of various automotive services.

Service Advisor 222

Service Advisor Automotive Services Auto Mechanic Training Customer Service 222

Automotive Training Centre

FEBRUARY 20, 2024

Customer Service Skills : As a personalized customer service experience continues to be paramount for modern drivers, good communication and customer service skills are essential for explaining technical information in understandable terms and building trust with clients.

Mechanic 204

Mechanic Auto Mechanic Training Technical Customer Service 204

Automotive Training Centre

APRIL 19, 2024

The responsibilities of a Fixed Operations Manager include managing service operations to ensure high-quality maintenance and repair services, overseeing the inventory and sale of auto parts and accessories, enhancing customer service, monitoring budgets, and leading the team to achieve departmental goals.

Management 222

Management Auto Mechanic Training Automotive Customer Service 222

Tire Review Magazine

MARCH 8, 2024

So, why would anybody pick Roger’s Tire Service over any other Ag dealer, tire dealer or shop in the Richwood area? Roger says it’s because the competition can’t beat his customer service or his relationship with people in the community. Our customer service is just unmatched by anybody else,” he says. “We

Customer Service 105

Customer Service Trucking Vehicle IT 105

Automotive Training Centre

MAY 1, 2024

Customer Service: It is important to manage customer expectations and handle inquiries with professionalism and empathy, especially when clients are stressed about significant damages and repair costs.

Insurance 205

Insurance Technical Auto Mechanic Training Collision Repair 205

Shop Marketing Pros

FEBRUARY 28, 2024

In this episode, Kim reviews the book “Unreasonable Hospitality” and talks about ways you can become so good at customer service and making your customers feel special, that the world would consider it unreasonable. EPISODE: 089 – Are You Being Unreasonable? This has quickly become one of Kim’s favorite books.

Hospitality 130

Hospitality Auto Repair Shop Auto Repair Customer Service 130

Automotive Training Centre

DECEMBER 6, 2023

This front-facing role requires workers to interact with customers directly, greeting them as they come in, answering their questions, managing complaints, and advising them on which services suit their specific needs. Service advisor training will prepare you to meet the demands of this dynamic career.

Service Advisor 273

Service Advisor Automotive Services Automotive Automotive Repair 273

Automotive Training Centre

MARCH 14, 2024

A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. Their expertise enhances their career trajectory and drives the advancement of service practices and customer service standards in the automotive sector.

Service Advisor 233

Service Advisor Technical Auto Mechanic Training Customer Service 233

Automotive Fleet

MARCH 27, 2024

Murali is responsible for leading Holman’s commercial client relations strategy and customer service efforts throughout North America.

Customer Service 59

Customer Service 59

AutoSuccess

OCTOBER 11, 2023

Dealerships can now provide exceptional customer service, armed with a deep understanding of every customer interaction. Ben Chodor, chief executive officer at CallRevu, emphasizes, “In today’s fiercely competitive automotive landscape, exceptional customer service is non-negotiable.

Customer Service 98

Customer Service Retail Automotive Management 98

Auto Profit Masters

SEPTEMBER 8, 2023

Improve Your Customer Service Quality customer service is essential if you want to keep people coming back to your shop and telling others about their good experiences. Elevating the level of your customer service will help ensure you get better reviews online and establish a positive reputation for your brand.

Car 130

Car Customer Service Automotive Services Media 130

Automotive Training Centre

SEPTEMBER 22, 2023

Prioritize Safety and Customer Service Safety takes center stage with the emergence of high-voltage systems in electric vehicles. In addition, you are keeping to safety standards to ensure you keep your customers safe. As a hybrid and electric vehicle mechanic, your customer service skills need to be top-notch.

Electric Vehicles 221

Electric Vehicles Mechanic Electricity Vehicle 221

Automotive Training Centre

NOVEMBER 15, 2023

They should also collaborate with colleagues and managers to identify bottlenecks and areas where processes can be improved, continually adapting and learning how to make the most of available systems, ensuring smoother service operations.

Service Advisor 273

Service Advisor Management Automotive Technical 273

BayIQ

SEPTEMBER 14, 2023

One way to streamline operations and enhance customer service is by investing in a reliable tire shop scheduling software. In today's fast-paced world, effective time management is crucial for any business, especially for tire shops. But with numerous options available, knowing what to look for is essential to make the right choice.

Software 100

Software Customer Service Management 100

Mitchell 1

APRIL 2, 2024

Due to high demand, we've expanded our shop management, Manager SE service of Active Recall automatic notifications to cover nearly all vehicles. Now, shops can build trust and confidence by reinforcing their commitment to safety and customer service.

Auto Repair Shop 59

Auto Repair Shop Auto Repair Management Customer Service 59

AutoSuccess

FEBRUARY 27, 2024

tells how Remora positions itself as the leading car dealer website provider, emphasizing its unique conflict-free approach, superior speed and effectiveness while offering unmatched customer service and technological advantages for dealerships since 2008. At NADA 2024 in Las Vegas, Christian Jorn, the CEO of Remora Inc.

Customer Service 98

Customer Service Car IT 98

Automotive Training Centre

MARCH 8, 2024

Enhanced Customer Service AI-driven chatbots and virtual assistants can provide real-time tracking updates, answer queries, and handle customer service requests efficiently. This automation allows dispatchers to focus on more complex tasks while maintaining high levels of customer satisfaction.

Auto Mechanic Training 235

Auto Mechanic Training Customer Service Software Management 235

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. Service advisors who undergo specialized training programs focus on improving their communication skills and customer service abilities.

Service Advisor 197

Service Advisor Finance Management Auto Mechanic Training 197

Automotive Training Centre

JANUARY 17, 2024

Excellent Service Is Your Secret Weapon as an Auto Body Estimator These days, your reputation as an independent auto body estimator is affected as much by your customer service as by your technical aptitude. Your reputation as an auto body estimator relies equally on customer service and technical skills.

Auto Body Shop 232

Auto Body Shop Insurance Auto Mechanic Training Collision Repair 232

Jalopnik

MARCH 28, 2024

Unfortunately this comes at the expense of the customer who has to contend with things like crappy customer service — credit checks before a test drive for instance — and worst of all, markups.… Dealers go wild when they get their hands on a new model, especially if it’s a limited edition or a performance model. Read more.

Customer Service 62

Customer Service 62

Automotive Training Centre

DECEMBER 12, 2023

Exceptional Customer Service In automotive sales, exceptional customer service isn’t just a luxury; it’s a necessity. Building lasting relationships with customers is vital, and this begins with a positive and memorable buying experience.

Automotive 231

Automotive Finance Auto Mechanic Training Customer Service 231

AutoVitals

DECEMBER 11, 2023

Integrating auto repair shop software designed to meet the demands of the independent auto repair industry will significantly streamline operations and enhance customer service. Vehicles have become more complex, and auto repair shops are busier than ever. Jump to.

Auto Repair Shop 89

Auto Repair Shop Auto Repair Software Management 89

Miracle Body and Paint

NOVEMBER 7, 2023

Miracle Body and Paint is the trusted choice in Windcrest, Leon Valley, and San Antonio, Texas for exceptional customer service and top-quality auto repairs. We prioritize […]

Auto Repair 52

Auto Repair Customer Service Auto Body Shop Body Repair 52