Automotive Training Centre

SEPTEMBER 27, 2023

A service advisor acts as an intermediary between the client and the technicians. In a supervisory capacity, a service advisor oversees workflow, ensures quality service, and manages customer relations. As you have been advised to do in service advisor training , approach with sensitivity and finesse.

Service Advisor 274

Service Advisor Auto Mechanic Training Management Auto Repair 274

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five […] The post 5 Simple Tips for Better Customer Service as a Service Advisor appeared first on RepairPal Shops Blog: Modern Shop Owner.

Service Advisor 52

Service Advisor Customer Service 52

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.

Service Advisor 52

Service Advisor Customer Service Vehicle IT 52

RepairPal

MARCH 17, 2023

As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.

Service Advisor 52

Service Advisor Customer Service Vehicle IT 52

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

Service Advisor 52

Service Advisor Automotive Services Automotive Customer Service 52

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. Service Advisors: Bridging Sales and Service in Automotive School As you’ll discover in automotive school , service advisors connect the sales and service worlds.

Service Advisor 205

Service Advisor Finance Management Auto Mechanic Training 205

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.

Service Advisor 190

Service Advisor Automotive Services Auto Mechanic Training Management 190

AutoSuccess

DECEMBER 11, 2023

Stella manages data input and operational processes just like a seasoned service advisor utilizing conversational AI. This empowers dealerships with the myKaarma product to provide an elevated level of customer service and operational efficiency, benefitting both customers and dealers alike.

Service Advisor 52

Service Advisor Customer Service Management Transportation 52

AutoSuccess

NOVEMBER 13, 2023

. “What’s so exciting is that we accomplished an intelligent read-write integration that enables STELLA to operate just like an employee at the dealership, with the ability to input data and manage operational codes just like a service advisor would do.”

Service Advisor 52

Service Advisor Management Customer Service Automotive 52

Automotive Training Centre

OCTOBER 11, 2023

Understanding the Role of a Shop Helper A shop helper assists in the daily operations of an automotive repair shop or service center. Their diverse responsibilities range from keeping the workspace tidy, handling tools, and assisting technicians to customer service tasks such as greeting clients and managing appointments.

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Automotive Auto Mechanic Training Mechanic Service Advisor 277

AutoSuccess

APRIL 9, 2024

The conversation reveals how Dealer Pay facilitates seamless transactions through mobile payments, wireless payment terminals and integrated dealership management systems (DMS), significantly enhancing the customer service experience and operational efficiency.

Service Advisor 52

Service Advisor Oil Change Customer Service Management 52

Shop Marketing Pros

JUNE 14, 2023

*Importance of Customer Experience (00:11:42)* Kieran emphasizes the importance of building an incredible product, brand, and customer experience to attract and retain customers. Explains how it can help with communication, responding to customers, and even writing marketing campaigns. *AI

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Customer Service 130

AutoSuccess

MARCH 14, 2024

While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Customer Service Index (CSI) Study, released recently. Power 2024 U.S. The 2024 U.S.

Service Advisor 52

Service Advisor Customer Service Vehicle Trucking 52

AutoSuccess

NOVEMBER 10, 2023

My years developing high-value solutions for OEMs ground into me several key takeaways: People use and run technology, but they always have people needs that only excellent customer service can address: • People want what they want (or need), and they want it now. Even robots will learn to expect the same. •

Software 52

Software Service Advisor Customer Service Automotive 52

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Media Auto Repair 130

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. Sam is a Service Advisor with Wrench. LaShane is known for a strong work ethic and exceptional customer service. Bryan is part of the customer service team with Lemon Squad. Alex is a service advisor on the Wrench team. " Alex W.

Service Advisor 40

Service Advisor Management Customer Service Oil Change 40

Autoflow

MAY 8, 2023

As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong.

Auto Repair 52

Auto Repair Auto Repair Shop Software Service Advisor 52

Autoflow

DECEMBER 14, 2023

Its digital vehicle inspection platform arose from years of real-life experience from people who saw opportunities to make shops run better: Send digital vehicle inspections with diagrams to your customer’s cell phone or email with a click and never miss a response. Tablets also save steps to update service advisors.

Auto Repair 83

Auto Repair Mechanic Auto Repair Shop Software 83

Brake & Front End

MARCH 21, 2024

If you think reflashing, reprogramming or programming is just an underhood or emissions exercise required only for engine control or transmission modules, you are wrong. Many modules that communicate on a serial data bus require programming a new module. This includes many ADAS modules that have sensors and the module integrated.

Vehicle 130

Vehicle Engineering Service Advisor Manufacturing 130

Brake & Front End

NOVEMBER 21, 2023

Many AWD systems came onto the market in the 1990s. Unlike 4×4 truck systems of the day, these systems were always engaged. Many of the early systems used electro-mechanical ways to manage the distribution of power to the four wheels. Most of these systems used viscous differentials and limited-slip differentials with special fluids inside.

Hydraulics 130

Hydraulics Vehicle Manufacturing Trucking 130

Brake & Front End

NOVEMBER 1, 2023

You’ve seen it a hundred times. A vehicle comes in with abnormal wear on a front tire. It looks like camber wear. One shoulder is badly worn, but the other front tire appears to be OK. You put it on your alignment machine and check camber and toe. Sure enough, camber on the wheel with the worn tire is out of specifications.

Vehicle 130

Vehicle Service Advisor Customer Service Engineering 130

Driver's Edge

FEBRUARY 23, 2024

Finding the Right Auto Repair Shop When it comes to finding the right Dallas car repair shop, it's essential to consider a few key factors that can make all the difference in the quality of service you receive. A shop with experienced, certified mechanics and a strong reputation is more likely to provide reliable service.

Auto Repair 52

Auto Repair Auto Repair Shop Oil Change Tire Rotations 52

Automotive Management Network

JANUARY 18, 2021

Integrates with shop management software so that service advisors can see customer profiles and lead sources based on the caller ID. Increases call coverage so that customers reach a real person instead of being instructed to leave a message during a situation where they need service urgently.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52

Institute for Automotive Business Excellence

SEPTEMBER 1, 2022

In my own experience I was privileged to lead a team that wanted to be the best automotive service and repair business in the industry. Our goal was to be the best and our directive was to provide top notch customer service to our clients to accomplish that mission. This shop produced $2.6M

Service Advisor 52

Service Advisor Customer Service Automotive Services Management 52

AutoSuccess

FEBRUARY 16, 2024

We had an opening for an express service advisor, and almost all the applicants for that position were men. Of course, stereotypes still run high in the automotive industry, and you can’t always be assured of a diverse applicant pool when putting up a job posting.

Management 52

Management Vehicle Emissions Testing Service Advisor 52

Tomorrow's Technician

JANUARY 29, 2024

Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. It’s excellent customer service.

Customer Service 130

Customer Service Engineering Check Engine Light Electronics 130

AutoSuccess

FEBRUARY 1, 2024

. • CRISP Phone Training for Service Departments: Enroll service advisors in an ongoing certification program designed to enhance their skills in handling service opportunity calls, declined services and overcoming customer objections.

Car 52

Car Service Advisor Utilities Customer Service 52

Brake & Front End

MAY 9, 2024

Anyone who works on brakes should be familiar with basic hydraulics and the various components that make up the hydraulic portion of the brake system. But, if you’re not as familiar with this subject as you should be, keep reading and we’ll refresh your memory. We’ll start at the heart of the system, which is the master cylinder.

Hydraulics 130

Hydraulics Preventative Maintenance Service Advisor Mechanic 130

Institute for Automotive Business Excellence

APRIL 15, 2020

That’s a value to your customers because it means you’ll likely catch problems before they occur. Is your staff consistently going above and beyond with each service offered? Customer service is huge when it comes to value – your clients don’t want to be just a number to your store, they want to feel like they are a top priority.

Service Advisor 52

Service Advisor Customer Service Oil Change Automotive Repair 52

AutoSuccess

DECEMBER 1, 2023

Surveys by customer service platform provider SQM note that the industry average first call resolution rate is 70% and 80% as “world-class.” According to customer support data from over 2,000 users of its reconditioning workflow software, Rapid Recon has a consistent Fixed-First-Time rate of 88.4%. “You

Hospitality 52

Hospitality Management Software Customer Service 52

Shop Marketing Pros

JUNE 9, 2023

Use it wisely and build the capacity to do the increased level of work at the highest quality and level of customer service. The most common phone skills issues we hear when listening to calls include: The service advisor sounds grumpy or hurried when answering the phone. Too much work is not actually too much work.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130