Automotive Management Network

JULY 13, 2023

From strategic planning to streamlined operations, get ready to shift gears and drive your auto repair shop to unparalleled success. Within the context of an auto repair shop, a business coach can provide invaluable guidance to navigate industry complexities, optimize processes, and fuel growth.

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Lankar

MARCH 2, 2020

Auto repair shops are more service driven. With their superior levels of customer service and by focus on developing customer loyalty, they tend to drive their business towards success. So, is marketing really important for an auto repair shop? The answer is, yes.

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AutoFix

JANUARY 25, 2024

The Power of Expert Coaching In the competitive auto repair industry , success hinges on strategic business management, exceptional customer service, and continuous growth. Why Choose AutoFix Auto Shop Coaching?

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Shop Marketing Pros

FEBRUARY 28, 2024

In this episode, Kim reviews the book “Unreasonable Hospitality” and talks about ways you can become so good at customer service and making your customers feel special, that the world would consider it unreasonable. Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast.

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BA Auto Care

JUNE 30, 2023

Founded in 1978 as British American Auto Care by England native Brian England, the auto repair shop quickly established its reputation for quality auto repair backed by 5-Star customer service. The individual customer’s driving habits drive the details of the plan.

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AutoFix

SEPTEMBER 19, 2023

The world of auto repair is a dynamic blend of technical expertise, customer service, and business acumen. The independent auto repair shop owner, as the epicenter of this universe, has a unique set of responsibilities.

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Automotive Management Network

JANUARY 18, 2021

What kind of telephone system does your auto repair shop use ? Many smaller shops use the traditional, landline phone systems that we are all familiar with. How do on-premise phone systems differ from hosted telephone systems, and how can expanded telephone features help a shop’s marketing and bottom line?

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Auto Profit Masters

JANUARY 9, 2024

Operating a successful auto repair shop will entail more than just automotive skills. Today, auto repair marketing software is available to help shop owners with many types of administrative and marketing tasks. Let’s look at a few of the benefits of investing in this software before you open your shop.

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AutoFix

SEPTEMBER 19, 2023

A major component in fostering this trust is exceptional customer service. But what does exceptional customer service entail? Bob Farrell, a legend in the service industry, provides a profound and simple answer: “Give them the pickle!” By embracing Bob Farrell’s “Give them the pickle!”

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AutoVitals

JANUARY 16, 2024

Efficiency, accuracy, and customer service are central to an auto repair shop's success. AutoVitals prioritizes fast and accurate point-of-sale integrations to ensure that shop and customer data is accurate. Writer, a leading shop management software. Writer, a leading shop management software.

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Auto Repair Shop Auto Repair Customer Service Software 52

Automotive Training Centre

MARCH 27, 2024

While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. Independent shops often have a more personal touch, allowing you to build strong relationships with your customers and experience greater autonomy in your work.

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Business Actualization

JUNE 6, 2023

These advancements in AI technology promise to enhance convenience and improve customer service. Artificial intelligence (AI) can transform the auto repair business in many ways, including the potential to revolutionize the direct link between customers and shop owners by providing accurate vehicle information based on real-time data.

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Automotive Training Centre

DECEMBER 6, 2023

This front-facing role requires workers to interact with customers directly, greeting them as they come in, answering their questions, managing complaints, and advising them on which services suit their specific needs. Service advisor training will prepare you to meet the demands of this dynamic career.

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AutoVitals

DECEMBER 28, 2023

In addition to excellent repair work and customer service, you must understand and master the art of marketing. However, most independent auto repair shops do not have a dedicated marketing specialist.

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Shop Marketing Pros

JUNE 14, 2023

*The need to promote trade schools (00:09:24)* Kieran discusses the need to change the narrative around college and promote trade schools to solve the problem of student loan debt and the technician shortage in the auto repair industry. The hosts compare it to the Ritz Carlton and Chick-fil-A.

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Automotive Training Centre

NOVEMBER 15, 2023

Service Advisors are like PR professionals in the automotive industry. This public-facing position requires the skill and organizational acumen to direct workflow in the auto repair shop while ensuring a harmonious relationship not only between customers and technicians but also between colleagues in the workshop or dealership.

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AutoVitals

APRIL 13, 2023

For small business owners, operating multiple auto repair shops is a complex endeavor that requires a great deal of coordination and attention to detail.

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RepairPal

FEBRUARY 7, 2024

Customers heavily rely on your auto repair shop to fix their vehicles and provide a reliable and trustworthy service experience. Here are 5 ways that your shop can build trust with automotive customers.

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AutoFix

APRIL 19, 2024

As experts in auto repair shop consulting , we understand the common pitfalls that many shop owners face and how to steer clear of them. At AutoFix Auto Shop Coaching, our goal is to help you thrive in this competitive industry by offering proven strategies and guidance.

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Automotive Training Centre

JANUARY 17, 2024

As an independent auto body estimator, staying updated helps build a stellar reputation. Engage with local auto repair shops, insurance companies, and car dealerships. The more people know about your services, the more likely you will get referrals. Attend industry events, workshops, and seminars.

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Shop Marketing Pros

JUNE 9, 2023

Marketing for the auto shop professional. Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. Let’s get started.

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Auto Repair Shop Auto Repair Management Education 130

Bolt on Technology

FEBRUARY 28, 2024

Missed appointments are the bane of any auto repair shop's existence. Fortunately, there are innovative solutions for managing appointments and enhancing customer communication. They create scheduling headaches and can negatively impact many areas of your business.

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AutoInc.

MARCH 6, 2024

Technical Focus: Since most auto shop owners come from a technical background, they may prioritize technical training over leadership development. Time Constraints: Running an auto repair shop can be time-consuming, feeling caught up in the day to day. Don’t attack.

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Automotive Training Centre

NOVEMBER 2, 2023

Encourage satisfied customers to leave reviews and ratings on platforms like Google My Business to boost your credibility. As an independent auto detailer, the key to success lies in how you market your services. Collect feedback from your customers and actively listen to their concerns or suggestions.

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Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. By now, most shops use shop management software to optimize workflows and processes. Using tablets in auto repair bays truly made for a game-changer. Why Use a Tablet for Your Auto Repair Shop?

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AutoFix

MARCH 22, 2024

AutoFix Auto Shop Coaching , spearheaded by Chris Cotton , believes that a well-trained and motivated team is the backbone of any successful auto repair shop. Investing in ongoing technical training ensures your team stays updated on the latest automotive technologies and repair techniques.

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Bolt on Technology

NOVEMBER 10, 2023

As an auto repair shop owner, you know that building trust with customers is essential for long-term success. In an industry often plagued by skepticism and misconceptions, it's crucial to address common concerns and showcase your shop's commitment to quality service.

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Autoflow

NOVEMBER 3, 2023

Why Quality Control Matters for Auto Repair Shops By taking care of the details on every repair order, you set a higher standard that will pay off for your auto repair shop. Its systems work for auto repair shops and other businesses in the automotive industry. Book a demo today.

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Solera

MAY 8, 2023

Our high-powered automotive repair software tools go beyond just simplifying the management of your auto repair shop. Like a Driver Assistant, but for auto repair shops. Identifix Shop Manager enables you to maximize the amount of money made on each vehicle repair. Try a demo today!

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Driver's Edge

FEBRUARY 23, 2024

Finding a reliable auto repair shop that understands the specific needs of your vehicle is crucial for maintaining its longevity and performance. A shop with experienced, certified mechanics and a strong reputation is more likely to provide reliable service.

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Driver's Edge

MARCH 26, 2024

Professional repairs: Seeking help from auto repair experts can save you time and hassle, as they have the skills and equipment to diagnose and fix issues accurately, preventing further damage. Remember — a little preventive maintenance goes a long way in saving you time and money on auto repairs.

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Autoflow

SEPTEMBER 13, 2023

Your auto repair shop thrives when you focus on loyal customers, not chasing new ones. Therefore, automotive customer retention should influence every business decision, from marketing strategies to service offerings. Conversely, shops who rush customers through and offer shoddy work have higher turnovers.

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AutoFix

SEPTEMBER 6, 2023

In the world of automotive repair, where technology is advancing at a rapid pace, it is crucial for independent auto repair shop owners to stay ahead of the curve. Incorporate Soft Skills: While technical knowledge is vital, soft skills like communication, customer service, and teamwork are equally crucial.

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AutoFix

APRIL 15, 2024

This could mean investing in new technology that initially seems financially daunting or expanding your services in ways that require learning and adaptation, which can feel like a high-stakes gamble. In the context of an auto repair shop, this means setting up your business so efficiently and innovatively that competition becomes irrelevant.

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AutoFix

APRIL 6, 2024

By Coach Chris Cotton In the dynamic world of auto repair, the road to success is not just about offering top-notch service but also ensuring your business is on the right trajectory for growth. Our philosophy, Save Our Shop, is not just a mantra; it’s a commitment to the betterment of your business.

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The Mechanic Doctor

JUNE 23, 2023

The Mechanic Doctor - Resources for Amateur and Pro Auto Mechanics In today’s fast-paced digital world, it has become essential for businesses to leverage the power of online platforms to promote their products and services. This holds true even for auto repair shops looking to attract new customers and retain existing ones.

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Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. At Shop Marketing Pros, we tend to work with the best of the best shops. Comeback Rate or Customer Satisfaction I put these two together because they work hand-in-hand. It’s also your job to make the client happy.

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