Wait Customers Reduces Production
AutoShopOwner
OCTOBER 7, 2023
When I was in business, I knew the value of Wait Customers. BUT, I clearly defined what that meant. With vehicle visits way down to what it was, we need to be careful not to have too many customers waiting for service. You need the time to inspect the vehicle and time to perform the work you want to sell. I had a rule: A wait customer is a low mileage vehicle, scheduled for a basic oil change service or tire rotation, or a vehicle that has been recently in for a major service or repair, and now
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