Shop Marketing Pros

FEBRUARY 28, 2024

In this episode, Kim reviews the book “Unreasonable Hospitality” and talks about ways you can become so good at customer service and making your customers feel special, that the world would consider it unreasonable. This has quickly become one of Kim’s favorite books.

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Hospitality Auto Repair Shop Auto Repair Customer Service 130

Shop Marketing Pros

JUNE 14, 2023

*Importance of Customer Experience (00:11:42)* Kieran emphasizes the importance of building an incredible product, brand, and customer experience to attract and retain customers. The hosts compare it to the Ritz Carlton and Chick-fil-A.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Customer Service 130

AutoSuccess

DECEMBER 1, 2023

Matt Hubiak, the director of preowned operations, explains: “To deliver the best customer experience, we partner with companies who want to battle alongside us. I want to take their product — along with my employees, technology and my expectations of what hospitality is — to deliver our promise to our customers,” he says.

Hospitality 52

Hospitality Management Software Customer Service 52

Jalopnik

DECEMBER 6, 2023

We asked earlier this week what are the worst things about driving in the winter. Unsurprisingly, no reader commented that it was their poor driving skills. There was a wide variety of replies ranging from unprepared drivers and unaware pedestrians to the headaches of just dealing with the ice and snow. Without… Read more.

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Customer Service IT Hospitality 53

Jalopnik

NOVEMBER 2, 2023

A hotel valet meant to be parking an Audi RS7 at a Baltimore hotel decided to take the luxury car on a joyride, according to police. The valet then claimed that the car was stolen from him while he was at a car meet. The police found the Audi abandoned and completely destroyed, with the car’s owner waking up to the… Read more.

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Car Customer Service Hospitality Vehicle 53