Tire Review Magazine

JANUARY 28, 2024

In her 12 years with SRNA, Cotter has supported both the Falken and Dunlop Motorcycle brands, holding positions in business analysis and customer service. “My My years of experience serving customers and supporting various parts of the business have prepared me to take this next step in my career,” Cotter said.

Management 52

Management Customer Service 52

Tire Review Magazine

JANUARY 28, 2024

In her 12 years with SRNA, Cotter has supported both the Falken and Dunlop Motorcycle brands, holding positions in business analysis and customer service. “My My years of experience serving customers and supporting various parts of the business have prepared me to take this next step in my career,” Cotter said.

Management 52

Management Customer Service 52

Tire Review Magazine

MARCH 8, 2024

So, why would anybody pick Roger’s Tire Service over any other Ag dealer, tire dealer or shop in the Richwood area? Roger says it’s because the competition can’t beat his customer service or his relationship with people in the community. Our customer service is just unmatched by anybody else,” he says. “We

Customer Service 105

Customer Service Trucking Vehicle IT 105

Tire Review Magazine

MAY 7, 2024

“By expanding our platform with this tailored feature set, we empower tire shops and auto repair businesses to streamline their operations and elevate customer service,” Taylor Fuqua, chief technology officer of Tekmetric said. Tekmetric Tire Suite is a paid add-on to Tekmetric subscriptions.

Management 52

Management Auto Repair Software Electronics 52

Tire Review Magazine

MAY 7, 2024

“By expanding our platform with this tailored feature set, we empower tire shops and auto repair businesses to streamline their operations and elevate customer service,” Taylor Fuqua, chief technology officer of Tekmetric said. Tekmetric Tire Suite is a paid add-on to Tekmetric subscriptions.

Management 52

Management Auto Repair Software Electronics 52

Tire Review Magazine

DECEMBER 19, 2023

Kugel also shares insights on the company’s operational efficiencies, strategic customer service methodologies and overall customer engagement. The post Tire Agent Hopes to Reinvent the Online Tire Retail Buying Experience appeared first on Tire Review Magazine. Want more What’s Treading? Click here.

Retail 98

Retail Customer Service IT 98

Tire Review Magazine

DECEMBER 19, 2023

Kugel also shares insights on the company’s operational efficiencies, strategic customer service methodologies and overall customer engagement. The post Tire Agent Hopes to Reinvent the Online Tire Retail Buying Experience appeared first on Tire Review Magazine. Want more What’s Treading? Click here.

Retail 98

Retail Customer Service IT 98

Tire Review Magazine

NOVEMBER 29, 2023

Contacting Sentury Tire’s customer service or the authorized dealers should provide guidance on the recall process and how to get the affected tires replaced. The post Sentury Tire Voluntarily Recalls Batch of Passenger Tires appeared first on Tire Review Magazine.

Customer Service 52

Customer Service Manufacturing IT 52

Tire Review Magazine

FEBRUARY 9, 2024

“Aligned in our commitment to exceptional customer service and providing quality products at an affordable price, this partnership with BV Pneus is a celebration of shared family values and a promising venture.” The post Cosmo Tires to open retail store in South America appeared first on Tire Review Magazine.

Retail 52

Retail Customer Service Trucking Car 52

Tire Review Magazine

FEBRUARY 9, 2024

“Aligned in our commitment to exceptional customer service and providing quality products at an affordable price, this partnership with BV Pneus is a celebration of shared family values and a promising venture.” The post Cosmo Tires to open retail store in South America appeared first on Tire Review Magazine.

Retail 52

Retail Customer Service Trucking Car 52

Tire Review Magazine

OCTOBER 30, 2023

By controlling their logistics, they could ensure better efficiency, superior customer service, and enhanced profitability. The post Where the Road Ends and the Show Begins: The Road to AAPEX S2E10 appeared first on Tire Review Magazine. One of the biggest takeaways was Transtar’s decision to bring their fleet in-house.

ASE 98

ASE Customer Service Automotive Car Parts 98

Tire Review Magazine

JUNE 30, 2023

Michelin said ONCall, which provides mechanical and tire roadside service, towing and live tracking – allows customers to access FixPix, Michelin’s digital app, where geocoded photos taken at the site of the breakdown are stored, allowing customers to see the damage and know the right service was provided.

Customer Service 52

Customer Service Mechanic IT 52

Tire Review Magazine

JANUARY 16, 2024

Training solutions: Comprehensive mobile trainings include access to product knowledge, customer service skills, technical fundamentals and safety standards. The post TireHub reveals TireHub Plus program appeared first on Tire Review Magazine.

Finance 52

Finance Customer Service Retail Technical 52

Tire Review Magazine

JANUARY 16, 2024

Training solutions: Comprehensive mobile trainings include access to product knowledge, customer service skills, technical fundamentals and safety standards. The post TireHub reveals TireHub Plus program appeared first on Tire Review Magazine.

Finance 52

Finance Customer Service Retail Technical 52

Tire Review Magazine

JANUARY 16, 2024

” In this episode of What’s Treading, Olson, explains how the Treads direct-to-consumer mobile app subscription service can simplify the car maintenance process. He also details how the company’s growth strategy involves partnering with a range of service providers, from small businesses to large national brands.

Customer Service 98

Customer Service Car Vehicle Software 98

Tire Review Magazine

MARCH 13, 2024

president of McCarthy Tire, kicked off the meeting with a state of the union address that emphasized the company’s core value, “Because of the Customer, We Exist” Attendees also participated in interactive workshops designed to improve communication, customer service and stress management. John McCarthy Jr.,

Customer Service 52

Customer Service Management Trucking IT 52

Tire Review Magazine

MARCH 13, 2024

president of McCarthy Tire, kicked off the meeting with a state of the union address that emphasized the company’s core value, “Because of the Customer, We Exist” Attendees also participated in interactive workshops designed to improve communication, customer service and stress management. John McCarthy Jr.,

Customer Service 52

Customer Service Management Trucking IT 52

Tire Review Magazine

DECEMBER 19, 2023

Kugel discusses how maintaining a competitive edge in the tire industry goes beyond low pricing, finding the secret to success by focusing on value-added services and the overall buying experience. The post Tire Agent Hopes to Reinvent the Online Tire Retail Buying Experience appeared first on Tire Review Magazine.

Retail 52

Retail Customer Service IT 52

Tire Review Magazine

DECEMBER 19, 2023

Kugel discusses how maintaining a competitive edge in the tire industry goes beyond low pricing, finding the secret to success by focusing on value-added services and the overall buying experience. The post Tire Agent Hopes to Reinvent the Online Tire Retail Buying Experience appeared first on Tire Review Magazine.

Retail 52

Retail Customer Service IT 52

Tire Review Magazine

OCTOBER 21, 2023

7, 14 and 21 designed to enhance the skills and knowledge of tire shop sales personnel so that they can add value to every customer interaction. Session one will center on the customer, maintaining and enhancing self-esteem and providing efficient customer service. Classes will meet virtually on Tuesdays from 10 a.m.

Retail 52

Retail Customer Service IT 52

Tire Review Magazine

FEBRUARY 23, 2024

The Top Shop Award is designed to recognize extraordinary and elite independent tire dealers across the country who exemplify quality, innovation, service excellence and professionalism in all they do. These tire dealers and their stellar teams are always raising the bar of what quality customer service looks like in the tire business.

Customer Service 45

Customer Service IT 45

Tire Review Magazine

NOVEMBER 13, 2023

The shipments and customer service were not ideal, so we are looking to improve on that the next few years with this new location.” The post Kenda’s Martin Wheel Holds Groundbreaking in Ohio appeared first on Tire Review Magazine. “The old facility certainly limited the growth potential because the operation was not efficient.

Manufacturing 98

Manufacturing Customer Service IT 98

Tire Review Magazine

JANUARY 8, 2024

Chief Sales Officer Todd Weber announced the organizational change as part of a lengthy review of staffing and support initiatives as well as a desire to improve alignment in customer service and operational consistency efforts across markets.

Customer Service 52

Customer Service IT 52

Tire Review Magazine

JANUARY 8, 2024

Chief Sales Officer Todd Weber announced the organizational change as part of a lengthy review of staffing and support initiatives as well as a desire to improve alignment in customer service and operational consistency efforts across markets.

Customer Service 52

Customer Service IT 52

Tire Review Magazine

JANUARY 16, 2024

” In this episode of What’s Treading, Olson, explains how the Treads direct-to-consumer mobile app subscription service can simplify the car maintenance process. The post Treads app aims to steer drivers to tire dealers using AI appeared first on Tire Review Magazine. Go ahead, you’re already here – take a listen!

Customer Service 52

Customer Service Car Vehicle Software 52

Tire Review Magazine

JANUARY 16, 2024

” In this episode of What’s Treading, Olson, explains how the Treads direct-to-consumer mobile app subscription service can simplify the car maintenance process. The post Treads app aims to steer drivers to tire dealers using AI appeared first on Tire Review Magazine. Go ahead, you’re already here – take a listen!

Customer Service 52

Customer Service Car Vehicle Software 52

Tire Review Magazine

OCTOBER 31, 2023

14% of our respondents said they use their own tools for growth, citing better customer service, having the best value in the area and creating their own rewards programs. The post Plan to Protect Your Shop’s Growth appeared first on Tire Review Magazine. The answer is in the data. What is your succession plan?

Utilities 59

Utilities Customer Service Manufacturing IT 59

AutoSuccess

NOVEMBER 10, 2023

My years developing high-value solutions for OEMs ground into me several key takeaways: People use and run technology, but they always have people needs that only excellent customer service can address: • People want what they want (or need), and they want it now. Even robots will learn to expect the same. •

Software 52

Software Service Advisor Customer Service Automotive 52

Tire Review Magazine

OCTOBER 27, 2023

. “You’ve then lost that customer because of amber TPMS lights coming on due to improper repairs.” ” He adds that many dealers view tire repairs as an unprofitable hassle rather than an essential customer service. For a lot of shops, it’s a way to keep the customer from going anywhere else.

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Tire Repair Consulting Manufacturing Customer Service 98

Tire Review Magazine

MAY 20, 2024

Don’t forget to follow us on Instagram and Facebook and subscribe to our YouTube channel for more tire, service and shop operations videos. The post Understanding the different types of tire customers appeared first on Tire Review Magazine.

Consulting 52

Consulting Customer Service IT 52

Tire Review Magazine

DECEMBER 8, 2023

During a press conference at AAPEX, the group’s message was simple: Updating TPMS tool software allows techs to prevent TPMS service issues and avoid unnecessary delays, leading to better customer service. The post TPMS Suppliers See Progress from Tool Update Campaign appeared first on Tire Review Magazine.

Software 52

Software Technical Manufacturing Customer Service 52

AutoSuccess

JANUARY 29, 2024

This connected system facilitates more efficient data sharing and process management, enhancing overall operational efficiency and customer service. “It They underscore a commitment to transparency and customer service, essential qualities in navigating the intricate landscape of automotive sales.

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Management Vehicle Customer Service Car Dealership 97

Tire Review Magazine

SEPTEMBER 27, 2023

Continuous training and education for techs, a marketing strategy that builds brand consistency for all locations and providing excellent customer service – meaning clean lobbies, loaner cars, and technicians that treat customers like family. What does Telle, an independent tire dealer, attribute its success over competition to?

Retail 52

Retail Customer Service Education Car 52

AutoSuccess

APRIL 5, 2024

The rise of digital communication in some of the largest dealers in the country, underscored by the adoption of dealership texting software, signifies a broader trend toward more agile, responsive and personalized customer service.

Software 97

Software Automotive Customer Service Utilities 97

AutoSuccess

DECEMBER 7, 2023

Outsourcing allows car dealerships to streamline operations and their employees to focus on what they do best — sales and customer service. Outsourcing title work also provides an ideal solution when staff goes on vacation or turnover occurs.

Car Dealership 97

Car Dealership Finance Automotive Marketing Customer Service 97

Tire Review Magazine

MAY 17, 2024

With a legacy dating back to 1975, Leipold Tire has become a community staple, and Ben says the company’s secret to success is a combination of adaptability and great customer service. The post Leipold Tire co-owner describes how K&M Tire has helped fuel a successful business appeared first on Tire Review Magazine.

Customer Service 40

Customer Service Electricity Electric Vehicles Electric Cars 40

AutoSuccess

OCTOBER 3, 2023

Enhancing Service Transparency and Efficiency Service departments are also feeling the impact of the digital shift. Transparency and efficiency are not just buzzwords; they are essential components of modern customer service.

Automotive 52

Automotive Utilities Customer Service Vehicle 52