Thu.Nov 16, 2023

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From the Magazine: Unraveling the customer service paradox

Auto Service World

A field test found that our advisors seem off-put by customers. We need to change that The post <span style=color:#ff0000>From the Magazine:</span> Unraveling the customer service paradox appeared first on Auto Service World.

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R.O. Writer Donates Software to Old Colony Regional Vocational Technical High School in a Philanthropic and Strategic Partnership

R.O. Writer

Leading automotive shop software provider celebrates 15 years of giving back November 16, 2023: R.O. Writer, the market leader in auto repair shop management solutions, today celebrated 15 years of donating The post R.O. Writer Donates Software to Old Colony Regional Vocational Technical High School in a Philanthropic and Strategic Partnership appeared first on R.O.

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The top stolen vehicles of the year

Auto Service World

Auto thefts reached new highs in 2022 with Ontario and Quebec hit hardest. A new report examines what vehicles thieves are setting their sights on. The 2020 Honda CR-V maintained its spot at the top of the list as the … The post The top stolen vehicles of the year appeared first on Auto Service World.

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An Introduction to Wheel Alignment Theory for Those in Automotive Technology Training

Automotive Training Centre

In today’s vehicles, steering, and suspension systems demonstrate how solid geometry concepts find practical application. Wheel alignment combines various steering and suspension geometry aspects to deliver safe, smooth handling, a comfortable ride, and extended tire durability. If you’re currently undergoing automotive technology training, it’s crucial to grasp the concept of wheel alignment and its role in supporting the smooth operation of vehicles.

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The Mufflerman acquires five shops

Auto Service World

Four Greater Toronto Area automotive repair and tire shops plus one in Guelph have been acquired by The Mufflerman. The five locations are under the EuroMechanic banner, specializing in repair, service and tires for European vehicles. They are co-branded with … The post The Mufflerman acquires five shops appeared first on Auto Service World.

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What Constitutes Custom Color in Automotive Refinish?

Tomorrow's Technician

What exactly constitutes a custom color? Aren’t there a finite amount of colors based on the color wheel, and haven’t we already discovered them all? Can we simply “cocktail” leftover paint into something custom? Do we see custom colors eventually in OEM offerings? Naturally, while the answers may be as varied as we are — eye of the beholder and all that — I’d submit we generally know it when we see it.

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Fall 2023

Auto Service World

The post Fall 2023 appeared first on Auto Service World.

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Tesla Model 3 Is the Car That Failed the Most in Germany's Mandatory Vehicle Inspection

autoevolution

All European countries that I am aware of try to make sure used cars are in good condition to keep on the road. This is why they promote regular inspections, which varies from country to country. The Tesla Model 3 has just started going through these inspections in Germany, and it has already earned an unpleasant title: the vehicle with the most inspection failures among 111 other models.

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Nylon Fuel Line Repair Techniques

Tomorrow's Technician

Many jobs require special tools. Sometimes you absolutely need them, and sometimes you can get away without. The buying decision involves multiple factors: How expensive is the tool, how often will you do the job, how hard is it without the special tools and is quality affected adversely if you don’t use them? Often the question is answered by doing a job once, maybe getting it done successfully, but deciding you won’t do it again without the special tools.

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Watch as submerged Tesla Model X at Florida boat ramp burns underwater

Autoblog: Car News

Filed under: Video , Green , Weird Car News , Tesla , SUV , Electric , Luxury , Performance Continue reading Watch as submerged Tesla Model X at Florida boat ramp burns underwater Watch as submerged Tesla Model X at Florida boat ramp burns underwater originally appeared on Autoblog on Thu, 16 Nov 2023 10:13:00 EST. Please see our terms for use of feeds.

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Protecting Carbon Fiber Wheels During Service

Tomorrow's Technician

When a high-end sports car or supercar rolls into your shop, one thing is certain when servicing this type of wheel assembly: Those rims are expensive, so protect the wheel at all costs. This is especially true with today’s composite wheels, and, in particular, carbon fiber wheels. Carbon fiber wheels are made from a composite and injected with a resin to create their shape.

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Watch a speeding Dodge Charger go airborne, get hit by a bus midair, destroy a restaurant

Autoblog: Car News

Filed under: Video , Weird Car News , Sedan Continue reading Watch a speeding Dodge Charger go airborne, get hit by a bus midair, destroy a restaurant Watch a speeding Dodge Charger go airborne, get hit by a bus midair, destroy a restaurant originally appeared on Autoblog on Thu, 16 Nov 2023 09:07:00 EST. Please see our terms for use of feeds.

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Kia EV Models Set All-Time October Sales Record

Tomorrow's Technician

Kia America announced that its Kia EV models saw a year-over-year increase of 83%, with the EV6, in particular, setting an all-time October sales record, surging by 30% compared to the same month the previous year. “The upcoming 2024 EV9, set for release soon, has already garnered significant consumer interest with pre-orders, establishing its presence in the competitive electric SUV segment from the start,” Eric Watson, vice president, sales operations, said.

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2024 Wagoneer/Grand Wagoneer's All-New Hurricane I-6 Makes Range Rovers Sweat

autoevolution

Fifteen years ago, Jeep was a laughable 4x4 brand clowned for shoddy build quality, poor build materials, and being sold by people who preferred accountants in high-ranking brand positions instead of designers and engineers. A decade and a half can do wonders for PR. But no two SUVs did more to ameliorate Jeep's reputation in North America than the Wagoneer and Grand Wagoneer.

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Lexus, Honda continue to dominate Residual Value Awards

Auto Remarketing

It’s about repeat champs when it comes to the winners of the J.D. Power 2024 U.S. ALG Residual Value Awards. For the fourth year in a row, Lexus earned the top prize among premium brands, and Honda led mass-market brands for the third consecutive year. The awards recognize vehicle models projected to hold the highest percentage of their manufacturer’s suggested retail price following a three-year period of ownership.

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Subaru Recalls Crosstrek, Forester, Legacy, Outback Over Inhibitor Switch Failure

autoevolution

First and foremost, inhibitor switch refers to a safety device that prevents a given vehicle from starting unless certain system conditions are fulfilled. For example, if the gear lever isn't in the park or neutral positions. Also known as neutral safety switch, this device prompted a 95,830-vehicle recall at Subaru. Recalled vehicles include the 2021 model year Crosstrek, the ( continue reading.

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Chevrolet Silverado Takes Home 2023 Fleet Truck of the Year

Automotive Fleet

Dominate the road with the 2023 Fleet Truck of the Year - the Chevrolet Silverado. This full-size pickup’s power, efficiency, and work-ready fea-tures make it the top choice for professional fleet managers.

Trucking 104
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5 Greatest Chevy SS Models From the Golden Age of Muscle Cars

autoevolution

During the 1960s and 1970s, some of the most impressive, performance-oriented Chevys were equipped with the legendary SS package. As the horsepower war was heating up during the late 1950s and early 1960s, Detroit's biggest carmakers began offering high-performance options for an. ( continue reading.

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What’s Needed to Truly Establish a Digital Presence for Used Auto Dealers, Lenders and OEMs

AutoSuccess

The auto industry has been laser-focused on digitizing the retail shopping experience for several years, especially since the pandemic in 2020. However, the right digital retail strategy for today’s used dealer goes beyond up-leveling a dealer’s web presence. This thinking has evolved, and many in the industry now realize that the sweet spot consumers want when shopping for a car will take a true omni-channel approach — where customers want to research and build deals online, but still appear in

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Subaru Recalls Crosstrek, Impreza, Forester, WRX Over Issue Concerning Front Driveshafts

autoevolution

Subaru of America is recalling a handful of vehicles equipped with improperly manufactured front driveshaft assemblies. The gist of it is that the outer race is prone to cracking. If the outer race breaks, that would obviously result in the loss of motive power. No fewer than four part numbers are listed in the document attached below, namely front driveshaft assemblies 28321VC020, 28321SJ010, 28321FN030, and 28321FN000.

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Apollo Tyres to Rebuild Netherlands Warehouse

Tire Review Magazine

Apollo Tyres announced its primary tire warehouse in Enschede, the Netherlands, is to be partially rebuilt to improve operational efficiency and reduce its environmental impact. Scheduled to reopen in February 2025, the 25,000 m2 (approx. 269,097 sq. ft.) warehouse will be redeveloped on the existing site by Heylen Warehouses, a private logistics and semi-industrial real estate company.

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Hardsider Is a Two-Piece Truck Camper With Innovative Hard Walls That Fold Like Origami

autoevolution

Seen as some kind of hybrid solution between tent campers and travel trailers, hard-sided pop-up campers have been gaining popularity lately. The latest such offering comes from Ohio-based startup Hardsider in the form of a two-piece topper that combines a military-grade truck rack and a removable pop-up roof. When it comes to exploring the outdoors and camping adventures, nothing beats a good old-fashioned pickup truck.

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Apollo Tyres to Rebuild Netherlands Warehouse

Tire Review Magazine

Apollo Tyres announced its primary tire warehouse in Enschede, the Netherlands, is to be partially rebuilt to improve operational efficiency and reduce its environmental impact. Scheduled to reopen in February 2025, the 25,000 m2 (approx. 269,097 sq. ft.) warehouse will be redeveloped on the existing site by Heylen Warehouses, a private logistics and semi-industrial real estate company.

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Tom Cruise's Smashed One-Wheel Stunt Motorcycle Is One Expensive Piece of Memorabilia

autoevolution

In his own words, Tom Cruise would do anything for his fans and the art of cinematography in a more general sense, whatever that might entail. If that means wrecking half a dozen Honda dirtbikes just to get a scene right, then so be it. That's not to say the resulting "trash" can't be further capitalized. In mid-October, a very strange item popped up for auction on Norwegian auction s. ( continue reading.

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Hyundai, Kia must face insurance company lawsuits over car thefts

Autoblog: Car News

Filed under: Weird Car News , Hyundai , Kia , Insurance , Safety Continue reading Hyundai, Kia must face insurance company lawsuits over car thefts Hyundai, Kia must face insurance company lawsuits over car thefts originally appeared on Autoblog on Thu, 16 Nov 2023 13:50:00 EST. Please see our terms for use of feeds.

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Toyota Tundra Drag Races Older Siblings, Unsurprisingly Beats Them Both

autoevolution

The Fast Lane has recently pitted all three generations of the long-running Toyota Tundra against each other. At nearly a mile above sea level in Colorado, that is, on a runway. Given that both the first and second generations of the Tundra boast naturally-aspirated V8 engines, the third generation is – without a shadow of a doubt – the favorite here.

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The Importance of Effective Collaboration for Service Advisor Training Students

CATI

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop. The success of a service advisor can depend on how they foster effective collaboration among the various departments in a workshop.

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2-in-1: 1964 Chevy Impala SS Sells With Standard Brother, Complete Duo

autoevolution

With Chevrolet already giving the finishing touches to a new-generation Impala due in 1965, the 1964 model year witnessed only subtle occasional improvements. One of the most notable was the return of the 409 engine as a big-block option, fitting the SS version like a glove. Someone on eBay is selling not one but two separate and complete Imp. ( continue reading.

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iDVI Powered by Autoflow Partners with American Auto Guardian, LLC to Expedite the Warranty Claims Inspection Process

Autoflow

Dallas, TX – Autoflow announces its partnership with American Auto Guardian, LLC (AAGI), an industry leader in developing, marketing, and administering vehicle service contracts and other automotive aftermarket products. Serving agents, dealers, and drivers in North America, AAGI’s products are backed by long-term relationships with “A” rated insurers. “ AAGI’s commitment to offering outstanding customer service makes the partnership with Autoflow a perfect pairing.

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Hyundai Will Sell Cars on Amazon, You Can Buy the New Santa Fe Online Next Year

autoevolution

Amazon is about to add cars to the massive product range that it already sells online. Hyundai has signed a partnership with Amazon, as announced by both companies ahead of the Los Angeles Auto Show. Starting next year, the deal will enable the carmaker to sell cars on Amazon. The car purchase experience as we know it is about to end. We will soon resort to buying them online and having them delivered home.

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Engine Compression – What Can Cause, Low Or No Compression

Danny’s Engineportal

Danny's Engineportal - Helping Solve Automotive Engine Problems Danny Bender Engine Compression – What Can Cause, Low Or No Compression Danny's Engineportal So, Engine Compression is the pressure created, inside each of the engine’s cylinders. And, low or no compression leads to, incomplete combustion and misfires. Symptoms of low engine compression can be, an illuminated (CEL), and [.

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What Do Subaru, BMW and Porsche Drivers Have in Common?

autoevolution

Not to be included in a derogatory way as being part of the so-called 'woke culture,' but is automotive marketing still a significant contributor to car crashes? Some say that it is, while others continue to believe that it is all poppycock. I'm still determining what part of the fence I am in this predicament, but plenty of proof suggests people are highly susceptible to well-made advertisements. ( continue reading.

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2025 Lucid Gravity Is Queen Of The Electric SUVs With A 440-Mile Range

Jalopnik

Californian startup Lucid took a bold approach for its introduction to the world, launching in 2021 with the phenomenal Air , a large electric luxury sedan that entered a small, competitive segment of the auto market. Despite garnering tons of acclaim—including from me—the Air has been a slow seller and the brand has… Read more.

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This 1957 Ford F-100 Panel Van Is a Tiny Retro Camper With a Westfalia Pop-Top

autoevolution

During the motorhome and camper craze of the 1960s, US automakers began offering conversion solutions for pickups trucks and vans. But if you're into 1950s utility vehicles, you'd be hard-pressed to find a camper unless you stumble onto an aftermarket mod. This 1957 Ford F-100 is one of the few third-gen F-Serie. ( continue reading.

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Nine Killed By One Speeding Car Sparks Fed To Call For Speed-Restrictors

Jalopnik

The National Transportation Safety Board is asking automakers to install anti-speeding technology in all new vehicles to cut down on the number of deaths caused by people driving way too fast , according to an NTSB post. Read more.

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All-New 2024 Hyundai Santa Fe Arrives in US, Looks Like Something Walter White Would Drive

autoevolution

We’ve known what the all-new 2024 Hyundai Santa Fe would look like ever since its global unveiling this past summer. However, the Korean three-row SUV is now making its North American debut at AutoMobility LA, with its on-sale date already set for March 2024. That’s when you’ll be able to grab the standard 2.5T model, while the hybrid is going to make you wait a bit longer, until late spring.

IT 91
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Improved $1,900 Tesla Cyberquad Probably Won’t Hurt Your Kids

Jalopnik

No Tesla Cybertruck is complete without a couple of toy Cyberquads in the bed for the kiddies. At least, that was the idea when Radio Flyer made the Cyberquad for Kids under license for Tesla , which mimicked the ATV that Elon Musk showed off when the Cybertruck debuted. Shortly after release, the toy was recalled due… Read more.

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