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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

AutoSuccess

vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. down from 35% in 2021, with general repair and service stations a close second at 28%. Other locations, including tire repair stores, body shops, and specialists, account for the rest. Dealers are No.

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Wait Customers Reduces Production

AutoShopOwner

I had a rule: A wait customer is a low mileage vehicle, scheduled for a basic oil change service or tire rotation, or a vehicle that has been recently in for a major service or repair, and now in for a re-inspection. I think this may be difficult for general repair shop model. Our car counts were 100 plus per week.

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Cox study shows dealership service lanes losing market share, consumer trust

Auto Remarketing

Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. EVs also tend to require more tire rotation and replacement, as EVs are heavier and harder on their tires.”