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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

AutoSuccess

vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. With the global COVID pandemic now mostly in the past, the report from Cox Automotive suggests vehicle owners are driving more and holding onto existing vehicles longer due to high prices and loan rates for new vehicles.

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Wait Customers Reduces Production

AutoShopOwner

With vehicle visits way down to what it was, we need to be careful not to have too many customers waiting for service. You need the time to inspect the vehicle and time to perform the work you want to sell. I think this may be difficult for general repair shop model. BUT, I clearly defined what that meant.

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Cox study shows dealership service lanes losing market share, consumer trust

Auto Remarketing

Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. As a result, they’re bringing their vehicle in for service or maintenance more often: an average of 2.5 times a year, up from 2.3