Automotive Training Centre

SEPTEMBER 26, 2023

If auto mechanics are the lifeblood of the automotive repair industry, service advisors are its beating heart. In addition to acting as the bridge between customers and the service team at auto repair shops, service advisors are responsible for many other tasks that, quite literally, can make or break the business.

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Service Advisor Auto Mechanic Training Software Auto Repair 269

Automotive Training Centre

FEBRUARY 1, 2024

Transitioning from service advisor training at ATC to a role as a Warranty Administrator can be a rewarding career path. As per service advisor training, a warranty administrator must possess organizational skills. Warranty Administrators often liaise between customers, service departments, and manufacturers.

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Service Advisor Customer Service Auto Mechanic Training Manufacturing 205

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

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Service Advisor Automotive Automotive Services Technical 88

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

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Service Advisor Auto Body Shop Auto Repair Shop Management 84

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 85

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 59

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. Contact CATI for more information now! Provide personalized assistance throughout the recall process.

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Service Advisor Auto Repair Shop Management Manufacturing 52

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

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Service Advisor Automotive Services Automotive Customer Service 52

Institute for Automotive Business Excellence

MARCH 9, 2023

Service advisors are an important part of our automotive businesses, especially when it comes to addressing the needs and concerns of each customer. So how do we (service advisors, owners, front counter workers, etc.) I believe the most important tool for advisors is to instill VALUE into each and every repair.

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Service Advisor Education Vehicle Utilities 52

Institute for Automotive Business Excellence

AUGUST 18, 2022

You must get this information so when you present needs to a customer they actually need/want what you are presenting. Our only tool as service advisors is communication. More importantly, it must make sense to them. Most people have a reason why they say yes. We need to be wordsmiths.

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Service Advisor Car Vehicle IT 52

Automotive Training Centre

JANUARY 23, 2024

Service Advisors: Bridging Sales and Service in Automotive School As you’ll discover in automotive school , service advisors connect the sales and service worlds. Service advisors who undergo specialized training programs focus on improving their communication skills and customer service abilities.

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Service Advisor Finance Management Auto Mechanic Training 200

AutoShopOwner

OCTOBER 29, 2023

This is an informal conclusion, but from my experience, a 15% to 20% labor improvement can come from paying more attention to how a job is built, and ensuring labor hours match the actual time spent on a job. Are the labor times adjusted downward to get the sale? is the labor for testing complicated drivability or electrical work too cheap?

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Service Advisor Management Electricity IT 189

AutoShopOwner

FEBRUARY 20, 2024

We need to factor in that highly complicated jobs require your top tech (the most expensive too), the most expensive equipment and information programs, more service advisor time to explain, and have NO part profit. We need to get away from selling time, to selling what the job is worth.

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Service Advisor A Tech Engineering 130

AutoShopOwner

SEPTEMBER 14, 2023

bot was able to determine a medical diagnosis accurately about 72 percent of the time, based on the patient's symptoms and personal medical information. Sep 4, 2023 Additionally, there is another study going on about AI’s use as an automotive service advisor.

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Automotive Services Automotive Service Advisor IT 130

AutoShopOwner

NOVEMBER 13, 2023

Complacency can set in when the good times are perceived as the norm and likely to continue, and the staff, particularly service advisors, don't stick to the sales process. As a business coach, I see this all too often. The bottom line is this: All auto repair shops go through ups and downs.

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Auto Repair Shop Service Advisor Auto Repair Car 130

AutoSuccess

FEBRUARY 23, 2024

“With this integration, dealers can eliminate costly time and expense at their loaner car desk and provide a streamlined experience between a service advisor and vehicle owner. For more information, visit www.mykaarma.com.

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Service Advisor Management Vehicle Automotive 52

Tomorrow's Technician

DECEMBER 18, 2023

Technicians, shop owners and service advisors are not Shakespeare. Know Spark’ not ‘No Spark’ The reason why so many techs never confirm a “no spark” diagnosis before ordering parts is because of a lack of information and understanding of the ignition system. This article courtesy of Underhood Service.

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Service Advisor Engineering Electronics Mechanic 244

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Of course, other factors dictate the quality of service such as price, repair accuracy and shop environment – but first and foremost the customer is influenced by the relationship with the service advisor. A common example of this is inspecting the vehicle for damage marks while talking to the customer.

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Automotive Repair Automotive Service Advisor Auto Repair 52

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Following are areas that can be explored at the initial point of contact: Offer Previously Recommended Services – At the point of contact (quote, appointment or check-in) previously recommended services should be reviewed with the customer. The Auto Repair Shop Software being used should prompt the service advisor to do this.

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Automotive Repair Automotive Service Advisor Auto Repair Shop 52

AutoSuccess

NOVEMBER 13, 2023

. “What’s so exciting is that we accomplished an intelligent read-write integration that enables STELLA to operate just like an employee at the dealership, with the ability to input data and manage operational codes just like a service advisor would do.” For more information, visit www.stellaautomotive.com.

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Service Advisor Management Customer Service Automotive 52

Automotive Training Centre

MARCH 5, 2024

To start, prospective apprentices should research and understand the different specializations within the field, such as automotive service technicians, auto body repair technicians, and automotive service advisors. Contact ATC Toronto for more information. Do you want to become a mechanic and kickstart your career?

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Mechanic Apprenticeship Education Automotive Repair 254

Automotive Management Network

NOVEMBER 30, 2020

Do your service advisors take time to explain repairs or the necessity of repairs? The Role of the Service Advisor in Customer Education Customer education is primarily the role of your shop’s service advisors. How should service advisors educate customers? This is an important distinction.

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Education Service Advisor Auto Repair Shop Management 52

Brake & Front End

OCTOBER 3, 2023

Service advisors know that answering those questions by offering facts about advancements in technology mean smoother, safer vehicles. For more information visit EastPennManufacturing.com. Your customers have questions about a lot of components on, in and under their cars. Do you know what is often overlooked? The battery.

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Service Advisor Electronics Vehicle Electric Vehicles 130

FastTrak Auto Shop Management Systems

JULY 26, 2023

The objective is to get the information on any additional repairs needed to the service advisor so they can obtain approval from the customer and any needed parts can be purchased as soon as possible. Diagnosis – As with the inspection any required diagnosis should be performed early in the process.

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Automotive Repair Vehicle Repair Automotive Vehicle 52

Brake & Front End

MARCH 21, 2024

WHY Programming and recalibrating is a process in which modules are programmed with the information needed to operate and communicate with other modules on the vehicle. This is why some ADAS modules need to be serviced on the vehicle. Information like the type of sensor, VIN and firmware are part of the reprogramming configuration.

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Vehicle Engineering Service Advisor Manufacturing 130

Brake & Front End

APRIL 25, 2024

What stops technicians and service advisors from performing more alignments? The bottleneck for performing alignment checks can be your alignment equipment and service information. It is a convergence of costs regarding time, equipment and market prices for alignments. It is like the Bermuda Triangle of shop productivity.

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Service Advisor Vehicle Electronics Software 130

Automotive Management Network

DECEMBER 17, 2020

A majority of customer education is the responsibility of the service advisors in your shop. You can help your service advisors do their job, however, by using signage to educate your customers while they are waiting for service. They feel they’ve discovered the information on their own.

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Education Service Advisor Digital Media Entertainment 52

AutoSuccess

FEBRUARY 26, 2024

Service advisors and general managers can see their fleet availability in real-time by simply logging into their operations dashboard.

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Service Advisor Transportation Software Management 52

Shop Marketing Pros

JULY 7, 2023

Is your team great at providing transparent pricing information and educating customers about their vehicles? Take these pieces of information and break them down into three actionable steps your team completes to serve your customers. Start by informing your managers, service advisors, and technicians about the process.

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AutoFix

FEBRUARY 21, 2023

So, grab your calendar and start preparing to fill out your schedule with exciting and informative events you’ll love to attend. Attend Truly Informative Workshops Workshops and other training courses are a vital part of the automotive conference experience. Bringing Your Whole Crew Auto repair conferences are not just for shop owners.

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Automotive Auto Repair Auto Repair Shop Service Advisor 52

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop. He has a point.

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Auto Repair Shop Service Advisor Media Auto Repair 130

AutoSuccess

APRIL 11, 2024

Implementing a system to monitor the quality of inspection reports and sharing this information monthly with the entire group led to remarkable improvements. Technicians began self-critiquing and refining their performance, resulting in advisors having more comprehensive information to share with customers. The outcome?

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Consulting Electronics Education Used Cars 97

AutoSuccess

MARCH 14, 2024

It also provides a numerical index ranking of the highest-performing automotive brands sold in the United States, which is based on the combined scores of five measures that comprise the vehicle owner service experience. Technology improves service experience: Using technology is an important part of enhancing the service experience.

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Service Advisor Customer Service Vehicle Trucking 52

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. Sam is a Service Advisor with Wrench. Alex is a service advisor on the Wrench team. James is an Assistant Service Advisor with Wrench. Jason is a Service Advisor with Wrench. She is known for her patience and helpful attitude. " Alex W.

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Service Advisor Management Customer Service Oil Change 40

AutoSuccess

FEBRUARY 28, 2024

Essential Service Advisor: A two-day, online, interactive course that imparts key knowledge and skills necessary to surprise and delight your customers during every interaction. Designed for dealers and managers, it provides access to OEM-specific financial and digital composites, ensuring informed decision-making.

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Education Retail Service Advisor Automotive 52

Autoflow

DECEMBER 14, 2023

Access to Vehicle Information – Even the best tech doesn’t know every make and model inside out. Tablets also save steps to update service advisors. They share information seamlessly to optimize workflow and processes for auto repair shops. However, you have to use it right.

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Auto Repair Mechanic Auto Repair Shop Software 83

Brake & Front End

APRIL 11, 2024

Use your best judgment and the service information. With a puller, the knuckle can stay on the vehicle. But, on some knuckles, it can be impossible to find a suitable adapter to mate with the surfaces of the knuckle. There are several methods to remove the inner race from the flange.

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Hydraulics Vehicle Service Advisor IT 130